Assistant Outlet Manager

Four Seasons Hotels and Resorts

3mo ago

Job
Full-time
Junior, Mid & Senior Level
Hospitality & Retail
People, HR & Administration
Mumbai

AI generated summary

You must plan, organize and direct staff, ensure guest satisfaction, develop team skills, manage budgets, maintain hygiene, engage with guests, and uphold service standards effectively.
You will oversee employee performance, ensure guest satisfaction, manage operations efficiently, conduct training, handle events, maintain high service standards, and monitor financial goals.

Requirements

Plan, organize, control and direct the work of employees in the Hotel’s Outlet while ensuring guest satisfaction.
Assist the Outlet Manager in motivating and developing skilled team, leads by example and instills a culture of continuous learning and improvement among employees; actively participate in employee relations activities and programs.
Is actively involved in identifying and assessing the needs of employees and help in the career development of every employee through effective coaching, training and by instilling company values; is concerned for employee’s continuous development and personal growth.
Ensures the department is kept in the organized manner in accordance with the company philosophy and policies, maximizing efficiency and productivity and achieving established goal; promotes harmony between all departments.
Displays warmth, care and genuine enthusiasm while dealing with guests and internal customers; lives the golden rule.
Demonstrates standard awareness, by setting example for standard execution, standard testing and implementing action plans to achieve established products and service goals.
Assists the department head in preparing annual plans, forecasts and managing expenses to meet departmental budgetary goals.
Represents the department head in his/her absence.
Ensures high quality guest service in his/her area; is highly visible and actively participates in service; assist in taking and serving order.
Maximize revenue by effective table management; plans for additional resources during high volume periods.
Engages in guest interaction in a sensitive and appropriate manner; create personalized experiences; establishes a network of regular guests and keep relevant and accurate records.
Provides genuine hospitality and recognition, acts as host/hostess in the work area. Promotes hotel services and products.
Plans and executes events; proposes menu and wine recommendations to event organizers.
Take ownership of the guests concerns and requests and acts decisively to ensure guests satisfaction when glitches occur.
He/ She is directly responsible for Medallia of the hotel, LQA, and Coyle audits.
He/ She should always maintain hygiene in their respective area and should pass the Hygiene audit like PWT, HACCP.
Is seen as actively developing his/her culinary and wine knowledge; conducts regular food and wine tasting for employees; instills excitement and passion for international cuisines and wines in his/her team.
Maintains an organized administration of departmental and personnel records, including rostering and leave planning.
Ensure employees adhere to the code of conduct and grooming and hygiene standards as specified in the employee hand book.
Conducts daily briefing and monthly departmental meeting (in the absence of the department head) and participates in the meeting when invited.
Provides regular and fair performance feedback to employees and immediate supervisor, formally and informally as appropriate.
Is seen as a hands on leader, assist employees in crunch times; walk the talk.
Proposes personal goals and objectives based on self-analysis of strengths and weaknesses; achieves agreed goals.
Actively participates in the mentoring program when enrolled.
Maintains a clean and orderly work area and ensures tools and equipment’s are well maintained and in sufficient supply and takes appropriate action.
Promotes and ensures a safe working environment.
Performs pre and post service checks; ensures subordinates are immaculately groomed and aware of daily specials and promotional offers.
Ensures all resources for an efficient operation are in place; takes routine inventories and re order operating supplies when necessary.
Is highly sensitive to guest preferences; assists in compiling guest history; offers a special service touch when an opportunity is presented.
Assist the department head in sales and marketing activities, conduct and evaluate routine sales analysis and competitive pricing survey; keeps abreast of F&B trends and new developments in the market.
Ensures adherence to cashiering and control procedures; maintains a ‘clean’ POS database.
Conducts routine maintenance and housekeeping inspections.

Responsibilities

Plan, organize, control and direct the work of employees in the Hotel’s Outlet while ensuring guest satisfaction.
Assist the Outlet Manager in motivating and developing skilled team, leads by example and instills a culture of continuous learning and improvement among employees; actively participate in employee relations activities and programs.
Is actively involved in identifying and assessing the needs of employees and help in the career development of every employee through effective coaching, training and by instilling company values; is concerned for employee’s continuous development and personal growth.
Ensures the department is kept in the organized manner in accordance with the company philosophy and policies, maximizing efficiency and productivity and achieving established goal; promotes harmony between all departments.
Displays warmth, care and genuine enthusiasm while dealing with guests and internal customers; lives the golden rule.
Demonstrates standard awareness, by setting example for standard execution, standard testing and implementing action plans to achieve established products and service goals.
Assists the department head in preparing annual plans, forecasts and managing expenses to meet departmental budgetary goals.
Represents the department head in his/her absence.
Ensures high quality guest service in his/her area; is highly visible and actively participates in service; assist in taking and serving order.
Maximize revenue by effective table management; plans for additional resources during high volume periods.
Engages in guest interaction in a sensitive and appropriate manner; create personalized experiences; establishes a network of regular guests and keep relevant and accurate records.
Provides genuine hospitality and recognition, acts as host/hostess in the work area. Promotes hotel services and products.
Plans and executes events; proposes menu and wine recommendations to event organizers.
Take ownership of the guests concerns and requests and acts decisively to ensure guests satisfaction when glitches occur.
He/ She is directly responsible for Medallia of the hotel, LQA, and Coyle audits.
He/ She should always maintain hygiene in their respective area and should pass the Hygiene audit like PWT, HACCP.
Is seen as actively developing his/her culinary and wine knowledge; conducts regular food and wine tasting for employees; instills excitement and passion for international cuisines and wines in his/her team.
Maintains an organized administration of departmental and personnel records, including rostering and leave planning.
Ensure employees adhere to the code of conduct and grooming and hygiene standards as specified in the employee hand book.
Conducts daily briefing and monthly departmental meeting (in the absence of the department head) and participates in the meeting when invited.
Provides regular and fair performance feedback to employees and immediate supervisor, formally and informally as appropriate.
Is seen as a hands on leader, assist employees in crunch times; walk the talk.
Proposes personal goals and objectives based on self-analysis of strengths and weaknesses; achieves agreed goals.
Actively participates in the mentoring program when enrolled.
Maintains a clean and orderly work area and ensures tools and equipment’s are well maintained and in sufficient supply and takes appropriate action.
Promotes and ensures a safe working environment.
Performs pre and post service checks; ensures subordinates are immaculately groomed and aware of daily specials and promotional offers.
Ensures all resources for an efficient operation are in place; takes routine inventories and re order operating supplies when necessary.
Is highly sensitive to guest preferences; assists in compiling guest history; offers a special service touch when an opportunity is presented.
Assist the department head in sales and marketing activities, conduct and evaluate routine sales analysis and competitive pricing survey; keeps abreast of F&B trends and new developments in the market.
Ensures adherence to cashiering and control procedures; maintains a ‘clean’ POS database.
Conducts routine maintenance and housekeeping inspections.

FAQs

What are the primary responsibilities of the Assistant Outlet Manager?

The primary responsibilities include assisting the Outlet Manager in motivating and developing the team, ensuring high-quality guest service, maximizing revenue, planning and executing events, and adhering to hygiene standards while representing the department head in their absence.

What skills are required for an Assistant Outlet Manager?

Key skills required include strong leadership and communication abilities, a passion for hospitality, effective coaching and training skills, organizational skills, and knowledge of food and beverage operations.

Is there an opportunity for career development in this role?

Yes, the role offers opportunities for career development through effective coaching, training, and active participation in employee relations activities and programs.

How does the Assistant Outlet Manager contribute to guest satisfaction?

The Assistant Outlet Manager contributes to guest satisfaction by providing genuine hospitality, addressing guests' concerns promptly, creating personalized experiences, and ensuring high-quality service is consistently delivered.

What types of events will the Assistant Outlet Manager help plan?

The Assistant Outlet Manager will help plan various events, propose menu and wine recommendations to organizers, and ensure that all resources for efficient operations are in place.

Are there performance evaluations for employees?

Yes, the Assistant Outlet Manager conducts regular and fair performance feedback for employees and their immediate supervisors as appropriate.

What measures are in place to ensure a safe working environment?

The Assistant Outlet Manager promotes and ensures a safe working environment by adhering to safety protocols and fostering a culture of safety among employees.

What is the expected level of guest interaction in this role?

The Assistant Outlet Manager is expected to engage in meaningful guest interactions, create personalized experiences, and establish a network of regular guests while maintaining sensitivity and appropriateness.

Are there opportunities for training in culinary and wine knowledge?

Yes, the Assistant Outlet Manager is expected to develop culinary and wine knowledge and conduct regular food and wine tastings for employees to instill passion and excitement for international cuisines and wines.

Does the Assistant Outlet Manager have to manage budgets?

Yes, the Assistant Outlet Manager assists the department head in preparing annual plans, forecasts, and managing expenses to meet departmental budgetary goals.

Four Seasons Hotels and Resorts

Travel & Leisure

Industry

10,001+

Employees

1961

Founded Year

Mission & Purpose

Four Seasons opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 120 hotels and resorts, and more than 50 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development., Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.