FAQs
What are the primary responsibilities of the Assistant Outlet Manager?
The primary responsibilities include assisting the Outlet Manager in motivating and developing the team, ensuring high-quality guest service, maximizing revenue, planning and executing events, and adhering to hygiene standards while representing the department head in their absence.
What skills are required for an Assistant Outlet Manager?
Key skills required include strong leadership and communication abilities, a passion for hospitality, effective coaching and training skills, organizational skills, and knowledge of food and beverage operations.
Is there an opportunity for career development in this role?
Yes, the role offers opportunities for career development through effective coaching, training, and active participation in employee relations activities and programs.
How does the Assistant Outlet Manager contribute to guest satisfaction?
The Assistant Outlet Manager contributes to guest satisfaction by providing genuine hospitality, addressing guests' concerns promptly, creating personalized experiences, and ensuring high-quality service is consistently delivered.
What types of events will the Assistant Outlet Manager help plan?
The Assistant Outlet Manager will help plan various events, propose menu and wine recommendations to organizers, and ensure that all resources for efficient operations are in place.
Are there performance evaluations for employees?
Yes, the Assistant Outlet Manager conducts regular and fair performance feedback for employees and their immediate supervisors as appropriate.
What measures are in place to ensure a safe working environment?
The Assistant Outlet Manager promotes and ensures a safe working environment by adhering to safety protocols and fostering a culture of safety among employees.
What is the expected level of guest interaction in this role?
The Assistant Outlet Manager is expected to engage in meaningful guest interactions, create personalized experiences, and establish a network of regular guests while maintaining sensitivity and appropriateness.
Are there opportunities for training in culinary and wine knowledge?
Yes, the Assistant Outlet Manager is expected to develop culinary and wine knowledge and conduct regular food and wine tastings for employees to instill passion and excitement for international cuisines and wines.
Does the Assistant Outlet Manager have to manage budgets?
Yes, the Assistant Outlet Manager assists the department head in preparing annual plans, forecasts, and managing expenses to meet departmental budgetary goals.