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Assistant Outlet Manager

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Accor

1mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Hospitality & Retail
    People, HR & Administration
  • Dubai
  • Quick Apply

AI generated summary

  • You should have a hospitality degree, Food & Beverage experience, fluency in English, proficiency in MS Office and POS systems, and familiarity with Micros is a plus. International experience preferred.
  • You will support the Outlet Manager, oversee staff performance, ensure service standards, manage inventory, handle guest inquiries, conduct briefings, and maintain employee welfare and development.

Requirements

  • You should ideally have a degree in the hospitality field with previous experiences in the Food & Beverage field and further detailed beverage trainings.
  • You must also have fluency in both written and spoken English and need to be proficient in MS Office, Windows and POS systems.
  • Familiarity with Micros would be desirable, as well as previous international experiences will be highly regarded.

Responsibilities

  • To support Outlet Manager in managing all the outlets efficiently according to the established concept statements.
  • To ensure that all operating standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual.
  • To assign responsibilities to subordinates and to check their performance periodically.
  • To assist in controlling the requisitioning, storage and careful using of all operating equipment and supplies.
  • To ensure that the par stocks for all operating equipment and supplies are strictly adhered to and that the outlet is adequately equipped.
  • To assist in conducting monthly inventory checks on all operating equipment and supplies.
  • To carry out monthly, quarterly, bi‑yearly, yearly inventory of operating equipment.
  • To conduct daily pre‑shift briefings to employees on preparation, service and product knowledge.
  • To attend Daily Operating Meeting.
  • To assist in planning and organizing festive food promotions within the outlet.
  • To liaise with the Kitchen and Beverage department on daily operation and quality.
  • To handle all guest complaints, requests and enquiries on food, beverage and service.
  • To assist in the operations and be visible during peak times.
  • To assist in the revision and updating of the outlet Departmental Operations Manual on as needed basis.
  • To maintain the Daily Log Book.
  • To assist in planning the outlet weekly roster and work schedules to ensure that the outlet is adequately staffed to handle the level of business and submit a copy to the Human Resources Department.
  • To report "lost and found" items.
  • To supervise the employees within the department, ensuring that the correct standards and methods of service are maintained as stated in the Hotel and Department Operations Manual.
  • To maintain a high standard of personal appearance and hygiene at all times.
  • To attend all meetings as required by Executive Management.
  • To undertake any reasonable tasks as assigned by the Food and Beverage Department.
  • To ensure rosters are posted and timesheets submitted on time with a copy to the Human Resources and Food & Beverage Departments.
  • To conduct employee performance appraisals.
  • To identify and develop young talents within the organization for future potential growth within the group.
  • To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development. Ensure you encourage them to maintain good relationships with their colleagues and all other departments.
  • To ensure that all employees report for duty punctually wearing the correct uniform/attire and name tag at all times and to ensure they maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
  • To ensure that all employees provide a friendly, courteous and professional service at all times.
  • To supervise the employees within the department, ensuring that the correct standards and methods of service are maintained as stated in the Hotel and Department Operations Manuals.
  • To respond to any changes in the department as dictated by the needs of the industry, company or hotel and sharing your plan of action with your supervisor.
  • To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
  • To ensure that all employees are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company / hotel policies and procedures.

FAQs

What is the primary role of the Assistant Outlet Manager?

The primary role of the Assistant Outlet Manager is to support the Outlet Manager in managing all the outlets efficiently according to established concept statements and service standards.

What qualifications are required for this position?

Ideally, candidates should have a degree in the hospitality field, previous experience in the Food & Beverage sector, and further detailed beverage training.

Is previous experience in the Food & Beverage field necessary?

Yes, previous experience in the Food & Beverage field is required, along with fluency in both written and spoken English.

What systems should the candidate be proficient in?

Candidates must be proficient in MS Office, Windows, and POS systems. Familiarity with Micros is also desirable.

Will I be involved in inventory management?

Yes, the Assistant Outlet Manager will assist in conducting monthly inventory checks on all operating equipment and supplies and carry out regular inventory assessments.

Are there opportunities for employee development in this role?

Yes, the Assistant Outlet Manager is responsible for identifying and developing young talents within the organization for future growth.

What are the expectations regarding employee supervision?

The Assistant Outlet Manager will supervise employees to ensure correct standards and methods of service are maintained, as per the Hotel and Department Operations Manual.

Is client interaction a part of this job?

Yes, handling guest complaints, requests, and enquiries related to food, beverage, and service is a key responsibility.

What is expected from employees regarding personal appearance?

All employees are expected to maintain a high standard of personal appearance and hygiene at all times, wearing the correct uniform and name tag.

Is teamwork emphasized in this role?

Yes, the Assistant Outlet Manager is required to take an active interest in the welfare, safety, and development of the team, ensuring good relationships with colleagues and other departments.

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Accor

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

Accor is a leading global hospitality group offering a diverse portfolio of over 5,300 hotels and residences across more than 110 countries. It encompasses a wide range of brands, from luxury to economy, such as Raffles, Fairmont, Sofitel, Novotel, and ibis. Accor is committed to providing exceptional guest experiences through innovative services and a strong focus on sustainability and community engagement. The company aims to create memorable stays while contributing positively to the environment and the communities where it operates.