FAQs
What is the primary role of the Assistant Patient Pathway Coordinator?**
The primary role of the Assistant Patient Pathway Coordinator is to support the Ophthalmology Directorate by managing patient pathways, ensuring effective communication regarding appointments and cancellations, and performing various administrative tasks while working with minimal supervision under the Patient Pathway Coordinators. **Question: What qualifications or experience are preferred for this position?** **Answer:** The ideal candidate should have experience working in the NHS and a solid understanding of the 18-week Pathway, along with strong organisational skills and excellent communication abilities. **Question: What are some key responsibilities of this role?** **Answer:** Key responsibilities include managing telephone communications via the NetCall system, maintaining filing and scanning systems, communicating cancellations, ensuring data confidentiality, and adhering to departmental policies and dress codes. **Question: Is flexibility required in this position?** **Answer:** Yes, the role requires flexibility, as the post holder may need to provide cross-cover during times of leave or sickness as required by the management team. **Question: How important is maintaining confidentiality in this role?** **Answer:** Maintaining confidentiality is critical. The post holder must respect the confidentiality of all electronically stored information and written data, particularly related to patients, in line with the Data Protection Act and the Trust's policies. **Question: What does the Trust emphasize in its values and mission?** **Answer:** Oxford University Hospitals NHS Foundation Trust emphasizes "Delivering Compassionate Excellence," focusing on values of compassion, respect, learning, delivery, improvement, and excellence, which underpin the healthcare quality provided to patients. **Question: Who can I contact for further information about this job?** **Answer:** For further details or informal visits, you can contact Wioletta Bennett, the Surgical Ophthalmology Team Leader, via email at Wioletta.Bennett@ouh.nhs.uk. **Question: Are there any specific compliance requirements the candidate must follow?** **Answer:** Yes, the candidate must comply with the Data Protection Act, Acceptable Use Policy, Social Media Policy, and any legislation related to confidential data while adhering to the standards of dress code and uniform policy. **Question: Will the Assistant Patient Pathway Coordinator be required to assist other departments?** **Answer:** Yes, on occasions, the post holder may be asked to assist other administrative departments within the Service as part of their reasonable duties. **Question: What is the significance of the BlueTeq prior approval authorisation system in this role?** **Answer:** The Assistant Patient Pathway Coordinator is responsible for ensuring that all relevant BlueTeq requests are added to the BlueTeq prior approval authorisation system before any patient undergoes treatment, ensuring compliance with guidelines and protocols.