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Assistant Patient Pathway Coordinator

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Oxford University Hospitals NHS Foundation Trust

1mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Oxford

AI generated summary

  • You should have excellent communication skills, organizational abilities, and experience in healthcare settings. Attention to detail and teamwork skills are also essential.
  • You will coordinate patient pathways, manage schedules, communicate with healthcare teams, and ensure efficient patient flow within the hospital for optimal care delivery.

Requirements

  • - This role requires a high level of concentration and accurate detailed work at all times.
  • - To receive and make telephone calls via the NetCall system and take appropriate action/discussion in line with Trust Values.
  • - Maintaining filing/scanning system and other basic office duties.
  • - The post holder is required to work with minimal supervision of the Patient Pathway Coordinators.
  • - Be responsible for communicating cancellations to all relevant parties with the reasons for cancellation.
  • - Will be asked to show flexibility should the need arise when providing cross-cover during times of leave/sickness as and when required.
  • - Must at all times respect the confidentiality of all electronically stored information and written data, particularly where it relates to patients (in line with the Data Protection and Patient Confidentiality policies).
  • - To comply with the requirements of the Data Protection Act, Acceptable use policy, Social Media policy and legislation relating to confidential data.
  • - To adhere to the standards of dress code and uniform policy by wearing the department uniform at all times.
  • - Any other reasonable duties requested by the management team. On occasions, it may be necessary for the post holder to assist other administrative departments within the Service.
  • - To ensure that all relevant BlueTeq requests are added to the BlueTeq prior approval authorisation system prior to any patient undergoing treatment.

Responsibilities

  • - This role requires a high level of concentration and accurate detailed work at all times.
  • - To receive and make telephone calls via the NetCall system and take appropriate action/discussion in line with Trust Values.
  • - Maintaining filing/scanning system and other basic office duties.
  • - The post holder is required to work with minimal supervision of the Patient Pathway Coordinators.
  • - Be responsible for communicating cancellations to all relevant parties with the reasons for cancellation.
  • - Will be asked to show flexibility should the need arise when providing cross-cover during times of leave/sickness as and when required.
  • - Must at all times respect the confidentiality of all electronically stored information and written data, particularly where it relates to patients (in line with the Data Protection and Patient Confidentiality policies).
  • - To comply with the requirements of the Data Protection Act, Acceptable use policy, Social Media policy and legislation relating to confidential data.
  • - To adhere to the standards of dress code and uniform policy by wearing the department uniform at all times.
  • - Any other reasonable duties requested by the management team. On occasions, it may be necessary for the post holder to assist other administrative departments within the Service.
  • - To ensure that all relevant BlueTeq requests are added to the BlueTeq prior approval authorisation system prior to any patient undergoing treatment.

FAQs

What is the primary role of the Assistant Patient Pathway Coordinator?**

The primary role of the Assistant Patient Pathway Coordinator is to support the Ophthalmology Directorate by managing patient pathways, ensuring effective communication regarding appointments and cancellations, and performing various administrative tasks while working with minimal supervision under the Patient Pathway Coordinators. **Question: What qualifications or experience are preferred for this position?** **Answer:** The ideal candidate should have experience working in the NHS and a solid understanding of the 18-week Pathway, along with strong organisational skills and excellent communication abilities. **Question: What are some key responsibilities of this role?** **Answer:** Key responsibilities include managing telephone communications via the NetCall system, maintaining filing and scanning systems, communicating cancellations, ensuring data confidentiality, and adhering to departmental policies and dress codes. **Question: Is flexibility required in this position?** **Answer:** Yes, the role requires flexibility, as the post holder may need to provide cross-cover during times of leave or sickness as required by the management team. **Question: How important is maintaining confidentiality in this role?** **Answer:** Maintaining confidentiality is critical. The post holder must respect the confidentiality of all electronically stored information and written data, particularly related to patients, in line with the Data Protection Act and the Trust's policies. **Question: What does the Trust emphasize in its values and mission?** **Answer:** Oxford University Hospitals NHS Foundation Trust emphasizes "Delivering Compassionate Excellence," focusing on values of compassion, respect, learning, delivery, improvement, and excellence, which underpin the healthcare quality provided to patients. **Question: Who can I contact for further information about this job?** **Answer:** For further details or informal visits, you can contact Wioletta Bennett, the Surgical Ophthalmology Team Leader, via email at Wioletta.Bennett@ouh.nhs.uk. **Question: Are there any specific compliance requirements the candidate must follow?** **Answer:** Yes, the candidate must comply with the Data Protection Act, Acceptable Use Policy, Social Media Policy, and any legislation related to confidential data while adhering to the standards of dress code and uniform policy. **Question: Will the Assistant Patient Pathway Coordinator be required to assist other departments?** **Answer:** Yes, on occasions, the post holder may be asked to assist other administrative departments within the Service as part of their reasonable duties. **Question: What is the significance of the BlueTeq prior approval authorisation system in this role?** **Answer:** The Assistant Patient Pathway Coordinator is responsible for ensuring that all relevant BlueTeq requests are added to the BlueTeq prior approval authorisation system before any patient undergoes treatment, ensuring compliance with guidelines and protocols.

Oxford University Hospitals NHS Foundation Trust

A world renowned centre of clinical excellence and one of the largest NHS teaching trusts in the UK. Care to join us?

Science & Healthcare
Industry
10,001+
Employees
2011
Founded Year

Mission & Purpose

OXFORD UNIVERSITY HOSPITALS NHS FOUNDATION TRUST (OUH) is a world renowned centre of clinical excellence and one of the largest NHS teaching trusts in the UK. The Trust is made up of four hospitals - the John Radcliffe Hospital (which includes the Children's Hospital, West Wing, Eye Hospital, Heart Centre and Women's Centre), the Churchill Hospital and the Nuffield Orthopaedic Centre, all located in Oxford, and the Horton General Hospital in Banbury, north Oxfordshire. The Trust provides a wide range of clinical services, specialist services (including cardiac, cancer, musculoskeletal and neurological rehabilitation) medical education, training and research.