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Assistant Service Manager

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Oxford University Hospitals NHS Foundation Trust

10d ago

  • Job
    Full-time
    Mid Level
  • Healthcare
  • Oxford

AI generated summary

  • You must ensure compliance with processes, improve data quality, simplify admin for patient care, deliver training, manage waiting lists, validate data, conduct audits, and lead the booking team effectively.
  • You will ensure delivery of patient access targets, improve data quality, simplify admin processes, train staff, manage waiting lists, validate pathways, and support your team’s development.

Requirements

  • - Ensuring that all local processes are in line with Trust and National processes
  • - Reviewing and improving data quality within the directorate and clinical business units
  • - Working with clinical service units to simplify administrative processes to ensure an efficient and effective pathway to support the delivery of patient care
  • - Delivery of training to directorate staff on processes and mechanisms for patient documentation on the Trust Electronic Patient Record
  • - Maintaining an overall view of directorate elective waiting lists to ensure that patients are seen and treated within the national targets and that patient pathways are appropriately recorded
  • - Ensuring that all activity is appropriately captured and coded to maximise income for the services and the directorate
  • - Maintain an overview of the delivery of patient access targets within the Directorate
  • - Escalate potential breaches to Service Managers and the Deputy Operational Service Manager and work with clinical teams on action plans to avoid breaches
  • - Validate Pathways and ensure that the data used to measure patient access targets is accurate
  • - Deliver service-specific training to help staff and services to deliver efficient and effective administration processes
  • - Carry out waiting list audits and data quality audits as specified by the Trust and support Service Managers with carrying out local audits
  • - Liaise with Trust Elective Access Manager and team to provide information and reports required within the trust in relation to patient access
  • - Attend the Trust Data Quality Meetings and ensure that information is communicated effectively into the Directorate with regards new initiatives
  • - Line-manage the Patient Pathway and Outpatient Booking Team Leaders and ensure that workload is effectively distributed and ensure the post-holders are appraised and supported with learning and development
  • - To act as a role model to less experienced staff at all times

Responsibilities

  • To be responsible for ensuring that robust systems are in place to achieve delivery of the Directorate and individual service patient access targets.
  • Ensuring that all local processes are in line with Trust and National processes
  • Reviewing and improving data quality within the directorate and clinical business units
  • Working with clinical service units to simplify administrative processes to ensure an efficient and effective pathway to support the delivery of patient care
  • Delivery of training to directorate staff on processes and mechanisms for patient documentation on the Trust Electronic Patient Record
  • Maintaining an overall view of directorate elective waiting lists to ensure that patients are seen and treated within the national targets and that patient pathways are appropriately recorded
  • Ensuring that all activity is appropriately captured and coded to maximise income for the services and the directorate
  • Maintain an overview of the delivery of patient access targets within the Directorate.
  • Escalate potential breaches to Service Managers and the Deputy Operational Service Manager and work with clinical teams on action plans to avoid breaches
  • Validate Pathways and ensure that the data used to measure patient access targets is accurate
  • Deliver service-specific training to help staff and services to deliver efficient and effective administration processes
  • Carry out waiting list audits and data quality audits as specified by the Trust and support Service Managers with carrying out local audits
  • Liaise with Trust Elective Access Manager and team to provide information and reports required within the trust in relation to patient access
  • Attend the Trust Data Quality Meetings and ensure that information is communicated effectively into the Directorate with regards new initiatives
  • Line-manage the Patient Pathway and Outpatient Booking Team Leaders and ensure that workload is effectively distributed and ensure the post-holders are appraised and supported with learning and development
  • To act as a role model to less experienced staff at all times

FAQs

What is the main responsibility of the Assistant Service Manager in Plastic Surgery?

The main responsibility is to ensure that robust systems are in place to achieve delivery of the Directorate and individual service patient access targets.

What role does data quality play in this position?

Data quality is crucial as the Assistant Service Manager will be reviewing and improving data quality within the directorate and clinical business units.

Will the Assistant Service Manager be involved in training staff?

Yes, the role includes delivering service-specific training to help staff and services deliver efficient and effective administration processes.

Is there a focus on patient access targets?

Yes, maintaining an overview of the delivery of patient access targets within the Directorate is a key responsibility of the Assistant Service Manager.

What actions will be taken in case of potential breaches of patient access targets?

Potential breaches will be escalated to Service Managers and the Deputy Operational Service Manager, and action plans will be developed in collaboration with clinical teams to avoid breaches.

Are audits a part of the job responsibilities?

Yes, the Assistant Service Manager will carry out waiting list audits and data quality audits as specified by the Trust and support Service Managers with local audits.

Will the Assistant Service Manager have any line management responsibilities?

Yes, the Assistant Service Manager will line-manage the Patient Pathway and Outpatient Booking Team Leaders and ensure effective workload distribution and support for their development.

How does the Trust define the quality of clinical care?

The Trust defines the quality of clinical care through its values of compassion, respect, learning, delivery, improvement, and excellence, referred to as Delivering Compassionate Excellence.

Who should I contact for more information about this job?

For further details or informal visits, you can contact Connor Hedley, the Plastic Surgery Service Manager, at connor.hedley@ouh.nhs.uk or call 01865 231431.

What does the Trust provide in terms of services?

The Oxford University Hospitals NHS Foundation Trust provides a wide range of general and specialist clinical services and is a base for medical education, training, and research.

Oxford University Hospitals NHS Foundation Trust

A world renowned centre of clinical excellence and one of the largest NHS teaching trusts in the UK. Care to join us?

Science & Healthcare
Industry
10,001+
Employees
2011
Founded Year

Mission & Purpose

OXFORD UNIVERSITY HOSPITALS NHS FOUNDATION TRUST (OUH) is a world renowned centre of clinical excellence and one of the largest NHS teaching trusts in the UK. The Trust is made up of four hospitals - the John Radcliffe Hospital (which includes the Children's Hospital, West Wing, Eye Hospital, Heart Centre and Women's Centre), the Churchill Hospital and the Nuffield Orthopaedic Centre, all located in Oxford, and the Horton General Hospital in Banbury, north Oxfordshire. The Trust provides a wide range of clinical services, specialist services (including cardiac, cancer, musculoskeletal and neurological rehabilitation) medical education, training and research.