You should have luxury retail experience, a passion for chocolate, strong guest interaction skills, and natural leadership qualities to motivate a high-performing team.

You will inspire and develop your team, drive sales and performance, exceed targets, and implement promotions to maximize in-store opportunities.

Hospitality & Retail

People, HR & Administration

Large

Luxury British cacao grower and chocolatier Hotel Chocolat was founded to make people happy through chocolate! Co-founders Angus Thirlwell and Peter Harris built the brand on three unwavering pillars – Originality, Authenticity and Ethics – that remain central to the brand’s success.

Starting as an early online brand, the first Hotel Chocolat store opened in Hertfordshire in 2004, and its manager is still at the helm. Today, we have more than 120 Hotel Chocolat's across the UK, with a multi-million strong online global customer database. In the grounds of our eco-conscious, organic cacao farm in Saint Lucia we have also created an amazing visitor experience Project Chocolat,  together with the award-winning Rabot Hotel and Restaurant.

One of the few chocolate makers to actually grow cacao, we connect the world of sustainable agriculture with the hedonism of top-quality chocolate.  This knowledge has enabled us to bring an innovative Gentle Farming programme into the world, bringing to our cacao growing communities enough money for a happy life whilst supporting a bio-diverse, climate smart farming technique. 

The Hotel Chocolat team has a strong set of cultural values best summarised as ‘Be brave. Be kind.’ 

We’re just getting started. Come and be a part of what’s next.

Retail & Consumer Goods

Hotel Chocolat

Our mission is to make people happy through chocolate: cacao growers, customers and employees.

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   <h3 class="jobSectionHeader"><b>Job Details</b></h3>
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   <p><b>Job Title</b></p>
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   <p>Assistant Store Manager</p>
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   <p><b>Location</b></p>
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   <p>Bury St Edmunds</p>
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   <p><b>Contract Type</b></p>
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   <p>Full-Time Permanent</p>
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   <p><b>Salary</b></p>
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   <p>£27000 - £27000 per Annum</p>
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  <div>
   <p><b>Closing Date</b></p>
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   <p>22/12/2024</p>
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   <p>Hotel Chocolat has built a strong position as the UK’s favourite premium chocolate brand.</p>
   <p>We offer a range extending from luxury giftable chocolates to alcohol and our pioneering drinking chocolate system; the Velvetiser™. Our mission is to <i>make people and nature happy through chocolate</i>. Customers, colleagues, cacao farmers and suppliers can all benefit from the success we make together.</p>
   <p>We’re looking for an <b>Assistant Store Manager</b> to support and lead the retail team alongside the Store Manager.</p>
   <p>Please note, our stores are open seven days a week including weekends and evenings so you will need to be fully flexible to meet the needs of our store opening times.</p>
   <p>You’ll be a people focussed and confident leader with spirit and passion in line with our products, people and values, to drive the team both operationally and commercially to achieve sales and deliver 100% happiness through chocolate to every customer.</p>
   <p><b>SHOW US HOW IT´S DONE</b></p>
   <ul>
    <li>Support the Store Manager in providing excellent leadership to inspire, coach and develop your team members to meet their performance goals through effective communication of the Hotel Chocolat vision and values.</li>
    <li>Drive store sales and profit plan and take action to maximise performance.</li>
    <li>Aim to exceed store sales targets and KPIs through clear and effective communication to your team.</li>
    <li>Maximise all commercial opportunities in-store through timely implementation of promotions, offers and marketing initiatives.</li>
   </ul>
   <p><b>WHO YOU ARE &amp; WHAT YOU HAVE</b></p>
   <ul>
    <li>Experience in a seasonally busy and bespoke selling environment, ideally within a luxury brand or retailer.</li>
    <li>Demonstrable experience in high service guest interaction.</li>
    <li>Natural leadership qualities to get the best of your high performing team both individually and as a whole.</li>
    <li>A passion for chocolate, our brand and for giving the best service to our guests.</li>
   </ul>
   <p></p>
   <p><b>For your hard work and commitment, we will give you:</b></p>
   <ul>
    <li>A competitive salary</li>
    <li>Incentives based on performance</li>
    <li>50% unlimited staff discount to treat yourself and your friends and family</li>
    <li>70% discount off a stay in our Hotel in St Lucia</li>
    <li>We recognise that our employees may wish to balance their work and family/home life and therefore we are open to discussions around flexible working</li>
    <li>A chance to work in an exciting, innovative and expanding company</li>
   </ul>
   <p></p>
   <p>If you want to be part of the team spreading happiness through chocolate, click Apply and we’ll be in touch!</p>
   <p><b><i>At Hotel Chocolat, we treat each other with respect, equality and grace. Our mantra? Be brave. Be kind.</i></b></p>
   <p><i>This People Pledge is underpinned by our values of Originality, Authenticity and Ethics.</i></p>
   <p><i>We encourage new ideas and fresh thinking and for each of you to bring your </i><b><i>ORIGINALITY</i></b><i> to work.</i></p>
   <p><i>We want you to be your </i><b><i>AUTHENTIC</i></b><i> self – and feel comfortable to share your differences, and what makes you unique.</i></p>
   <p><i>Our commitment to being an </i><b><i>ETHICAL </i></b><i>business means we have a deep sense of fairness when it comes to the way we treat one another.</i></p>
   <p><i>This applies during our recruitment process too. We are proud to be an Equal Opportunity Employer who positively celebrates a diverse and inclusive culture. We welcome people from all walks of life to join us, bringing their individuality to help us reach our ambitious growth plans. We believe this is critically important to help us create a place to work where everyone feels like they belong, can be themselves and where all of our differences are celebrated.</i></p>
  </div>
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<p></p>


 
  
   Job Details
  
 
 
 
  
   Job Title
  
  
   Assistant Store Manager
  
 
 
 
  
   Location
  
  
   Bury St Edmunds
  
 
 
  
   Contract Type
  
  
   Full-Time Permanent
  
 
 
  
   Salary
  
  
   £27000 - £27000 per Annum
  
 
 
  
   Closing Date
  
  
   22/12/2024
  
 
 
 
  
   Hotel Chocolat has built a strong position as the UK’s favourite premium chocolate brand.
   We offer a range extending from luxury giftable chocolates to alcohol and our pioneering drinking chocolate system; the Velvetiser™. Our mission is to make people and nature happy through chocolate. Customers, colleagues, cacao farmers and suppliers can all benefit from the success we make together.
   We’re looking for an Assistant Store Manager to support and lead the retail team alongside the Store Manager.
   Please note, our stores are open seven days a week including weekends and evenings so you will need to be fully flexible to meet the needs of our store opening times.
   You’ll be a people focussed and confident leader with spirit and passion in line with our products, people and values, to drive the team both operationally and commercially to achieve sales and deliver 100% happiness through chocolate to every customer.
   SHOW US HOW IT´S DONE
   
    Support the Store Manager in providing excellent leadership to inspire, coach and develop your team members to meet their performance goals through effective communication of the Hotel Chocolat vision and values.
    Drive store sales and profit plan and take action to maximise performance.
    Aim to exceed store sales targets and KPIs through clear and effective communication to your team.
    Maximise all commercial opportunities in-store through timely implementation of promotions, offers and marketing initiatives.
   
   WHO YOU ARE & WHAT YOU HAVE
   
    Experience in a seasonally busy and bespoke selling environment, ideally within a luxury brand or retailer.
    Demonstrable experience in high service guest interaction.
    Natural leadership qualities to get the best of your high performing team both individually and as a whole.
    A passion for chocolate, our brand and for giving the best service to our guests.
   
   
   For your hard work and commitment, we will give you:
   
    A competitive salary
    Incentives based on performance
    50% unlimited staff discount to treat yourself and your friends and family
    70% discount off a stay in our Hotel in St Lucia
    We recognise that our employees may wish to balance their work and family/home life and therefore we are open to discussions around flexible working
    A chance to work in an exciting, innovative and expanding company
   
   
   If you want to be part of the team spreading happiness through chocolate, click Apply and we’ll be in touch!
   At Hotel Chocolat, we treat each other with respect, equality and grace. Our mantra? Be brave. Be kind.
   This People Pledge is underpinned by our values of Originality, Authenticity and Ethics.
   We encourage new ideas and fresh thinking and for each of you to bring your ORIGINALITY to work.
   We want you to be your AUTHENTIC self – and feel comfortable to share your differences, and what makes you unique.
   Our commitment to being an ETHICAL business means we have a deep sense of fairness when it comes to the way we treat one another.
   This applies during our recruitment process too. We are proud to be an Equal Opportunity Employer who positively celebrates a diverse and inclusive culture. We welcome people from all walks of life to join us, bringing their individuality to help us reach our ambitious growth plans. We believe this is critically important to help us create a place to work where everyone feels like they belong, can be themselves and where all of our differences are celebrated.
  
 



Assistant Store Manager

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Responsibilities

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Hotel Chocolat

Mission & Purpose