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Assistant Store Manager

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Mejuri

2mo ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
  • Calgary

AI generated summary

  • You have retail or customer service leadership experience, strong communication skills, a data-driven mindset, and thrive in fast-paced environments with a focus on service excellence and networking.
  • You will drive sales performance, coach staff, enhance customer experiences, manage inventory, and support store operations while fostering a positive team environment and community engagement.

Requirements

  • Experience as a leader in retail, sales or customer service
  • Understanding of local market challenges and requirements relevant to new store openings
  • A desire to deliver exceptional customer service
  • Demonstrated understanding of service excellence in a consumer environment
  • Excellent communication skills
  • Data-driven decision making
  • Tactical thinking
  • You stay current and are on top of trends in retail, you're well connected, and you know how to navigate and grow your network to get the introductions you need
  • The desire to work in a fast paced, entrepreneurial environment –you understand the importance of experimentation and iteration
  • Bonus: you've worked at a start-up or fast growing company

Responsibilities

  • Support the development of store business strategies, as defined by the Store and District Manager
  • Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team
  • Drive business through clienteling, sourcing new customers, and fostering ongoing productive relationships with customers
  • Review weekly and monthly sales and product performance data taking action to improve sales performance
  • Establish and implement changes to improve product performance where possible
  • Improve sales performance of the team through feedback, coaching and training
  • Review space productivity data and take action to maximize productivity and sales performance
  • Gather insights from customers, communicating them to HQ
  • Support in store marketing and promotional initiatives at a high standard and communicate cross functionally
  • Support local and community events and lead the event submission process at the store, aiming for 2 events at a minimum per fiscal quarter. Follow the Events Playbook submission process and own the post-mortem reporting.
  • Improve the quality of the in-store customer experience by communicating and training staff on Mejuri's Steps of Selling, fostering relationships through the Mejuri Brand story.
  • Provide in-store coaching to staff, working alongside them to demonstrate best practices in hosting, customer service and product knowledge.
  • Champion an OMNI business mentality, continuously seeking opportunities to remove barriers to purchase and friction points for customers.
  • Be the voice of the customer, ensuring insights and opportunities to improve brand, product and services are communicated back to Mejuri HQ as needed.
  • Promptly respond to and escalate any customer complaints.
  • Assist the Store Manager in coaching and developing a service-minded and high performing team
  • Assist in the hiring process for key team members in your store.
  • Build and promote strong collaborative relationships in your market and HQ
  • Create and participate in new hire onboarding and training activities for team members, ensuring a high standard for delivery
  • Foster a performance culture of ownership, continuous improvement and goal achievement
  • Clearly communicate expected standards and demonstrate desired behaviours. Lead by example!
  • Assist Store Manager in monitoring Employee Relations related matters, fostering a positive work environment
  • Manage employee turnover by contributing to a positive, harmonious and stimulating work environment that builds engagement
  • Embed the Mejuri values into the team's daily activities
  • Continuously network and build a candidate pipeline for current and future openings
  • Monitor team compliance with Mejuri policies and procedures
  • Supporting maintenance of visual and operational standards with the leadership team
  • Assist with the store schedule and apply the practices of labour optimization when scheduling to support great customer experience
  • Work with the store team to identify any opportunities to improve the daily operations of the store (ie systems, processes). Communicate with HQ where appropriate
  • Manage all office and cleaning supply inventory, placing orders as needed via our supply vendor.
  • Manage team to prepare for and conduct stock-takes in a timely and effective manner
  • Report any issues within the store to the Head Office including maintenance, cleaning and safety issues.
  • Manage security of store, products and team, raising any issues with Head Office

FAQs

What are the primary responsibilities of the Assistant Store Manager at Mejuri?

The Assistant Store Manager is responsible for supporting store operations, driving customer service excellence, increasing profitability, leading and coaching the team, and ensuring that the store meets its business goals and KPIs.

What kind of experience is required for this role?

Candidates should have experience as a leader in retail, sales, or customer service, along with a strong understanding of service excellence in a consumer environment.

What values does Mejuri prioritize in its workplace culture?

Mejuri upholds eight core values: Find a Way, Raise the Bar, Customer Obsessed, Empowered Owners, Just Do It, Humility, Curiosity, and Drive Results.

Is there a focus on employee development?

Yes, Mejuri offers internal coaching, learning, and development opportunities to support career growth and plans for all employees.

What kind of customer service philosophy does Mejuri embrace?

Mejuri is customer obsessed, actively listening to feedback and making decisions that positively impact customers while continuously refining product and service interactions.

Are there benefits offered to full-time employees?

Yes, full-time employees receive comprehensive medical and dental benefits, personal and sick days, parental leave salary top-up, and a generous product discount.

How does Mejuri support work-life balance for employees?

Mejuri provides a minimum of two weeks of vacation, personal days, and three religious observance days for full-time employees.

What is the team dynamic like at Mejuri?

Mejuri prides itself on having a diverse and inclusive team, with over 75% of the workforce being women, encouraging collaboration, and fostering a positive and engaging work environment.

What role does the Assistant Store Manager play in team development?

The Assistant Store Manager assists in coaching and developing a high-performing team, participating in the hiring process, and leading by example in both training and onboarding activities.

Will there be opportunities for career advancement?

Yes, Mejuri assists employees in their career growth through semi-annual performance reviews and learning and development initiatives.

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Mejuri

Redefining luxury, your way.

Retail & Consumer Goods
Industry
201-500
Employees
2013
Founded Year

Mission & Purpose

At Mejuri, we're redefining luxury. Feeling disconnected from the traditional industry narrative, CEO Noura Sakkijha leveraged her learnings as a third-generation jeweller to rethink the way we purchase jewelry—for ourselves. From that founding moment, we’ve been putting a modern spin on a legacy industry through high-quality craftsmanship, timeless design, meaningful stories and an authentic sense of community. “I founded Mejuri because I saw a jewelry industry that was built for men gifting women and not women celebrating themselves. To me, the truest expression of Mejuri is mutual uplift: all of us supporting each other, and you, our community, feeling empowered to invest in yourself and, in turn, the community around you.” - Noura Sakkijha, CEO OUR VISION A world in which everyone feels inspired to celebrate more than what we're told. To recognize the moments and memories we experience every day that matter most to us.