At Mejuri, we're redefining luxury.

Feeling disconnected from the traditional industry narrative, CEO Noura Sakkijha leveraged her learnings as a third-generation jeweller to rethink the way we purchase jewelry—for ourselves. From that founding moment, we’ve been putting a modern spin on a legacy industry through high-quality craftsmanship, timeless design, meaningful stories and an authentic sense of community.

“I founded Mejuri because I saw a jewelry industry that was built for men gifting women and not women celebrating themselves. To me, the truest expression of Mejuri is mutual uplift: all of us supporting each other, and you, our community, feeling empowered to invest in yourself and, in turn, the community around you.” 
- Noura Sakkijha, CEO 

OUR VISION
A world in which everyone feels inspired to celebrate more than what we're told.
To recognize the moments and memories we experience every day that matter most to us.

Retail & Consumer Goods

Mejuri

You need strong analytical skills, cross-functional collaboration experience, knowledge of SOPs, continuous improvement methods, ERP understanding, training ability, and certifications like Lean Six Sigma or PMP.

You will analyze inefficiencies, streamline operations, implement data-driven solutions, and foster a culture of continuous improvement while supporting digitization and process automation efforts.

Data

Business, Operations & Strategy

Toronto

Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly. As part of Noura’s original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany. We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team. Reporting to and collaborating with the Operational Excellence Senior Manager, the Process Improvement Analyst will be responsible for root-causing inefficiencies, streamlining operations, and implementing data-driven solutions to enhance overall performance. This role will be crucial in optimizing business processes, which leads to increased efficiency, reduced waste, improved quality, and better decision-making across the fulfillment centers. The Process Improvement Analyst will foster a culture of change, continuous improvement and aligning processes with strategic objectives. It’s a great time to join the Operations team due to the Mejuri’s rapid evolution and expansion of global supply chain networks! As Mejuri increasingly focuses on digitization, process automation, and data-driven decision-making, there's a growing demand for a Process Improvement Analyst who can navigate these complex systems. Mejuri is continually seeking to enhance visibility, traceability, and efficiency across their networks and the Process Improvement Analyst will play a role in shaping the future of operations while developing valuable skills in a dynamic and critical business function. What you bring to the team: * Analytical skills with ability to dive deep into data and find root causes, trends and opportunities * Ability to collaborate cross-functionally with various team members to implement initiatives with subject matter experts, end-users, and other stakeholders to gather input and feedback * Experience with drafting SOPs, and ability to convey complex procedures in simple, easy-to-understand language * Experience with continuous improvement, health & safety, and bonus points for experience with formal methodologies (e.g., lean, project management, etc). * Basic understanding of enterprise resource planning (ERP) systems, Google Suite, and Excel * Experience in coaching and training team members with excellent written and verbal communication skills * Experience in operations (transport, warehousing, fulfillment, etc.) either in analytical or operational capacity * Ability to learn quickly, adapt and thrive in ambiguous situations Things we consider an asset (Nice to haves): * Lean Six Sigma or Project Management certifications (e.g., L6S Belt, CAPM, PMP, etc.) * Continuous improvement mentality - relentlessly looking for the next opportunity, curious to find ways to improve operations and making it happen! In order to live our purpose we must show up and give it 100%. We must live our values. Our values shape the way we interact with our teams, how we treat customers, how we make decisions and how we work every day. It shapes our culture and makes Mejuri unique. All Mejurians are accountable for our Values, and for this reason, this Values section is included in all Job Descriptions. Find A Way * We find simple solutions * Break down problems * into manageable steps * Explore creative solutions daily * Learn from failure, adapt quickly Raise The Bar * We believe feedback is a gift and we pursue excellence by building high performing teams * Share constructive feedback openly * Continuously improve personal and team performance * Collaborate and challenge for better outcomes Customer Obsessed * We put the customer at the forefront of our decisions * Actively listen to customer feedback * Make decisions that impact customers positively * Continuously refine product, service or customer interactions Empowered Owners * We impact adjacent teams and believe nothing is above us (we don’t say “that’s not my job”) * Proactively address cross-team challenges * Willingly tackle any task, big or small * Take initiative, lead by example Just Do It * We value speed, and calculated risk-taking. Most decisions are reversible. * Make informed decisions quickly * Encourage experimentation and learning (thoughtful risk taking) * Embrace change, stay adaptable Humility * We put team success over individual ego “we all take out the trash” and we are always respectful * Acknowledge team contributions before self * Acknowledge and learn from mistakes * Maintain an open, receptive mindset * Promote a respectful work environment Curiosity * We go deep, we question things for the better and we love disrupting/reinventing * Seek out new knowledge daily * Ask questions to understand deeply * Reimagine and innovate to drive progress Drive Results * We are proactive and have a relentless focus on delivering measurable results * Set clear goals and prioritize tasks * Focus on high-impact activities daily * Monitor progress through clear metrics * Stay persistent and solution-oriented Along with our central mission and vision, we have guiding values that set the tone for where we’re heading and how we work together. These values are behaviors that form our shared beliefs and approach to how we wish to work together at Mejuri, regardless of role, level, and work location. Our 8 core values help drive our decision making when we are cross collaborating, redefining luxury, and creating a sense of commitment and inclusion to help shape our company culture. Our values are: FIND A WAY | We break down problems into manageable steps, explore creative solutions daily, learn from failure, and adapt quickly RAISE THE BAR | We share constructive feedback openly, continuously improve personal and team performance, collaborate and challenge for better outcomes CUSTOMER OBSESSED | We actively listen to customer feedback, make decisions that impact customers positively, continuously refine product, service, or customer interactions EMPOWERED OWNERS | We proactively address cross team challenges, willingly tackle any task big or small, take initiative, and lead by example JUST DO IT | We make informed decision quickly, encourage experimentation and learning, encourage thoughtful risk taking, embrace change, and stay adaptable HUMILITY | We acknowledge team contributions before self, acknowledge and learn from mistakes, maintain an open and receptive mindset, and promote a respectful work environment CURIOSITY | We seek out new challenges daily, ask questions to understand deeply, reimagine and innovate to drive progress DRIVE RESULTS | set clear goals and prioritize tasks, focus on high impact activities daily, monitor progress through clear metrics, stay persistent and solution orientated Accommodation / Accessibility: Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly.As part of Noura’s original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany.We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team.Reporting to and collaborating with the Operational Excellence Senior Manager, the Process Improvement Analyst will be responsible for root-causing inefficiencies, streamlining operations, and implementing data-driven solutions to enhance overall performance. This role will be crucial in optimizing business processes, which leads to increased efficiency, reduced waste, improved quality, and better decision-making across the fulfillment centers. The Process Improvement Analyst will foster a culture of change, continuous improvement and aligning processes with strategic objectives.It’s a great time to join the Operations team due to the Mejuri’s rapid evolution and expansion of global supply chain networks! As Mejuri increasingly focuses on digitization, process automation, and data-driven decision-making, there's a growing demand for a Process Improvement Analyst who can navigate these complex systems. Mejuri is continually seeking to enhance visibility, traceability, and efficiency across their networks and the Process Improvement Analyst will play a role in shaping the future of operations while developing valuable skills in a dynamic and critical business function.What you bring to the team: * Analytical skills with ability to dive deep into data and find root causes, trends and opportunities * Ability to collaborate cross-functionally with various team members to implement initiatives with subject matter experts, end-users, and other stakeholders to gather input and feedback * Experience with drafting SOPs, and ability to convey complex procedures in simple, easy-to-understand language * Experience with continuous improvement, health & safety, and bonus points for experience with formal methodologies (e.g., lean, project management, etc). * Basic understanding of enterprise resource planning (ERP) systems, Google Suite, and Excel * Experience in coaching and training team members with excellent written and verbal communication skills * Experience in operations (transport, warehousing, fulfillment, etc.) either in analytical or operational capacity * Ability to learn quickly, adapt and thrive in ambiguous situations      Things we consider an asset (Nice to haves): * Lean Six Sigma or Project Management certifications (e.g., L6S Belt, CAPM, PMP, etc.) * Continuous improvement mentality - relentlessly looking for the next opportunity, curious to find ways to improve operations and making it happen!      In order to live our purpose we must show up and give it 100%. We must live our values. Our values shape the way we interact with our teams, how we treat customers, how we make decisions and how we work every day. It shapes our culture and makes Mejuri unique. All Mejurians are accountable for our Values, and for this reason, this Values section is included in all Job Descriptions.Find A Way * We find simple solutions * Break down problems * into manageable steps * Explore creative solutions daily * Learn from failure, adapt quickly      Raise The Bar * We believe feedback is a gift and we pursue excellence by building high performing teams * Share constructive feedback openly * Continuously improve personal and team performance * Collaborate and challenge for better outcomes      Customer Obsessed * We put the customer at the forefront of our decisions * Actively listen to customer feedback * Make decisions that impact customers positively * Continuously refine product, service or customer interactions      Empowered Owners * We impact adjacent teams and believe nothing is above us (we don’t say “that’s not my job”) * Proactively address cross-team challenges * Willingly tackle any task, big or small * Take initiative, lead by example      Just Do It * We value speed, and calculated risk-taking. Most decisions are reversible. * Make informed decisions quickly * Encourage experimentation and learning (thoughtful risk taking) * Embrace change, stay adaptable      Humility * We put team success over individual ego “we all take out the trash” and we are always respectful * Acknowledge team contributions before self * Acknowledge and learn from mistakes * Maintain an open, receptive mindset * Promote a respectful work environment      Curiosity * We go deep, we question things for the better and we love disrupting/reinventing * Seek out new knowledge daily * Ask questions to understand deeply * Reimagine and innovate to drive progress      Drive Results * We are proactive and have a relentless focus on delivering measurable results * Set clear goals and prioritize tasks * Focus on high-impact activities daily * Monitor progress through clear metrics * Stay persistent and solution-oriented      Along with our central mission and vision, we have guiding values that set the tone for where we’re heading and how we work together. These values are behaviors that form our shared beliefs and approach to how we wish to work together at Mejuri, regardless of role, level, and work location. Our 8 core values help drive our decision making when we are cross collaborating, redefining luxury, and creating a sense of commitment and inclusion to help shape our company culture.Our values are:FIND A WAY | We break down problems into manageable steps, explore creative solutions daily, learn from failure, and adapt quicklyRAISE THE BAR | We share constructive feedback openly, continuously improve personal and team performance, collaborate and challenge for better outcomesCUSTOMER OBSESSED | We actively listen to customer feedback, make decisions that impact customers positively, continuously refine product, service, or customer interactionsEMPOWERED OWNERS | We proactively address cross team challenges, willingly tackle any task big or small, take initiative, and lead by exampleJUST DO IT | We make informed decision quickly, encourage experimentation and learning, encourage thoughtful risk taking, embrace change, and stay adaptableHUMILITY | We acknowledge team contributions before self, acknowledge and learn from mistakes, maintain an open and receptive mindset, and promote a respectful work environmentCURIOSITY | We seek out new challenges daily, ask questions to understand deeply, reimagine and innovate to drive progressDRIVE RESULTS | set clear goals and prioritize tasks, focus on high impact activities daily, monitor progress through clear metrics, stay persistent and solution orientatedAccommodation / Accessibility:Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

Process Improvement Analyst - Mejuri

Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly.&lt;br&gt;&lt;br&gt;As part of Noura’s original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany.&lt;br&gt;&lt;br&gt;We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team.&lt;br&gt;&lt;br&gt;Reporting to and collaborating with the Operational Excellence Senior Manager, the&lt;strong&gt; Process Improvement Analyst &lt;/strong&gt;will be responsible for root-causing inefficiencies, streamlining operations, and implementing data-driven solutions to enhance overall performance. This role will be crucial in optimizing business processes, which leads to increased efficiency, reduced waste, improved quality, and better decision-making across the fulfillment centers. The Process Improvement Analyst will foster a culture of change, continuous improvement and aligning processes with strategic objectives.&lt;br&gt;&lt;br&gt;It’s a great time to join the &lt;strong&gt;Operations &lt;/strong&gt;team due to the Mejuri’s rapid evolution and expansion of global supply chain networks! As Mejuri increasingly focuses on digitization, process automation, and data-driven decision-making, there's a growing demand for a Process Improvement Analyst who can navigate these complex systems. Mejuri is continually seeking to enhance visibility, traceability, and efficiency across their networks and the Process Improvement Analyst will play a role in shaping the future of operations while developing valuable skills in a dynamic and critical business function.&lt;br&gt;&lt;br&gt;&lt;strong&gt;What you bring to the team:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Analytical skills with ability to dive deep into data and find root causes, trends and opportunities &lt;/li&gt;&lt;li&gt;Ability to collaborate cross-functionally with various team members to implement initiatives with subject matter experts, end-users, and other stakeholders to gather input and feedback&lt;/li&gt;&lt;li&gt;Experience with drafting SOPs, and ability to convey complex procedures in simple, easy-to-understand language&lt;/li&gt;&lt;li&gt;Experience with continuous improvement, health &amp;amp; safety, and bonus points for experience with formal methodologies (e.g., lean, project management, etc). &lt;/li&gt;&lt;li&gt;Basic understanding of enterprise resource planning (ERP) systems, Google Suite, and Excel&lt;/li&gt;&lt;li&gt;Experience in coaching and training team members with excellent written and verbal communication skills&lt;/li&gt;&lt;li&gt;Experience in operations (transport, warehousing, fulfillment, etc.) either in analytical or operational capacity &lt;/li&gt;&lt;li&gt;Ability to learn quickly, adapt and thrive in ambiguous situations &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Things we consider an asset (Nice to haves)&lt;/strong&gt;&lt;strong&gt;: &lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Lean Six Sigma or Project Management certifications (e.g., L6S Belt, CAPM, PMP, etc.)&lt;/li&gt;&lt;li&gt;Continuous improvement mentality - relentlessly looking for the next opportunity, curious to find ways to improve operations and making it happen!&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;In order to live our purpose we must show up and give it 100%. We must live our values. Our values shape the way we interact with our teams, how we treat customers, how we make decisions and how we work every day. It shapes our culture and makes Mejuri unique. All Mejurians are accountable for our Values, and for this reason, this Values section is included in all Job Descriptions.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Find A Way&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;We find simple solutions&lt;/li&gt;&lt;li&gt;Break down problems &lt;/li&gt;&lt;li&gt;into manageable steps&lt;/li&gt;&lt;li&gt;Explore creative solutions daily&lt;/li&gt;&lt;li&gt;Learn from failure, adapt quickly&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Raise The Bar&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;We believe feedback is a gift and we pursue excellence by building high performing teams&lt;/li&gt;&lt;li&gt;Share constructive feedback openly&lt;/li&gt;&lt;li&gt;Continuously improve personal and team performance&lt;/li&gt;&lt;li&gt;Collaborate and challenge for better outcomes&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Customer Obsessed&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;We put the customer at the forefront of our decisions&lt;/li&gt;&lt;li&gt;Actively listen to customer feedback&lt;/li&gt;&lt;li&gt;Make decisions that impact customers positively&lt;/li&gt;&lt;li&gt;Continuously refine product, service or customer interactions&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Empowered Owners&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;We impact adjacent teams and believe nothing is above us (we don’t say “that’s not my job”)&lt;/li&gt;&lt;li&gt;Proactively address cross-team challenges&lt;/li&gt;&lt;li&gt;Willingly tackle any task, big or small&lt;/li&gt;&lt;li&gt;Take initiative, lead by example&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Just Do It&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;We value speed, and calculated risk-taking. Most decisions are reversible.&lt;/li&gt;&lt;li&gt;Make informed decisions quickly&lt;/li&gt;&lt;li&gt;Encourage experimentation and learning (thoughtful risk taking)&lt;/li&gt;&lt;li&gt;Embrace change, stay adaptable&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Humility&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;We put team success over individual ego “we all take out the trash” and we are always respectful&lt;/li&gt;&lt;li&gt;Acknowledge team contributions before self&lt;/li&gt;&lt;li&gt;Acknowledge and learn from mistakes&lt;/li&gt;&lt;li&gt;Maintain an open, receptive mindset&lt;/li&gt;&lt;li&gt;Promote a respectful work environment&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Curiosity&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;We go deep, we question things for the better and we love disrupting/reinventing&lt;/li&gt;&lt;li&gt;Seek out new knowledge daily&lt;/li&gt;&lt;li&gt;Ask questions to understand deeply&lt;/li&gt;&lt;li&gt;Reimagine and innovate to drive progress&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Drive Results&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;We are proactive and have a relentless focus on delivering measurable results&lt;/li&gt;&lt;li&gt;Set clear goals and prioritize tasks&lt;/li&gt;&lt;li&gt;Focus on high-impact activities daily&lt;/li&gt;&lt;li&gt;Monitor progress through clear metrics&lt;/li&gt;&lt;li&gt;Stay persistent and solution-oriented&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Along with our central mission and vision, we have guiding values that set the tone for where we’re heading and how we work together. These values are behaviors that form our shared beliefs and approach to how we wish to work together at Mejuri, regardless of role, level, and work location. Our 8 core values help drive our decision making when we are cross collaborating, redefining luxury, and creating a sense of commitment and inclusion to help shape our company culture.&lt;br&gt;&lt;br&gt;Our values are:&lt;br&gt;&lt;br&gt;&lt;strong&gt;FIND A WAY&lt;/strong&gt; | We break down problems into manageable steps, explore creative solutions daily, learn from failure, and adapt quickly&lt;br&gt;&lt;br&gt;&lt;strong&gt;RAISE THE BAR &lt;/strong&gt;| We share constructive feedback openly, continuously improve personal and team performance, collaborate and challenge for better outcomes&lt;br&gt;&lt;br&gt;&lt;strong&gt;CUSTOMER OBSESSED&lt;/strong&gt; | We actively listen to customer feedback, make decisions that impact customers positively, continuously refine product, service, or customer interactions&lt;br&gt;&lt;br&gt;&lt;strong&gt;EMPOWERED OWNERS |&lt;/strong&gt; We proactively address cross team challenges, willingly tackle any task big or small, take initiative, and lead by example&lt;br&gt;&lt;br&gt;&lt;strong&gt;JUST DO IT&lt;/strong&gt; | We make informed decision quickly, encourage experimentation and learning, encourage thoughtful risk taking, embrace change, and stay adaptable&lt;br&gt;&lt;br&gt;&lt;strong&gt;HUMILITY&lt;/strong&gt; | We acknowledge team contributions before self, acknowledge and learn from mistakes, maintain an open and receptive mindset, and promote a respectful work environment&lt;br&gt;&lt;br&gt;&lt;strong&gt;CURIOSITY &lt;/strong&gt;| We seek out new challenges daily, ask questions to understand deeply, reimagine and innovate to drive progress&lt;br&gt;&lt;br&gt;&lt;strong&gt;DRIVE RESULTS&lt;/strong&gt; | set clear goals and prioritize tasks, focus on high impact activities daily, monitor progress through clear metrics, stay persistent and solution orientated&lt;br&gt;&lt;br&gt;&lt;strong&gt;Accommodation / Accessibility:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.&lt;br&gt;&lt;br&gt;Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

Process Improvement Analyst

You need 3+ years in learning/development, design certification, eLearning tools proficiency, strong project management, and excellent communication skills. Must work in-person Tue-Thu in Toronto.

You will manage the LMS, audit materials, design training, facilitate onboarding, coordinate learning events, and track program effectiveness to align with organizational goals.

People, HR & Administration

Education & Teaching

Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly. As part of Noura’s original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany. We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team. The Role: As a Learning Specialist at Mejuri, you will play a pivotal role in designing, delivering, and managing learning programs that empower Mejuri employees across CX, Fulfillment Center (FC), and Corporate teams. Reporting to the Director, Learning and Culture, you will support key initiatives, including implementing a new LMS, enhancing new hire onboarding, supporting Black Friday Cyber Monday (BFCM) readiness, and the High Potential Program. What you'll do: * Support the implementation and oversee the daily operations of a new Learning Management System (LMS), including content migration, user management, and troubleshooting. * Conduct audits of existing materials, refining and aligning them with Mejuri’s brand standards and learning objectives. * Develop and document workflows and processes for effective LMS usage. * Identify learning and development requirements across CX, FC, and Corporate teams through comprehensive needs assessments. * Design and deliver blended learning solutions, including eLearning, virtual and instructor-led training, and performance support tools. * Facilitate and refine onboarding sessions for new hires, introducing them to Mejuri’s culture and operations. * Develop and deliver targeted training programs, including role-specific materials, for special events and peak operational times like BFCM. * Coordinate and manage the learning calendar, including invitations, scheduling, and follow-ups for training sessions and events. * Partner with stakeholders to refine learning programs and align them with organizational goals and team needs. * Track participation and outcomes of learning programs, leveraging data to evaluate effectiveness and recommend improvements. * Partner with the Employee Experience team to curate and deliver content for engagement initiatives such as lunch-and-learn sessions. * Ensure all training and engagement materials consistently reflect Mejuri’s brand identity and core values. What you bring to the team: * Training in Design and/or Education Fundamentals through recognized certification, or equivalent practical experience. * 3+ years of experience in learning and development, instructional design, or related roles. * Proficiency in eLearning authoring tools (e.g., Articulate Studio, Adobe Captivate) and LMS platforms. * Strong ability to design and deliver blended learning solutions. * Advanced project management and organizational skills. * Excellent communication and interpersonal skills, with a strong ability to collaborate across diverse teams. * Ability to manage multiple priorities independently while delivering high-quality results. * Comfortable working in a fast-paced, dynamic environment. Additional Information: * Location Requirement: This role requires in-person work Tuesday–Thursday, alternating between Mejuri HQ and the Fulfillment Center in Toronto. * Travel: Occasional travel may be required. * Contract Term: This is a 1-year contract position. Along with our central mission and vision, we have guiding values that set the tone for where we’re heading and how we work together. These values are behaviors that form our shared beliefs and approach to how we wish to work together at Mejuri, regardless of role, level, and work location. Our 8 core values help drive our decision making when we are cross collaborating, redefining luxury, and creating a sense of commitment and inclusion to help shape our company culture. Our values are: FIND A WAY | We break down problems into manageable steps, explore creative solutions daily, learn from failure, and adapt quickly RAISE THE BAR | We share constructive feedback openly, continuously improve personal and team performance, collaborate and challenge for better outcomes CUSTOMER OBSESSED | We actively listen to customer feedback, make decisions that impact customers positively, continuously refine product, service, or customer interactions EMPOWERED OWNERS | We proactively address cross team challenges, willingly tackle any task big or small, take initiative, and lead by example JUST DO IT | We make informed decision quickly, encourage experimentation and learning, encourage thoughtful risk taking, embrace change, and stay adaptable HUMILITY | We acknowledge team contributions before self, acknowledge and learn from mistakes, maintain an open and receptive mindset, and promote a respectful work environment CURIOSITY | We seek out new challenges daily, ask questions to understand deeply, reimagine and innovate to drive progress DRIVE RESULTS | set clear goals and prioritize tasks, focus on high impact activities daily, monitor progress through clear metrics, stay persistent and solution orientated Accommodation / Accessibility: Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly.As part of Noura’s original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany.We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team.The Role:As a Learning Specialist at Mejuri, you will play a pivotal role in designing, delivering, and managing learning programs that empower Mejuri employees across CX, Fulfillment Center (FC), and Corporate teams. Reporting to the Director, Learning and Culture, you will support key initiatives, including implementing a new LMS, enhancing new hire onboarding, supporting Black Friday Cyber Monday (BFCM) readiness, and the High Potential Program.What you'll do: * Support the implementation and oversee the daily operations of a new Learning Management System (LMS), including content migration, user management, and troubleshooting. * Conduct audits of existing materials, refining and aligning them with Mejuri’s brand standards and learning objectives. * Develop and document workflows and processes for effective LMS usage. * Identify learning and development requirements across CX, FC, and Corporate teams through comprehensive needs assessments. * Design and deliver blended learning solutions, including eLearning, virtual and instructor-led training, and performance support tools. * Facilitate and refine onboarding sessions for new hires, introducing them to Mejuri’s culture and operations. * Develop and deliver targeted training programs, including role-specific materials, for special events and peak operational times like BFCM. * Coordinate and manage the learning calendar, including invitations, scheduling, and follow-ups for training sessions and events. * Partner with stakeholders to refine learning programs and align them with organizational goals and team needs. * Track participation and outcomes of learning programs, leveraging data to evaluate effectiveness and recommend improvements. * Partner with the Employee Experience team to curate and deliver content for engagement initiatives such as lunch-and-learn sessions. * Ensure all training and engagement materials consistently reflect Mejuri’s brand identity and core values.      What you bring to the team: * Training in Design and/or Education Fundamentals through recognized certification, or equivalent practical experience. * 3+ years of experience in learning and development, instructional design, or related roles. * Proficiency in eLearning authoring tools (e.g., Articulate Studio, Adobe Captivate) and LMS platforms. * Strong ability to design and deliver blended learning solutions. * Advanced project management and organizational skills. * Excellent communication and interpersonal skills, with a strong ability to collaborate across diverse teams. * Ability to manage multiple priorities independently while delivering high-quality results. * Comfortable working in a fast-paced, dynamic environment.      Additional Information: * Location Requirement: This role requires in-person work Tuesday–Thursday, alternating between Mejuri HQ and the Fulfillment Center in Toronto. * Travel: Occasional travel may be required. * Contract Term: This is a 1-year contract position.      Along with our central mission and vision, we have guiding values that set the tone for where we’re heading and how we work together. These values are behaviors that form our shared beliefs and approach to how we wish to work together at Mejuri, regardless of role, level, and work location. Our 8 core values help drive our decision making when we are cross collaborating, redefining luxury, and creating a sense of commitment and inclusion to help shape our company culture.Our values are:FIND A WAY | We break down problems into manageable steps, explore creative solutions daily, learn from failure, and adapt quicklyRAISE THE BAR | We share constructive feedback openly, continuously improve personal and team performance, collaborate and challenge for better outcomesCUSTOMER OBSESSED | We actively listen to customer feedback, make decisions that impact customers positively, continuously refine product, service, or customer interactionsEMPOWERED OWNERS | We proactively address cross team challenges, willingly tackle any task big or small, take initiative, and lead by exampleJUST DO IT | We make informed decision quickly, encourage experimentation and learning, encourage thoughtful risk taking, embrace change, and stay adaptableHUMILITY | We acknowledge team contributions before self, acknowledge and learn from mistakes, maintain an open and receptive mindset, and promote a respectful work environmentCURIOSITY | We seek out new challenges daily, ask questions to understand deeply, reimagine and innovate to drive progressDRIVE RESULTS | set clear goals and prioritize tasks, focus on high impact activities daily, monitor progress through clear metrics, stay persistent and solution orientatedAccommodation / Accessibility:Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

Learning Specialist (1-Year Contract) - Mejuri

Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly.&lt;br&gt;&lt;br&gt;As part of Noura’s original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany.&lt;br&gt;&lt;br&gt;We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team.&lt;br&gt;&lt;br&gt;&lt;strong&gt;The Role:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;As a Learning Specialist at Mejuri, you will play a pivotal role in designing, delivering, and managing learning programs that empower Mejuri employees across CX, Fulfillment Center (FC), and Corporate teams. Reporting to the Director, Learning and Culture, you will support key initiatives, including implementing a new LMS, enhancing new hire onboarding, supporting Black Friday Cyber Monday (BFCM) readiness, and the High Potential Program.&lt;br&gt;&lt;br&gt;&lt;strong&gt;What you'll do:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Support the implementation and oversee the daily operations of a new Learning Management System (LMS), including content migration, user management, and troubleshooting.&lt;/li&gt;&lt;li&gt;Conduct audits of existing materials, refining and aligning them with Mejuri’s brand standards and learning objectives.&lt;/li&gt;&lt;li&gt;Develop and document workflows and processes for effective LMS usage.&lt;/li&gt;&lt;li&gt;Identify learning and development requirements across CX, FC, and Corporate teams through comprehensive needs assessments.&lt;/li&gt;&lt;li&gt;Design and deliver blended learning solutions, including eLearning, virtual and instructor-led training, and performance support tools.&lt;/li&gt;&lt;li&gt;Facilitate and refine onboarding sessions for new hires, introducing them to Mejuri’s culture and operations.&lt;/li&gt;&lt;li&gt;Develop and deliver targeted training programs, including role-specific materials, for special events and peak operational times like BFCM.&lt;/li&gt;&lt;li&gt;Coordinate and manage the learning calendar, including invitations, scheduling, and follow-ups for training sessions and events.&lt;/li&gt;&lt;li&gt;Partner with stakeholders to refine learning programs and align them with organizational goals and team needs.&lt;/li&gt;&lt;li&gt;Track participation and outcomes of learning programs, leveraging data to evaluate effectiveness and recommend improvements.&lt;/li&gt;&lt;li&gt;Partner with the Employee Experience team to curate and deliver content for engagement initiatives such as lunch-and-learn sessions.&lt;/li&gt;&lt;li&gt;Ensure all training and engagement materials consistently reflect Mejuri’s brand identity and core values.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;What you bring to the team:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Training in Design and/or Education Fundamentals through recognized certification, or equivalent practical experience.&lt;/li&gt;&lt;li&gt;3+ years of experience in learning and development, instructional design, or related roles.&lt;/li&gt;&lt;li&gt;Proficiency in eLearning authoring tools (e.g., Articulate Studio, Adobe Captivate) and LMS platforms.&lt;/li&gt;&lt;li&gt;Strong ability to design and deliver blended learning solutions.&lt;/li&gt;&lt;li&gt;Advanced project management and organizational skills.&lt;/li&gt;&lt;li&gt;Excellent communication and interpersonal skills, with a strong ability to collaborate across diverse teams.&lt;/li&gt;&lt;li&gt;Ability to manage multiple priorities independently while delivering high-quality results.&lt;/li&gt;&lt;li&gt;Comfortable working in a fast-paced, dynamic environment.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Additional Information:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Location Requirement: This role requires in-person work Tuesday–Thursday, alternating between Mejuri HQ and the Fulfillment Center in Toronto.&lt;/li&gt;&lt;li&gt;Travel: Occasional travel may be required.&lt;/li&gt;&lt;li&gt;Contract Term: This is a 1-year contract position.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Along with our central mission and vision, we have guiding values that set the tone for where we’re heading and how we work together. These values are behaviors that form our shared beliefs and approach to how we wish to work together at Mejuri, regardless of role, level, and work location. Our 8 core values help drive our decision making when we are cross collaborating, redefining luxury, and creating a sense of commitment and inclusion to help shape our company culture.&lt;br&gt;&lt;br&gt;Our values are:&lt;br&gt;&lt;br&gt;&lt;strong&gt;FIND A WAY&lt;/strong&gt; | We break down problems into manageable steps, explore creative solutions daily, learn from failure, and adapt quickly&lt;br&gt;&lt;br&gt;&lt;strong&gt;RAISE THE BAR &lt;/strong&gt;| We share constructive feedback openly, continuously improve personal and team performance, collaborate and challenge for better outcomes&lt;br&gt;&lt;br&gt;&lt;strong&gt;CUSTOMER OBSESSED&lt;/strong&gt; | We actively listen to customer feedback, make decisions that impact customers positively, continuously refine product, service, or customer interactions&lt;br&gt;&lt;br&gt;&lt;strong&gt;EMPOWERED OWNERS |&lt;/strong&gt; We proactively address cross team challenges, willingly tackle any task big or small, take initiative, and lead by example&lt;br&gt;&lt;br&gt;&lt;strong&gt;JUST DO IT&lt;/strong&gt; | We make informed decision quickly, encourage experimentation and learning, encourage thoughtful risk taking, embrace change, and stay adaptable&lt;br&gt;&lt;br&gt;&lt;strong&gt;HUMILITY&lt;/strong&gt; | We acknowledge team contributions before self, acknowledge and learn from mistakes, maintain an open and receptive mindset, and promote a respectful work environment&lt;br&gt;&lt;br&gt;&lt;strong&gt;CURIOSITY &lt;/strong&gt;| We seek out new challenges daily, ask questions to understand deeply, reimagine and innovate to drive progress&lt;br&gt;&lt;br&gt;&lt;strong&gt;DRIVE RESULTS&lt;/strong&gt; | set clear goals and prioritize tasks, focus on high impact activities daily, monitor progress through clear metrics, stay persistent and solution orientated&lt;br&gt;&lt;br&gt;&lt;strong&gt;Accommodation / Accessibility:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.&lt;br&gt;&lt;br&gt;Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

Learning Specialist (1-Year Contract)

You need 6+ years in demand planning, strong analytical skills in Excel and BI tools, expertise in forecasting and inventory management, and excellent communication and collaboration abilities.

You will develop demand forecasts, collaborate with cross-functional teams, lead S&OP meetings, analyze forecast accuracy, optimize inventory, enhance planning tools, and monitor KPIs for improvements.

Marketing

Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly. As part of Noura’s original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany. We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team. Mejuri is seeking a Demand Planning Manager to join our dynamic Planning team! The ideal candidate is a business-savvy, customer-centric, data-driven self-starter who thrives in a fast-paced, high-growth environment and is motivated by the opportunity to collaborate across functions and execute with excellence for our rapidly growing brand. As an individual contributor, you will play a key role in creating accurate and actionable demand forecasts, analyzing trends, and aligning cross-functional inputs to support business growth. You’ll partner closely with teams in Merchandising, Commercial, Finance, Marketing, and Supply to integrate customer insights, product strategies, market trends, and operational priorities into a comprehensive demand plan. This opportunity is perfect for someone who thrives in a collaborative, entrepreneurial setting and enjoys leveraging data to optimize inventory, enhance the customer experience, and contribute to the success of a fast-scaling business. Join us to make a direct impact on Mejuri’s journey as a leader in modern retail. What You'll Do * Develop and Maintain Demand Plans: Create and continuously refine weekly and monthly demand forecasts over a 12–18 month horizon by channel and product category in Blueridge. Leverage statistical models and incorporate business inputs to ensure forecasts align with strategic objectives and inventory goals. * Drive Collaboration for Forecast Accuracy: Partner with Merchandising, Commercial, Marketing, Finance, and Supply Planning teams to integrate product strategies, promotional plans, inventory objectives, and market trends into accurate and actionable demand plans. * Lead the S&OP Process: Facilitate demand review meetings as part of the S&OP/OTB process, synthesizing inputs across functions into a unified and actionable plan. Evaluate assumptions, identify risks and opportunities, and drive consensus to ensure alignment with business priorities. * Analyze and Improve Forecast Accuracy: Monitor and report on forecast accuracy metrics. Identify root causes of forecast discrepancies, propose corrective actions, and implement improvements to enhance the reliability of demand planning outputs. * Optimize Inventory and Service Levels: Collaborate with Supply Planning to translate demand forecasts into actionable inventory plans. Influence decisions on safety stock levels, and proactively address risks related to overstock, stockouts, and slow-moving inventory. * Enhance Forecasting Tools and Processes: Maximize the capabilities of Blueridge and other planning tools. Document key drivers and assumptions, ensuring the forecasting process adheres to best practices while meeting the unique needs of Mejuri’s business model. * Support Strategic Initiatives: Collaborate with stakeholders on assortment planning, financial planning, and marketing strategies. Provide data-driven insights and reporting to inform decision-making and achieve business objectives. * KPI Monitoring and Reporting: Generate and distribute weekly and monthly reports on critical metrics such as forecast accuracy, inventory performance, and demand variability. Provide actionable insights to stakeholders for ongoing optimization. * Champion Continuous Improvement: Continuously evaluate demand planning processes to identify inefficiencies and implement enhancements that improve accuracy, scalability, and cross-functional collaboration. What You'll Bring To The Team * 6+ years of experience in demand planning, merchandising planing, or retail analytics within fast-paced retail or e-commerce environments. * Proven ability to develop accurate forecasts and improve demand planning processes to drive inventory optimization and sales growth. * Strong analytical skills with advanced proficiency in Excel, Blueridge, and business intelligence tools for data synthesis and actionable insights. * Demonstrated expertise in forecasting models, statistical techniques, and inventory management strategies, including sell-through optimization. * Effective cross-functional collaborator with a track record of aligning with Merchandising,Commercial, Marketing, Finance, and Supply Chain teams. * Strategic thinker who identifies opportunities, builds data-driven business cases, and influences stakeholders to drive execution. * Exceptional communication skills with the ability to present complex data clearly and persuasively to diverse audiences. * Strong organizational and time-management skills with the ability to prioritize in high-growth, dynamic environments. * Detail-oriented, adaptable, and committed to continuous improvement and operational excellence. * Enthusiasm for Mejuri’s mission, with experience in retail, fashion, or jewelry considered a strong asset. Benefits at Mejuri: * A minimum of three weeks vacation, plus personal days and three religious observance days. * A hybrid work model for all corporate roles. * ‘Mejuri Passport’ which allows employees who meet specific criteria to work in other locations for one month per year. * Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees. We also offer bereavement leave, including miscarriage and stillbirth support. * Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees. * Semi-annual performance reviews. * A generous product discount! Please note that these benefits apply to full-time employees. Location [Toronto, Ontario] - Bloor St West At Mejuri we embrace a hybrid working environment and support our corporate employees to be successful whether they are at home or in the office. The primary purpose of our offices is to drive collaboration and deepen relationships with one another. This position requires in office work 3 days a week and remote work 2 days a week Application deadline We encourage applicants to submit their application before the posting deadline although the role may continue to remain up until the Vacancy is filled. The Deadline to formally apply is January 6th 2025, 12:00AM EST Along with our central mission and vision, we have guiding values that set the tone for where we’re heading and how we work together. These values are behaviors that form our shared beliefs and approach to how we wish to work together at Mejuri, regardless of role, level, and work location. Our 8 core values help drive our decision making when we are cross collaborating, redefining luxury, and creating a sense of commitment and inclusion to help shape our company culture. Our values are: FIND A WAY | We break down problems into manageable steps, explore creative solutions daily, learn from failure, and adapt quickly RAISE THE BAR | We share constructive feedback openly, continuously improve personal and team performance, collaborate and challenge for better outcomes CUSTOMER OBSESSED | We actively listen to customer feedback, make decisions that impact customers positively, continuously refine product, service, or customer interactions EMPOWERED OWNERS | We proactively address cross team challenges, willingly tackle any task big or small, take initiative, and lead by example JUST DO IT | We make informed decision quickly, encourage experimentation and learning, encourage thoughtful risk taking, embrace change, and stay adaptable HUMILITY | We acknowledge team contributions before self, acknowledge and learn from mistakes, maintain an open and receptive mindset, and promote a respectful work environment CURIOSITY | We seek out new challenges daily, ask questions to understand deeply, reimagine and innovate to drive progress DRIVE RESULTS | set clear goals and prioritize tasks, focus on high impact activities daily, monitor progress through clear metrics, stay persistent and solution orientated Accommodation / Accessibility: Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly.As part of Noura’s original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany.We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team.Mejuri is seeking a Demand Planning Manager to join our dynamic Planning team! The ideal candidate is a business-savvy, customer-centric, data-driven self-starter who thrives in a fast-paced, high-growth environment and is motivated by the opportunity to collaborate across functions and execute with excellence for our rapidly growing brand.As an individual contributor, you will play a key role in creating accurate and actionable demand forecasts, analyzing trends, and aligning cross-functional inputs to support business growth. You’ll partner closely with teams in Merchandising, Commercial, Finance, Marketing, and Supply to integrate customer insights, product strategies, market trends, and operational priorities into a comprehensive demand plan.This opportunity is perfect for someone who thrives in a collaborative, entrepreneurial setting and enjoys leveraging data to optimize inventory, enhance the customer experience, and contribute to the success of a fast-scaling business. Join us to make a direct impact on Mejuri’s journey as a leader in modern retail.What You'll Do * Develop and Maintain Demand Plans: Create and continuously refine weekly and monthly demand forecasts over a 12–18 month horizon by channel and product category in Blueridge. Leverage statistical models and incorporate business inputs to ensure forecasts align with strategic objectives and inventory goals. * Drive Collaboration for Forecast Accuracy: Partner with Merchandising, Commercial, Marketing, Finance, and Supply Planning teams to integrate product strategies, promotional plans, inventory objectives, and market trends into accurate and actionable demand plans. * Lead the S&OP Process: Facilitate demand review meetings as part of the S&OP/OTB process, synthesizing inputs across functions into a unified and actionable plan. Evaluate assumptions, identify risks and opportunities, and drive consensus to ensure alignment with business priorities. * Analyze and Improve Forecast Accuracy: Monitor and report on forecast accuracy metrics. Identify root causes of forecast discrepancies, propose corrective actions, and implement improvements to enhance the reliability of demand planning outputs. * Optimize Inventory and Service Levels: Collaborate with Supply Planning to translate demand forecasts into actionable inventory plans. Influence decisions on safety stock levels, and proactively address risks related to overstock, stockouts, and slow-moving inventory. * Enhance Forecasting Tools and Processes: Maximize the capabilities of Blueridge and other planning tools. Document key drivers and assumptions, ensuring the forecasting process adheres to best practices while meeting the unique needs of Mejuri’s business model. * Support Strategic Initiatives: Collaborate with stakeholders on assortment planning, financial planning, and marketing strategies. Provide data-driven insights and reporting to inform decision-making and achieve business objectives. * KPI Monitoring and Reporting: Generate and distribute weekly and monthly reports on critical metrics such as forecast accuracy, inventory performance, and demand variability. Provide actionable insights to stakeholders for ongoing optimization. * Champion Continuous Improvement: Continuously evaluate demand planning processes to identify inefficiencies and implement enhancements that improve accuracy, scalability, and cross-functional collaboration.      What You'll Bring To The Team * 6+ years of experience in demand planning, merchandising planing, or retail analytics within fast-paced retail or e-commerce environments. * Proven ability to develop accurate forecasts and improve demand planning processes to drive inventory optimization and sales growth. * Strong analytical skills with advanced proficiency in Excel, Blueridge, and business intelligence tools for data synthesis and actionable insights. * Demonstrated expertise in forecasting models, statistical techniques, and inventory management strategies, including sell-through optimization. * Effective cross-functional collaborator with a track record of aligning with Merchandising,Commercial, Marketing, Finance, and Supply Chain teams. * Strategic thinker who identifies opportunities, builds data-driven business cases, and influences stakeholders to drive execution. * Exceptional communication skills with the ability to present complex data clearly and persuasively to diverse audiences. * Strong organizational and time-management skills with the ability to prioritize in high-growth, dynamic environments. * Detail-oriented, adaptable, and committed to continuous improvement and operational excellence. * Enthusiasm for Mejuri’s mission, with experience in retail, fashion, or jewelry considered a strong asset.      Benefits at Mejuri: * A minimum of three weeks vacation, plus personal days and three religious observance days. * A hybrid work model for all corporate roles. * ‘Mejuri Passport’ which allows employees who meet specific criteria to work in other locations for one month per year. * Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees. We also offer bereavement leave, including miscarriage and stillbirth support. * Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees. * Semi-annual performance reviews. * A generous product discount!      Please note that these benefits apply to full-time employees.Location [Toronto, Ontario] - Bloor St WestAt Mejuri we embrace a hybrid working environment and support our corporate employees to be successful whether they are at home or in the office. The primary purpose of our offices is to drive collaboration and deepen relationships with one another. This position requires in office work 3 days a week and remote work 2 days a weekApplication deadlineWe encourage applicants to submit their application before the posting deadline although the role may continue to remain up until the Vacancy is filled. The Deadline to formally apply is January 6th 2025, 12:00AM ESTAlong with our central mission and vision, we have guiding values that set the tone for where we’re heading and how we work together. These values are behaviors that form our shared beliefs and approach to how we wish to work together at Mejuri, regardless of role, level, and work location. Our 8 core values help drive our decision making when we are cross collaborating, redefining luxury, and creating a sense of commitment and inclusion to help shape our company culture.Our values are:FIND A WAY | We break down problems into manageable steps, explore creative solutions daily, learn from failure, and adapt quicklyRAISE THE BAR | We share constructive feedback openly, continuously improve personal and team performance, collaborate and challenge for better outcomesCUSTOMER OBSESSED | We actively listen to customer feedback, make decisions that impact customers positively, continuously refine product, service, or customer interactionsEMPOWERED OWNERS | We proactively address cross team challenges, willingly tackle any task big or small, take initiative, and lead by exampleJUST DO IT | We make informed decision quickly, encourage experimentation and learning, encourage thoughtful risk taking, embrace change, and stay adaptableHUMILITY | We acknowledge team contributions before self, acknowledge and learn from mistakes, maintain an open and receptive mindset, and promote a respectful work environmentCURIOSITY | We seek out new challenges daily, ask questions to understand deeply, reimagine and innovate to drive progressDRIVE RESULTS | set clear goals and prioritize tasks, focus on high impact activities daily, monitor progress through clear metrics, stay persistent and solution orientatedAccommodation / Accessibility:Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

Demand Planning Manager - Mejuri

Demand Planning Manager

You have retail or customer service leadership experience, strong communication skills, a data-driven mindset, and thrive in fast-paced environments with a focus on service excellence and networking.

You will drive sales performance, coach staff, enhance customer experiences, manage inventory, and support store operations while fostering a positive team environment and community engagement.

Customer Relations

Calgary

Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly. As part of Noura's original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany. We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team. The Role: It has never been a more exciting time to join the retail leadership team here at Mejuri! Our global retail team is growing more than ever, with stores opening across Canada, the US, and UK. By the end of year, we will have 30 stores in our scaling retail network. As our newest Assistant Store Manager, you are a charismatic leader with exceptional service and sales acumen. Reporting into the Store Manager you will be responsible for supporting all aspects of the store including operations, driving customer service excellence, increasing profitability and fostering an environment of motivation and engagement to enable the store team to achieve company goals and objectives. You are a dynamic individual with an entrepreneurial mindset, exceptional customer service skills and a passion for leading and coaching teams. In supporting the Store Manager, you are second in command and have a tremendous impact on driving growth and achieving the KPI's, providing the best in class customer service experience for our clients, supporting talent acquisition & development activities, visual merchandising, and operations, while demonstrating the Mejuri core values. You will play an important part in developing a retail environment that is deeply focused around our clients and set the foundation for our sales culture. You are obsessed with every detail when it comes to the customer journey and excel in data-driven decision making. Sales: * Support the development of store business strategies, as defined by the Store and District Manager * Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team * Drive business through clienteling, sourcing new customers, and fostering ongoing productive relationships with customers * Review weekly and monthly sales and product performance data taking action to improve sales performance * Establish and implement changes to improve product performance where possible * Improve sales performance of the team through feedback, coaching and training * Review space productivity data and take action to maximize productivity and sales performance * Gather insights from customers, communicating them to HQ * Support in store marketing and promotional initiatives at a high standard and communicate cross functionally * Support local and community events and lead the event submission process at the store, aiming for 2 events at a minimum per fiscal quarter. Follow the Events Playbook submission process and own the post-mortem reporting. * Improve the quality of the in-store customer experience by communicating and training staff on Mejuri's Steps of Selling, fostering relationships through the Mejuri Brand story. * Provide in-store coaching to staff, working alongside them to demonstrate best practices in hosting, customer service and product knowledge. * Champion an OMNI business mentality, continuously seeking opportunities to remove barriers to purchase and friction points for customers. * Be the voice of the customer, ensuring insights and opportunities to improve brand, product and services are communicated back to Mejuri HQ as needed. * Promptly respond to and escalate any customer complaints. Leadership: * Assist the Store Manager in coaching and developing a service-minded and high performing team * Assist in the hiring process for key team members in your store. * Build and promote strong collaborative relationships in your market and HQ * Create and participate in new hire onboarding and training activities for team members, ensuring a high standard for delivery * Foster a performance culture of ownership, continuous improvement and goal achievement * Clearly communicate expected standards and demonstrate desired behaviours. Lead by example! * Assist Store Manager in monitoring Employee Relations related matters, fostering a positive work environment * Manage employee turnover by contributing to a positive, harmonious and stimulating work environment that builds engagement * Embed the Mejuri values into the team's daily activities * Continuously network and build a candidate pipeline for current and future openings * Monitor team compliance with Mejuri policies and procedures Operations: * Supporting maintenance of visual and operational standards with the leadership team * Assist with the store schedule and apply the practices of labour optimization when scheduling to support great customer experience * Work with the store team to identify any opportunities to improve the daily operations of the store (ie systems, processes). Communicate with HQ where appropriate * Manage all office and cleaning supply inventory, placing orders as needed via our supply vendor. * Manage team to prepare for and conduct stock-takes in a timely and effective manner * Report any issues within the store to the Head Office including maintenance, cleaning and safety issues. * Manage security of store, products and team, raising any issues with Head Office What you'll bring to the team: * Experience as a leader in retail, sales or customer service * Understanding of local market challenges and requirements relevant to new store openings * A desire to deliver exceptional customer service * Demonstrated understanding of service excellence in a consumer environment * Excellent communication skills * Data-driven decision making * Tactical thinking * You stay current and are on top of trends in retail, you're well connected, and you know how to navigate and grow your network to get the introductions you need * The desire to work in a fast paced, entrepreneurial environment –you understand the importance of experimentation and iteration * Bonus: you've worked at a start-up or fast growing company Benefits at Mejuri: * A minimum of two weeks vacation, plus personal days and three religious observance days (for full-time employees) * Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees. We also offer bereavement leave, including miscarriage and stillbirth support. * Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees. * Semi-annual performance reviews. * Internal coaching department and learning and development to support career growth and plans for everyone. * A generous product discount! Along with our central mission and vision, we have guiding values that set the tone for where we're heading and how we work together. These values are behaviors that form our shared beliefs and approach to how we wish to work together at Mejuri, regardless of role, level, and work location. Our 8 core values help drive our decision making when we are cross collaborating, redefining luxury, and creating a sense of commitment and inclusion to help shape our company culture. Our values are: FIND A WAY | We break down problems into manageable steps, explore creative solutions daily, learn from failure, and adapt quickly RAISE THE BAR | We share constructive feedback openly, continuously improve personal and team performance, collaborate and challenge for better outcomes CUSTOMER OBSESSED | We actively listen to customer feedback, make decisions that impact customers positively, continuously refine product, service, or customer interactions EMPOWERED OWNERS | We proactively address cross team challenges, willingly tackle any task big or small, take initiative, and lead by example JUST DO IT | We make informed decision quickly, encourage experimentation and learning, encourage thoughtful risk taking, embrace change, and stay adaptable HUMILITY | We acknowledge team contributions before self, acknowledge and learn from mistakes, maintain an open and receptive mindset, and promote a respectful work environment CURIOSITY | We seek out new challenges daily, ask questions to understand deeply, reimagine and innovate to drive progress DRIVE RESULTS | set clear goals and prioritize tasks, focus on high impact activities daily, monitor progress through clear metrics, stay persistent and solution orientated Accommodation / Accessibility: Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual's race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly.As part of Noura's original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany.We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team.The Role:It has never been a more exciting time to join the retail leadership team here at Mejuri! Our global retail team is growing more than ever, with stores opening across Canada, the US, and UK. By the end of year, we will have 30 stores in our scaling retail network.As our newest Assistant Store Manager, you are a charismatic leader with exceptional service and sales acumen. Reporting into the Store Manager you will be responsible for supporting all aspects of the store including operations, driving customer service excellence, increasing profitability and fostering an environment of motivation and engagement to enable the store team to achieve company goals and objectives.You are a dynamic individual with an entrepreneurial mindset, exceptional customer service skills and a passion for leading and coaching teams. In supporting the Store Manager, you are second in command and have a tremendous impact on driving growth and achieving the KPI's, providing the best in class customer service experience for our clients, supporting talent acquisition & development activities, visual merchandising, and operations, while demonstrating the Mejuri core values. You will play an important part in developing a retail environment that is deeply focused around our clients and set the foundation for our sales culture. You are obsessed with every detail when it comes to the customer journey and excel in data-driven decision making.Sales: * Support the development of store business strategies, as defined by the Store and District Manager * Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team * Drive business through clienteling, sourcing new customers, and fostering ongoing productive relationships with customers * Review weekly and monthly sales and product performance data taking action to improve sales performance * Establish and implement changes to improve product performance where possible * Improve sales performance of the team through feedback, coaching and training * Review space productivity data and take action to maximize productivity and sales performance * Gather insights from customers, communicating them to HQ * Support in store marketing and promotional initiatives at a high standard and communicate cross functionally * Support local and community events and lead the event submission process at the store, aiming for 2 events at a minimum per fiscal quarter. Follow the Events Playbook submission process and own the post-mortem reporting. * Improve the quality of the in-store customer experience by communicating and training staff on Mejuri's Steps of Selling, fostering relationships through the Mejuri Brand story. * Provide in-store coaching to staff, working alongside them to demonstrate best practices in hosting, customer service and product knowledge. * Champion an OMNI business mentality, continuously seeking opportunities to remove barriers to purchase and friction points for customers. * Be the voice of the customer, ensuring insights and opportunities to improve brand, product and services are communicated back to Mejuri HQ as needed. * Promptly respond to and escalate any customer complaints.      Leadership: * Assist the Store Manager in coaching and developing a service-minded and high performing team * Assist in the hiring process for key team members in your store. * Build and promote strong collaborative relationships in your market and HQ * Create and participate in new hire onboarding and training activities for team members, ensuring a high standard for delivery * Foster a performance culture of ownership, continuous improvement and goal achievement * Clearly communicate expected standards and demonstrate desired behaviours. Lead by example! * Assist Store Manager in monitoring Employee Relations related matters, fostering a positive work environment * Manage employee turnover by contributing to a positive, harmonious and stimulating work environment that builds engagement * Embed the Mejuri values into the team's daily activities * Continuously network and build a candidate pipeline for current and future openings * Monitor team compliance with Mejuri policies and procedures      Operations: * Supporting maintenance of visual and operational standards with the leadership team * Assist with the store schedule and apply the practices of labour optimization when scheduling to support great customer experience * Work with the store team to identify any opportunities to improve the daily operations of the store (ie systems, processes). Communicate with HQ where appropriate * Manage all office and cleaning supply inventory, placing orders as needed via our supply vendor. * Manage team to prepare for and conduct stock-takes in a timely and effective manner * Report any issues within the store to the Head Office including maintenance, cleaning and safety issues. * Manage security of store, products and team, raising any issues with Head Office      What you'll bring to the team: * Experience as a leader in retail, sales or customer service * Understanding of local market challenges and requirements relevant to new store openings * A desire to deliver exceptional customer service * Demonstrated understanding of service excellence in a consumer environment * Excellent communication skills * Data-driven decision making * Tactical thinking * You stay current and are on top of trends in retail, you're well connected, and you know how to navigate and grow your network to get the introductions you need * The desire to work in a fast paced, entrepreneurial environment –you understand the importance of experimentation and iteration * Bonus: you've worked at a start-up or fast growing company      Benefits at Mejuri: * A minimum of two weeks vacation, plus personal days and three religious observance days (for full-time employees) * Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees. We also offer bereavement leave, including miscarriage and stillbirth support. * Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees. * Semi-annual performance reviews. * Internal coaching department and learning and development to support career growth and plans for everyone. * A generous product discount!      Along with our central mission and vision, we have guiding values that set the tone for where we're heading and how we work together. These values are behaviors that form our shared beliefs and approach to how we wish to work together at Mejuri, regardless of role, level, and work location. Our 8 core values help drive our decision making when we are cross collaborating, redefining luxury, and creating a sense of commitment and inclusion to help shape our company culture.Our values are:FIND A WAY | We break down problems into manageable steps, explore creative solutions daily, learn from failure, and adapt quicklyRAISE THE BAR | We share constructive feedback openly, continuously improve personal and team performance, collaborate and challenge for better outcomesCUSTOMER OBSESSED | We actively listen to customer feedback, make decisions that impact customers positively, continuously refine product, service, or customer interactionsEMPOWERED OWNERS | We proactively address cross team challenges, willingly tackle any task big or small, take initiative, and lead by exampleJUST DO IT | We make informed decision quickly, encourage experimentation and learning, encourage thoughtful risk taking, embrace change, and stay adaptableHUMILITY | We acknowledge team contributions before self, acknowledge and learn from mistakes, maintain an open and receptive mindset, and promote a respectful work environmentCURIOSITY | We seek out new challenges daily, ask questions to understand deeply, reimagine and innovate to drive progressDRIVE RESULTS | set clear goals and prioritize tasks, focus on high impact activities daily, monitor progress through clear metrics, stay persistent and solution orientatedAccommodation / Accessibility:Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual's race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

Assistant Store Manager - Mejuri

Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly.&lt;br&gt;&lt;br&gt;As part of Noura's original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany.&lt;br&gt;&lt;br&gt;We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team.&lt;br&gt;&lt;br&gt;&lt;strong&gt;The Role:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;It has never been a more exciting time to join the retail leadership team here at Mejuri! Our global retail team is growing more than ever, with stores opening across Canada, the US, and UK. By the end of year, we will have 30 stores in our scaling retail network.&lt;br&gt;&lt;br&gt;As our newest Assistant Store Manager, you are a charismatic leader with exceptional service and sales acumen. Reporting into the Store Manager you will be responsible for supporting all aspects of the store including operations, driving customer service excellence, increasing profitability and fostering an environment of motivation and engagement to enable the store team to achieve company goals and objectives.&lt;br&gt;&lt;br&gt;You are a dynamic individual with an entrepreneurial mindset, exceptional customer service skills and a passion for leading and coaching teams. In supporting the Store Manager, you are second in command and have a tremendous impact on driving growth and achieving the KPI's, providing the best in class customer service experience for our clients, supporting talent acquisition &amp;amp; development activities, visual merchandising, and operations, while demonstrating the Mejuri core values. You will play an important part in developing a retail environment that is deeply focused around our clients and set the foundation for our sales culture. You are obsessed with every detail when it comes to the customer journey and excel in data-driven decision making.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Sales:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Support the development of store business strategies, as defined by the Store and District Manager&lt;/li&gt;&lt;li&gt;Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team&lt;/li&gt;&lt;li&gt;Drive business through clienteling, sourcing new customers, and fostering ongoing productive relationships with customers&lt;/li&gt;&lt;li&gt;Review weekly and monthly sales and product performance data taking action to improve sales performance&lt;/li&gt;&lt;li&gt;Establish and implement changes to improve product performance where possible&lt;/li&gt;&lt;li&gt;Improve sales performance of the team through feedback, coaching and training&lt;/li&gt;&lt;li&gt;Review space productivity data and take action to maximize productivity and sales performance&lt;/li&gt;&lt;li&gt;Gather insights from customers, communicating them to HQ&lt;/li&gt;&lt;li&gt;Support in store marketing and promotional initiatives at a high standard and communicate cross functionally&lt;/li&gt;&lt;li&gt;Support local and community events and lead the event submission process at the store, aiming for 2 events at a minimum per fiscal quarter. Follow the Events Playbook submission process and own the post-mortem reporting. &lt;/li&gt;&lt;li&gt;Improve the quality of the in-store customer experience by communicating and training staff on Mejuri's Steps of Selling, fostering relationships through the Mejuri Brand story.&lt;/li&gt;&lt;li&gt;Provide in-store coaching to staff, working alongside them to demonstrate best practices in hosting, customer service and product knowledge.&lt;/li&gt;&lt;li&gt;Champion an OMNI business mentality, continuously seeking opportunities to remove barriers to purchase and friction points for customers. &lt;/li&gt;&lt;li&gt;Be the voice of the customer, ensuring insights and opportunities to improve brand, product and services are communicated back to Mejuri HQ as needed.&lt;/li&gt;&lt;li&gt;Promptly respond to and escalate any customer complaints.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Leadership:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Assist the Store Manager in coaching and developing a service-minded and high performing team&lt;/li&gt;&lt;li&gt;Assist in the hiring process for key team members in your store.&lt;/li&gt;&lt;li&gt;Build and promote strong collaborative relationships in your market and HQ&lt;/li&gt;&lt;li&gt;Create and participate in new hire onboarding and training activities for team members, ensuring a high standard for delivery&lt;/li&gt;&lt;li&gt;Foster a performance culture of ownership, continuous improvement and goal achievement&lt;/li&gt;&lt;li&gt;Clearly communicate expected standards and demonstrate desired behaviours. Lead by example!&lt;/li&gt;&lt;li&gt;Assist Store Manager in monitoring Employee Relations related matters, fostering a positive work environment&lt;/li&gt;&lt;li&gt;Manage employee turnover by contributing to a positive, harmonious and stimulating work environment that builds engagement &lt;/li&gt;&lt;li&gt;Embed the Mejuri values into the team's daily activities&lt;/li&gt;&lt;li&gt;Continuously network and build a candidate pipeline for current and future openings&lt;/li&gt;&lt;li&gt;Monitor team compliance with Mejuri policies and procedures&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Operations:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Supporting maintenance of visual and operational standards with the leadership team&lt;/li&gt;&lt;li&gt;Assist with the store schedule and apply the practices of labour optimization when scheduling to support great customer experience&lt;/li&gt;&lt;li&gt;Work with the store team to identify any opportunities to improve the daily operations of the store (ie systems, processes). Communicate with HQ where appropriate&lt;/li&gt;&lt;li&gt;Manage all office and cleaning supply inventory, placing orders as needed via our supply vendor. &lt;/li&gt;&lt;li&gt;Manage team to prepare for and conduct stock-takes in a timely and effective manner &lt;/li&gt;&lt;li&gt;Report any issues within the store to the Head Office including maintenance, cleaning and safety issues. &lt;/li&gt;&lt;li&gt;Manage security of store, products and team, raising any issues with Head Office&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;What you'll bring to the team:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Experience as a leader in retail, sales or customer service&lt;/li&gt;&lt;li&gt;Understanding of local market challenges and requirements relevant to new store openings&lt;/li&gt;&lt;li&gt;A desire to deliver exceptional customer service&lt;/li&gt;&lt;li&gt;Demonstrated understanding of service excellence in a consumer environment&lt;/li&gt;&lt;li&gt;Excellent communication skills&lt;/li&gt;&lt;li&gt;Data-driven decision making&lt;/li&gt;&lt;li&gt;Tactical thinking&lt;/li&gt;&lt;li&gt;You stay current and are on top of trends in retail, you're well connected, and you know how to navigate and grow your network to get the introductions you need&lt;/li&gt;&lt;li&gt;The desire to work in a fast paced, entrepreneurial environment –you understand the importance of experimentation and iteration&lt;/li&gt;&lt;li&gt;Bonus: you've worked at a start-up or fast growing company&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Benefits at Mejuri:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;A minimum of two weeks vacation, plus personal days and three religious observance days (for full-time employees)&lt;/li&gt;&lt;li&gt;Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees. We also offer bereavement leave, including miscarriage and stillbirth support.&lt;/li&gt;&lt;li&gt;Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees.&lt;/li&gt;&lt;li&gt;Semi-annual performance reviews.&lt;/li&gt;&lt;li&gt;Internal coaching department and learning and development to support career growth and plans for everyone.&lt;/li&gt;&lt;li&gt;A generous product discount!&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Along with our central mission and vision, we have guiding values that set the tone for where we're heading and how we work together. These values are behaviors that form our shared beliefs and approach to how we wish to work together at Mejuri, regardless of role, level, and work location. Our 8 core values help drive our decision making when we are cross collaborating, redefining luxury, and creating a sense of commitment and inclusion to help shape our company culture.&lt;br&gt;&lt;br&gt;Our values are:&lt;br&gt;&lt;br&gt;&lt;strong&gt;FIND A WAY&lt;/strong&gt; | We break down problems into manageable steps, explore creative solutions daily, learn from failure, and adapt quickly&lt;br&gt;&lt;br&gt;&lt;strong&gt;RAISE THE BAR &lt;/strong&gt;| We share constructive feedback openly, continuously improve personal and team performance, collaborate and challenge for better outcomes&lt;br&gt;&lt;br&gt;&lt;strong&gt;CUSTOMER OBSESSED&lt;/strong&gt; | We actively listen to customer feedback, make decisions that impact customers positively, continuously refine product, service, or customer interactions&lt;br&gt;&lt;br&gt;&lt;strong&gt;EMPOWERED OWNERS |&lt;/strong&gt; We proactively address cross team challenges, willingly tackle any task big or small, take initiative, and lead by example&lt;br&gt;&lt;br&gt;&lt;strong&gt;JUST DO IT&lt;/strong&gt; | We make informed decision quickly, encourage experimentation and learning, encourage thoughtful risk taking, embrace change, and stay adaptable&lt;br&gt;&lt;br&gt;&lt;strong&gt;HUMILITY&lt;/strong&gt; | We acknowledge team contributions before self, acknowledge and learn from mistakes, maintain an open and receptive mindset, and promote a respectful work environment&lt;br&gt;&lt;br&gt;&lt;strong&gt;CURIOSITY &lt;/strong&gt;| We seek out new challenges daily, ask questions to understand deeply, reimagine and innovate to drive progress&lt;br&gt;&lt;br&gt;&lt;strong&gt;DRIVE RESULTS&lt;/strong&gt; | set clear goals and prioritize tasks, focus on high impact activities daily, monitor progress through clear metrics, stay persistent and solution orientated&lt;br&gt;&lt;br&gt;&lt;strong&gt;Accommodation / Accessibility:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual's race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.&lt;br&gt;&lt;br&gt;Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.&lt;br&gt;&lt;br&gt;

Assistant Store Manager

You must work weekends, excel in clienteling, think innovatively, pay attention to trends, be detail-oriented, self-motivated, goal-driven, and thrive under pressure with strong problem-solving skills.

You will drive sales, connect with customers, ensure exceptional service, manage transactions, maintain store organization, support inventory counts, and contribute to visual displays and operations.

Sales & Business Development

London

<div>
 <div>
 <div>
 Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly.
 </div>
 <div></div>
 <div>
 As part of Noura's original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany.
 </div>
 <div></div>
 <div>
 We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team.
 </div>
 </div>
 <div>
 The Role:
 </div>
 <div>
 It has never been a more exciting time to join the retail leadership team here at Mejuri! Our global retail team is growing more than ever, with stores opening across Canada, the US, and UK. By the end of year, we will have 30 stores in our scaling retail network The Stylist role is one of the most important roles here at Mejuri as you are the first point of contact for our customers. You take pride in being the first point of introduction to customers entering our Mejuri stores prioritizing customer service excellence, and are dedicated to telling the Mejuri brand story and creating incredible experiences while interacting with the Mejuri brand in store. You are bright, energetic and customer-focused and create a warm and welcoming environment in our stores. You curate and style our products for customers, leveraging product knowledge and delight to our customers' lives. You engage and connect with our customers on the floor, and are role models of Mejuri's brand principles and values both with your team and with every customer you meet.
 </div>
 <div></div>
 <div>
 Sales:
 </div>
 <div>
 <ul>
 <li>Interact with customers and drive the business through delivering sales, and outstanding clienteling.</li>
 <li>Take ownership of sales results; focusing on KPI's such as Average Order Value, Conversion %, and revenue to target.</li>
 <li>Connect with our customers and genuinely listen to help find the best items for them.</li>
 <li>Support a memorable and customized customer service experience that focuses on building relationships through the connection and relation of the Mejuri Principles.</li>
 <li>Assist in efficiently checking out customers accurately and promptly.</li>
 <li>Help make informed suggestions that affect the service, and productivity of the selling floor.</li>
 <li>Lead a memorable and exceptional customer service experience that focuses on building relationships through the Mejuri brand story.</li>
 <li>Stay informed and knowledgeable of all Mejuri products and latest launches, keeping the team informed as well.</li>
 <li>Execute tasks and assist in keeping the store clean and organized.</li>
 <li>Ensure all customers are presented with their products and thanked as the final step of the customer journey.</li>
 </ul>
 Operations:
 <ul>
 <li>Work with the store team to identify any opportunities to improve the daily operations of the store (ie systems, processes) - communicate with HQ where appropriate.</li>
 <li>Minimize and mitigate shrink by using loss-prevention techniques.</li>
 <li>Support all transaction types within our OMNI business including purchases, returns, exchanges, phone sales, BOPIS and BORIS transactions ensuring we exceed expectations with each interaction.</li>
 <li>Support monthly inventory counts including preparation, execution, and verification.</li>
 <li>Support with the day-to-day maintenance of visual displays and product.</li>
 <li>Report any damaged display product or tools.</li>
 <li>Provide feedback relating to gaps and opportunities.</li>
 </ul>
 Key Performance Indicators:
 <ul>
 <li>SPH</li>
 <li>AOV</li>
 <li>Conversion</li>
 </ul>
 What you'll bring to the team:
 <ul>
 <li>Must be able to work weekends and outside of work hours as needed (including retail focused holidays (ie. Black Friday).</li>
 <li>Experience with clienteling or building and maintaining strong relationships with customers.</li>
 <li>Innovative thinker with a passion for styling and catering to customers on a personal level.</li>
 <li>Ability to pay attention to customer feedback, trends and shares insights with management</li>
 <li>Great attention to detail, and highly organized.</li>
 <li>Strong sense of initiative, self-motivated and goal-oriented.</li>
 <li>Ability to work on the sales floor for extended periods of time.</li>
 <li>Ability to work well under pressure and deadlines with excellent problem solving skills.</li>
 </ul>
 <div>
 Benefits at Mejuri:
 </div>
 <ul>
 <li>A minimum of two weeks vacation, plus personal days and three religious observance days (for full-time employees)</li>
 <li>Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees. We also offer bereavement leave, including miscarriage and stillbirth support.</li>
 <li>Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees.</li>
 <li>Semi-annual performance reviews.</li>
 <li>Internal coaching department and learning and development to support career growth and plans for everyone.</li>
 <li>A generous product discount!</li>
 </ul>
 #LI-Onsite
 </div>
 <div>
 Along with our central mission and vision, we have guiding values that set the tone for where we're heading and how we work together. These values are behaviors that form our shared beliefs and approach to how we wish to work together at Mejuri, regardless of role, level, and work location. Our 8 core values help drive our decision making when we are cross collaborating, redefining luxury, and creating a sense of commitment and inclusion to help shape our company culture.
 Our values are:
 FIND A WAY | We break down problems into manageable steps, explore creative solutions daily, learn from failure, and adapt quickly
 RAISE THE BAR | We share constructive feedback openly, continuously improve personal and team performance, collaborate and challenge for better outcomes 
 CUSTOMER OBSESSED | We actively listen to customer feedback, make decisions that impact customers positively, continuously refine product, service, or customer interactions
 EMPOWERED OWNERS | We proactively address cross team challenges, willingly tackle any task big or small, take initiative, and lead by example
 JUST DO IT | We make informed decision quickly, encourage experimentation and learning, encourage thoughtful risk taking, embrace change, and stay adaptable
 HUMILITY | We acknowledge team contributions before self, acknowledge and learn from mistakes, maintain an open and receptive mindset, and promote a respectful work environment
 CURIOSITY | We seek out new challenges daily, ask questions to understand deeply, reimagine and innovate to drive progress
 DRIVE RESULTS | set clear goals and prioritize tasks, focus on high impact activities daily, monitor progress through clear metrics, stay persistent and solution orientated
 <div>
 Accommodation / Accessibility:
 </div>
 <div>
 Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual's race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.
 </div>
 <div></div>
 <div>
 Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.
 </div>
 </div>
</div>
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   Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly.
  
  
  
   As part of Noura's original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany.
  
  
  
   We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team.
  
 
 
   The Role:
 
 
  It has never been a more exciting time to join the retail leadership team here at Mejuri! Our global retail team is growing more than ever, with stores opening across Canada, the US, and UK. By the end of year, we will have 30 stores in our scaling retail network The Stylist role is one of the most important roles here at Mejuri as you are the first point of contact for our customers. You take pride in being the first point of introduction to customers entering our Mejuri stores prioritizing customer service excellence, and are dedicated to telling the Mejuri brand story and creating incredible experiences while interacting with the Mejuri brand in store. You are bright, energetic and customer-focused and create a warm and welcoming environment in our stores.   You curate and style our products for customers, leveraging product knowledge and delight to our customers' lives. You engage and connect with our customers on the floor, and are role models of Mejuri's brand principles and values both with your team and with every customer you meet.
 
 
 
  Sales:
 
 
  
   Interact with customers and drive the business through delivering sales, and outstanding clienteling.
   Take ownership of sales results; focusing on KPI's such as Average Order Value, Conversion %, and revenue to target.
   Connect with our customers and genuinely listen to help find the best items for them.
   Support a memorable and customized customer service experience that focuses on building relationships through the connection and relation of the Mejuri Principles.
   Assist in efficiently checking out customers accurately and promptly.
   Help make informed suggestions that affect the service, and productivity of the selling floor.
   Lead a memorable and exceptional customer service experience that focuses on building relationships through the Mejuri brand story.
   Stay informed and knowledgeable of all Mejuri products and latest launches, keeping the team informed as well.
   Execute tasks and assist in keeping the store clean and organized.
   Ensure all customers are presented with their products and thanked as the final step of the customer journey.
  
  Operations:
  
   Work with the store team to identify any opportunities to improve the daily operations of the store (ie systems, processes) - communicate with HQ where appropriate.
   Minimize and mitigate shrink by using loss-prevention techniques.
   Support all transaction types within our OMNI business including purchases, returns, exchanges, phone sales, BOPIS and BORIS transactions ensuring we exceed expectations with each interaction.
   Support monthly inventory counts including preparation, execution, and verification.
   Support with the day-to-day maintenance of visual displays and product.
   Report any damaged display product or tools.
   Provide feedback relating to gaps and opportunities.
  
  Key Performance Indicators:
  
   SPH
   AOV
   Conversion
  
  What you'll bring to the team:
  
   Must be able to work weekends and outside of work hours as needed (including retail focused holidays (ie. Black Friday).
   Experience with clienteling or building and maintaining strong relationships with customers.
   Innovative thinker with a passion for styling and catering to customers on a personal level.
   Ability to pay attention to customer feedback, trends and shares insights with management
   Great attention to detail, and highly organized.
   Strong sense of initiative, self-motivated and goal-oriented.
   Ability to work on the sales floor for extended periods of time.
   Ability to work well under pressure and deadlines with excellent problem solving skills.
  
  
   Benefits at Mejuri:
  
  
   A minimum of two weeks vacation, plus personal days and three religious observance days (for full-time employees)
   Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees. We also offer bereavement leave, including miscarriage and stillbirth support.
   Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees.
   Semi-annual performance reviews.
   Internal coaching department and learning and development to support career growth and plans for everyone.
   A generous product discount!
  
  #LI-Onsite
 
 
  Along with our central mission and vision, we have guiding values that set the tone for where we're heading and how we work together. These values are behaviors that form our shared beliefs and approach to how we wish to work together at Mejuri, regardless of role, level, and work location. Our 8 core values help drive our decision making when we are cross collaborating, redefining luxury, and creating a sense of commitment and inclusion to help shape our company culture.
  Our values are:
   FIND A WAY | We break down problems into manageable steps, explore creative solutions daily, learn from failure, and adapt quickly
  RAISE THE BAR | We share constructive feedback openly, continuously improve personal and team performance, collaborate and challenge for better outcomes
   CUSTOMER OBSESSED | We actively listen to customer feedback, make decisions that impact customers positively, continuously refine product, service, or customer interactions
   EMPOWERED OWNERS | We proactively address cross team challenges, willingly tackle any task big or small, take initiative, and lead by example
   JUST DO IT | We make informed decision quickly, encourage experimentation and learning, encourage thoughtful risk taking, embrace change, and stay adaptable
   HUMILITY | We acknowledge team contributions before self, acknowledge and learn from mistakes, maintain an open and receptive mindset, and promote a respectful work environment
   CURIOSITY | We seek out new challenges daily, ask questions to understand deeply, reimagine and innovate to drive progress
   DRIVE RESULTS | set clear goals and prioritize tasks, focus on high impact activities daily, monitor progress through clear metrics, stay persistent and solution orientated
  
    Accommodation / Accessibility:
  
  
   Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual's race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.
  
  
  
   Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.
  
 



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