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Assistant Store Manager

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Mind

Dec 12

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • London

AI generated summary

  • You should be passionate about retail, able to lead and motivate others, prioritize workloads, focus on customers, and embody our values. No management experience required—just a strong desire to learn.
  • You will support the Shop Manager in achieving sales goals, maintain shop standards, ensure excellent customer service, and oversee operations in the Manager's absence while fostering community engagement.

Requirements

  • is passionate about retail
  • has the ability to lead and motivate others
  • can plan and prioritise their own workload and the workload of the team
  • has a strong customer focus
  • can demonstrate our values and behaviours, which are at the core of all we do
  • If you haven't got management or supervisor level experience, don't worry! We're just as interested in people who want a career in retail, are prepared to work hard and are eager to learn.

Responsibilities

  • As an Assistant Shop Manager in Mind Retail, you'll work alongside the Shop Manager and the wider shop team, inclusive of volunteers, to deliver sales and profit targets for your shop, where every item sold fights for mental health.
  • You'll also work with the team to produce excellent shop standards and deliver outstanding customer service - creating a hub for the local community.
  • Our Assistant Managers also take full responsibility whilst the Shop Manager is away for the day-to-day running and overall performance of the shop.
  • As Assistant Shop Manager, you'll be invested in to grow.
  • You'll be able to make a real difference and will play an important role in the fight for mental health, helping us to respond to the mental health emergency.

FAQs

What is the role of an Assistant Store Manager at Mind Retail?

The Assistant Store Manager works alongside the Shop Manager and the team to achieve sales and profit targets, maintain high shop standards, deliver exceptional customer service, and take responsibility for the shop's operations in the Manager's absence.

Is management experience required for this role?

No, management experience is not required. We are interested in candidates who are eager to learn and are prepared to work hard, even those without previous management or supervisory experience.

What kind of training and development opportunities are available?

There are development workshops and courses aimed at personal and professional growth, along with comprehensive induction programmes tailored to the role.

What benefits do Assistant Store Managers receive?

Benefits include competitive pay, 25 days of paid holiday, staff discounts, access to employee discounts, a pension scheme, life assurance, and various work-life balance initiatives.

What values should candidates demonstrate?

Candidates should demonstrate a passion for retail, leadership skills, customer focus, the ability to prioritize workloads, and alignment with Mind Retail's core values and behaviors.

Are there any specific recruitment policies to be aware of?

Yes, the hiring process includes an enhanced DBS check and reference verification in line with our Safer Recruitment policy to ensure the safety and welfare of our employees and volunteers.

What is Mind Retail’s commitment to equality, diversity, and inclusion?

Mind Retail values diversity and is committed to creating an inclusive working environment where all employees are appreciated for their authentic selves.

Where is Mind Retail located?

Mind Retail operates a network of over 170 shops across England and Wales.

How can I apply for this position?

You can apply by clicking on the Job Description button to find more information and instructions for submission.

Can this job involve remote work?

No, this position requires in-store presence and does not support remote work.

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Mind

We're Mind, the mental health charity. We’re fighting for mental health – for support, for respect, for you.

Non-profit
Industry
501-1000
Employees
1946
Founded Year

Mission & Purpose

We’re Mind, the mental health charity. We believe no one should have to face a mental health problem alone. We’re here for you. Today. Now. We’re on your doorstep, on the end of a phone or online. Whether you’re stressed, depressed or in crisis. We’ll listen, give you support and advice, and fight your corner. And we’ll push for a better deal and respect for everyone experiencing a mental health problem