We’re Mind, the mental health charity.

We believe no one should have to face a mental health problem alone. We’re here for you. Today. Now. We’re on your doorstep, on the end of a phone or online. Whether you’re stressed, depressed or in crisis. 

We’ll listen, give you support and advice, and fight your corner. And we’ll push for a better deal and respect for everyone experiencing a mental health problem

Non-profit

Mind

We're Mind, the mental health charity. We’re fighting for mental health – for support, for respect, for you.

You should be passionate about retail, able to lead and motivate a team, prioritize workloads, have a strong customer focus, and embody our core values and behaviors.

You will support the Shop Manager, lead volunteers, ensure shop performance, maintain standards, and drive positive community change through excellent customer service.

Customer Relations

Hospitality & Retail

<div>
 About the role
 As Sunday Supervisor, you'll support the Shop Manager to maximise profits and raise funds through the sale of preloved items by delivering excellent shop standards and outstanding customer service. These funds are vital in helping to run Mind's vital mental health support services, supporting the 1 in 4 of us that experience a mental health problem in their lifetime.
 You'll also take full responsibility in the Shop Manager's absence for the shop's performance, as well as leading and supporting the dedicated team of shop volunteers. You'll be able to drive positive change and create a real difference within your local community by creating a caring, open and inclusive place for people to work, volunteer and shop.
 We're really passionate about developing our people, so whether that's personal or professional development, we have workshops, development programmes and qualifications to suit everyone.
 We're looking for someone who:
 <ul>
 <li>is passionate about retail</li>
 <li>has the ability to lead and motivate others</li>
 <li>can plan and prioritise their own workload and the workload of the team</li>
 <li>has a strong customer focus</li>
 <li>can demonstrate our values and behaviours, which are at the core of all we do</li>
 </ul>
 If you haven't got management or supervisor level experience, don't worry! We'd love to hear from you if you have a ‘can do' approach, are prepared to work hard and are eager to learn, whilst embracing our values &amp; behaviours.
 We need great people like you to help us in the fight for mental health.
 Will you join us? 
 
 About our benefits
 As Sunday Supervisor, you'll receive:
 <ul>
 <li>Competitive hourly pay, which is in line with the Real Living Wage</li>
 <li>25 days' paid holiday per year (pro-rata for part-time employees)</li>
 <li>Development workshops &amp; courses, to help build your career</li>
 <li>Comprehensive, personalised induction programmes, tailored to your role when you join us</li>
 <li>A huge variety of additional qualifications &amp; development programmes for anyone looking to grow their skills</li>
 <li>A strong commitment to work-life balance</li>
 <li>Family friendly policies &amp; enhanced pay</li>
 <li>A competitive pension scheme &amp; life assurance, available to all our employees</li>
 <li>25% staff discount in all Mind shops</li>
 <li>Access to exclusive discounts at over 160 retailers through our employee savings app</li>
 <li>Employee Assistance Programme</li>
 <li>Cycle to Work Scheme</li>
 <li>Interest free season ticket loan</li>
 </ul> 
 
 About Mind Retail
 Mind Retail are a network of over 170 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve. There's never been a more exciting time to join us. 
 
 Equality, Diversity and Inclusion
 We value the power of diversity. We embrace the different perspectives that each of us bring. We are committed to creating an inclusive working environment where everyone is appreciated for being authentic and bringing their whole selves to work. 
 
 Safer Recruitment at Mind Retail
 We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working with us to share this commitment. In line with our Safer Recruitment policy, the successful candidate will be required to provide references and will be expected to undertake an enhanced DBS check with a check of the Children's Barred List and/or ‘Work with Adults' workforce check based on their role and responsibilities. A DBS check is a process to check someone's criminal record (if they have any). A Barred List is a list of people who are barred from working with children. To enable you to predetermine what might be disclosed in your DBS check, please use this disclosure calculator.
 Mind Retail is an equal opportunities employer, welcoming applicants from all communities. We are committed to the fair treatment of our staff, potential staff and volunteers, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, disability or offending background.
 This job vacancy is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. 
 
 More details
 For more information and a full person specification, please click on the Job Description button below. 
 
 Mind Retail reserve the right to close the vacancy to applications earlier, should we receive a high volume of strong candidates. Therefore we encourage an early application.
</div>


 About the role
 As Sunday Supervisor, you'll support the Shop Manager to maximise profits and raise funds through the sale of preloved items by delivering excellent shop standards and outstanding customer service. These funds are vital in helping to run Mind's vital mental health support services, supporting the 1 in 4 of us that experience a mental health problem in their lifetime.
 You'll also take full responsibility in the Shop Manager's absence for the shop's performance, as well as leading and supporting the dedicated team of shop volunteers. You'll be able to drive positive change and create a real difference within your local community by creating a caring, open and inclusive place for people to work, volunteer and shop.
 We're really passionate about developing our people, so whether that's personal or professional development, we have workshops, development programmes and qualifications to suit everyone.
 We're looking for someone who:
 
  is passionate about retail
  has the ability to lead and motivate others
  can plan and prioritise their own workload and the workload of the team
  has a strong customer focus
  can demonstrate our values and behaviours, which are at the core of all we do
 
 If you haven't got management or supervisor level experience, don't worry! We'd love to hear from you if you have a ‘can do' approach, are prepared to work hard and are eager to learn, whilst embracing our values & behaviours.
 We need great people like you to help us in the fight for mental health.
  Will you join us?
 
  About our benefits
 As Sunday Supervisor, you'll receive:
 
  Competitive hourly pay, which is in line with the Real Living Wage
  25 days' paid holiday per year (pro-rata for part-time employees)
  Development workshops & courses, to help build your career
  Comprehensive, personalised induction programmes, tailored to your role when you join us
  A huge variety of additional qualifications & development programmes for anyone looking to grow their skills
  A strong commitment to work-life balance
  Family friendly policies & enhanced pay
  A competitive pension scheme & life assurance, available to all our employees
  25% staff discount in all Mind shops
  Access to exclusive discounts at over 160 retailers through our employee savings app
  Employee Assistance Programme
  Cycle to Work Scheme
  Interest free season ticket loan
 
 
  About Mind Retail
 Mind Retail are a network of over 170 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve. There's never been a more exciting time to join us.
 
  Equality, Diversity and Inclusion
 We value the power of diversity. We embrace the different perspectives that each of us bring. We are committed to creating an inclusive working environment where everyone is appreciated for being authentic and bringing their whole selves to work.
 
  Safer Recruitment at Mind Retail
 We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working with us to share this commitment. In line with our Safer Recruitment policy, the successful candidate will be required to provide references and will be expected to undertake an enhanced DBS check with a check of the Children's Barred List and/or ‘Work with Adults' workforce check based on their role and responsibilities. A DBS check is a process to check someone's criminal record (if they have any). A Barred List is a list of people who are barred from working with children. To enable you to predetermine what might be disclosed in your DBS check, please use this disclosure calculator.
 Mind Retail is an equal opportunities employer, welcoming applicants from all communities. We are committed to the fair treatment of our staff, potential staff and volunteers, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, disability or offending background.
 This job vacancy is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020.
 
  More details
 For more information and a full person specification, please click on the Job Description button below.
 
 Mind Retail reserve the right to close the vacancy to applications earlier, should we receive a high volume of strong candidates. Therefore we encourage an early application.


Supervisor - Mind

Mind Retail

Supervisor

You need retail management experience, strong leadership skills, commercial awareness, a customer-focused approach, and the ability to prioritize for yourself and your team while embodying our core values.

You will oversee shop performance, lead staff and volunteers, ensure high standards, deliver excellent customer service, and drive impactful changes in a dynamic work environment.

Preston

<div>
 About the role
 Our Shop Managers have the freedom and independence to take ownership for their shop's performance, maximising profits, delivering the highest level of shop standards using their creative flair, and providing excellent quality service to our customers. They inspire and lead a diverse team of staff and volunteers, creating caring and supportive environment for people to flourish.
 Our charity shops are vital in raising funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services. But they are more than just shops, they play a vital role in local communities across England &amp; Wales, offering a warm and welcoming place for people to shop, volunteer or access our mental health information.
 As a Shop Manager, you'll have the opportunity to drive change and make an impact, in a varied role where no day is ever the same! You'll also have opportunities to take ownership of your development, with support to help you reach your ambitions, whatever this looks like for you.
 You'll be valued for the unique contribution that you can bring. We need great people like you to join us in the fight for mental health and to achieve our vision of making sure that everyone experiencing a mental health problem gets support and respect.
 We're looking for someone who:
 <ul>
 <li>has experience as a retail manager, or a similar management role</li>
 <li>has the ability to effectively lead and motivate others</li>
 <li>can plan and prioritise workload, and the workload of their team</li>
 <li>has commercial awareness</li>
 <li>has a strong customer focus</li>
 <li>demonstrates our values and behaviours, which are at the core of all we do</li>
 </ul>
 Sound like you?
 Join our team. Join the fight for mental health. 
 
 About our benefits
 As Shop Manager, you'll receive the fantastic benefits below:
 <ul>
 <li>Competitive annual salary</li>
 <li>25 days' paid holiday per year (pro-rata for part-time employees)</li>
 <li>Development workshops &amp; courses, to help build your career</li>
 <li>Comprehensive, personalised induction programmes, tailored to your role when you join us</li>
 <li>A huge variety of additional qualifications &amp; development programmes for anyone looking to grow their skills</li>
 <li>A strong commitment to work-life balance</li>
 <li>Family friendly policies &amp; enhanced pay</li>
 <li>A competitive pension scheme &amp; life assurance, available to all our employees</li>
 <li>25% staff discount in all Mind shops</li>
 <li>Access to exclusive discounts at over 160 retailers through our employee savings app</li>
 <li>Employee Assistance Programme</li>
 <li>Cycle to Work Scheme</li>
 <li>Interest free season ticket loan</li>
 </ul> 
 
 About Mind Retail
 Mind Retail are a network of over 170 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve. There's never been a more exciting time to join us. 
 
 Equality, Diversity and Inclusion
 We value the power of diversity. We embrace the different perspectives that each of us bring. We are committed to creating an inclusive working environment where everyone is appreciated for being authentic and bringing their whole selves to work. 
 
 Safer Recruitment at Mind Retail
 We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working with us to share this commitment. In line with our Safer Recruitment policy, the successful candidate will be required to provide references and will be expected to undertake an enhanced DBS check with a check of the Children's Barred List and/or ‘Work with Adults' workforce check based on their role and responsibilities. A DBS check is a process to check someone's criminal record (if they have any). A Barred List is a list of people who are barred from working with children. To enable you to predetermine what might be disclosed in your DBS check, please use this disclosure calculator.
 Mind Retail is an equal opportunities employer, welcoming applicants from all communities. We are committed to the fair treatment of our staff, potential staff and volunteers, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, disability or offending background.
 This job vacancy is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. 
 
 More details
 For more information and a full person specification, please click on the Job Description button below. 
 
 Mind Retail reserve the right to close the vacancy to applications earlier, should we receive a high volume of strong candidates. Therefore we encourage an early application.
</div>


 About the role
 Our Shop Managers have the freedom and independence to take ownership for their shop's performance, maximising profits, delivering the highest level of shop standards using their creative flair, and providing excellent quality service to our customers. They inspire and lead a diverse team of staff and volunteers, creating caring and supportive environment for people to flourish.
 Our charity shops are vital in raising funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services. But they are more than just shops, they play a vital role in local communities across England & Wales, offering a warm and welcoming place for people to shop, volunteer or access our mental health information.
 As a Shop Manager, you'll have the opportunity to drive change and make an impact, in a varied role where no day is ever the same! You'll also have opportunities to take ownership of your development, with support to help you reach your ambitions, whatever this looks like for you.
 You'll be valued for the unique contribution that you can bring. We need great people like you to join us in the fight for mental health and to achieve our vision of making sure that everyone experiencing a mental health problem gets support and respect.
 We're looking for someone who:
 
  has experience as a retail manager, or a similar management role
  has the ability to effectively lead and motivate others
  can plan and prioritise workload, and the workload of their team
  has commercial awareness
  has a strong customer focus
  demonstrates our values and behaviours, which are at the core of all we do
 
 Sound like you?
  Join our team. Join the fight for mental health.
 
  About our benefits
 As Shop Manager, you'll receive the fantastic benefits below:
 
  Competitive annual salary
  25 days' paid holiday per year (pro-rata for part-time employees)
  Development workshops & courses, to help build your career
  Comprehensive, personalised induction programmes, tailored to your role when you join us
  A huge variety of additional qualifications & development programmes for anyone looking to grow their skills
  A strong commitment to work-life balance
  Family friendly policies & enhanced pay
  A competitive pension scheme & life assurance, available to all our employees
  25% staff discount in all Mind shops
  Access to exclusive discounts at over 160 retailers through our employee savings app
  Employee Assistance Programme
  Cycle to Work Scheme
  Interest free season ticket loan
 
 
  About Mind Retail
 Mind Retail are a network of over 170 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve. There's never been a more exciting time to join us.
 
  Equality, Diversity and Inclusion
 We value the power of diversity. We embrace the different perspectives that each of us bring. We are committed to creating an inclusive working environment where everyone is appreciated for being authentic and bringing their whole selves to work.
 
  Safer Recruitment at Mind Retail
 We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working with us to share this commitment. In line with our Safer Recruitment policy, the successful candidate will be required to provide references and will be expected to undertake an enhanced DBS check with a check of the Children's Barred List and/or ‘Work with Adults' workforce check based on their role and responsibilities. A DBS check is a process to check someone's criminal record (if they have any). A Barred List is a list of people who are barred from working with children. To enable you to predetermine what might be disclosed in your DBS check, please use this disclosure calculator.
 Mind Retail is an equal opportunities employer, welcoming applicants from all communities. We are committed to the fair treatment of our staff, potential staff and volunteers, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, disability or offending background.
 This job vacancy is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020.
 
  More details
 For more information and a full person specification, please click on the Job Description button below.
 
 Mind Retail reserve the right to close the vacancy to applications earlier, should we receive a high volume of strong candidates. Therefore we encourage an early application.


Store Manager - Mind

Store Manager

You should have prior retail management experience, strong leadership skills, commercial awareness, customer focus, and the ability to plan workloads while embodying our core values.

You will manage shop performance, inspire a diverse team, create a supportive environment, drive community engagement, and enhance customer service while promoting mental health awareness.

Lancaster

Retail Manager - Mind

Retail Manager

You should have retail or management experience, strong leadership skills, commercial awareness, customer focus, and the ability to prioritize workloads while embodying our core values.

You will oversee shop performance, lead a diverse team, ensure high standards, drive community engagement, manage donations, and foster a supportive environment while making a positive impact.

Shop Manager - Mind

Shop Manager

You should be passionate about retail, able to lead and motivate, plan workloads, focus on customers, and demonstrate our core values and behaviors.

You will support the Shop Manager, oversee shop performance, lead volunteers, ensure excellent standards, and foster a caring environment for customers and the community.

Mind

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