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Assistant Store Manager - RBL

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Reliance Retail

1mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
  • Delhi

AI generated summary

  • You need 3-5 years of retail experience, strong team management and leadership skills, operational expertise, analytical abilities, excellent communication, and a customer-centric mindset.
  • You will ensure compliance, monitor KPIs, support sales growth, mentor staff, assist in hiring, manage operations, promote customer service excellence, and foster a positive work environment.

Requirements

  • Retail Experience: 3-5 years of experience in retail, with at least 1-2 years in a supervisory or assistant managerial role.
  • Team Management: Proven ability to manage and develop a positive and productive team, ensuring high levels of engagement and performance.
  • Operational Expertise: Strong understanding of retail operations, including inventory management, visual merchandising, and sales strategies.
  • Leadership & Coaching: Strong leadership abilities with the capacity to coach and develop staff at all levels. Able to motivate the team to consistently meet performance targets.
  • Analytical Skills: Solid analytical skills, with the ability to assess store performance data, identify trends, and propose solutions to improve performance.
  • Communication Skills: Exceptional communication skills, with the ability to articulate goals, provide feedback, and communicate clearly with both the team and customers.
  • Multitasking & Time Management: Able to handle multiple responsibilities efficiently in a fast-paced environment. Strong organizational and time-management skills.
  • Problem-Solving: Ability to identify operational issues, recommend solutions, and implement corrective actions effectively.
  • Self-Starter: Highly motivated and proactive, with the ability to take initiative and work independently.
  • Energy & Resilience: High energy levels, with the ability to remain focused and adaptable in a dynamic retail environment.
  • Customer-Centric: Strong commitment to providing excellent customer service and creating memorable shopping experiences.
  • Collaborative: Ability to work closely with the Store Manager, team members, and other departments to achieve store goals and objectives.
  • Integrity & Accountability: Strong ethical standards, taking ownership of tasks and responsibilities, and ensuring the highest standards of professionalism in all areas of work.
  • Working Hours: Flexible hours, including weekends, evenings, and public holidays as required by business needs.

Responsibilities

  • Compliance & Operational Standards: Ensure all store activities comply with company policies, brand standards, and regulatory requirements. Uphold operational excellence in customer service, merchandising, and inventory management.
  • KPI Monitoring & Staff Performance: Support the Store Manager in tracking, reviewing, and ensuring all KPIs are met for the store staff on an ongoing basis. Provide feedback and take corrective action to ensure targets are consistently achieved.
  • Sales & Profitability Support: Contribute to the achievement of store sales goals and profit targets. Assist in identifying opportunities for sales growth, cost control, and enhancing the customer experience.
  • Team Support & Mentorship: Mentor and support store staff to drive high performance, improve skills, and ensure that store standards are maintained. Actively participate in coaching and motivating the team to achieve operational and sales goals.
  • Staff Development & Knowledge Sharing: Facilitate knowledge sharing among store staff by promoting best practices, training initiatives, and learning opportunities. Ensure that staff is well-equipped with product knowledge, customer service techniques, and store processes.
  • Talent Pipeline: Work with the Store Manager to help identify and nurture high-potential employees, ensuring the creation of a strong talent pipeline for future store leadership roles.
  • Assist in Staff Scheduling & Hiring: Support the Store Manager in managing staffing levels in line with the business plan, ensuring that the store is adequately staffed to meet customer demand. Participate in the recruitment process to hire the best-fit candidates for the store.
  • Motivate & Engage Staff: Foster a positive and motivating work environment by providing continuous support and feedback to the store team. Help create a culture of accountability, collaboration, and high performance.
  • Performance Management: Assist in conducting performance reviews, setting individual goals, and helping employees develop personal and professional skills.
  • Day-to-Day Operations: Assist with the day-to-day management of store operations, including opening and closing procedures, inventory management, stock replenishment, and visual merchandising.
  • Customer Service Excellence: Lead by example in providing exceptional customer service. Address customer concerns and resolve issues in a professional and timely manner to ensure a positive shopping experience.

FAQs

What is the main purpose of the Assistant Store Manager position at Reliance Brands Limited?

The main purpose of the Assistant Store Manager position is to support the Store Manager in ensuring the store meets its operational KPIs and sales targets, oversee day-to-day operations, manage team performance, and contribute to the development of staff.

What are the key responsibilities of an Assistant Store Manager?

Key responsibilities include ensuring compliance with operational standards, monitoring KPI performance, supporting sales and profitability initiatives, mentoring staff, managing day-to-day operations, and providing exceptional customer service.

What qualifications are required for this role?

The role requires 3-5 years of retail experience, with at least 1-2 years in a supervisory or assistant managerial role, along with strong operational expertise and team management skills.

What skills are important for an Assistant Store Manager?

Important skills include leadership & coaching abilities, analytical skills, exceptional communication skills, multitasking & time management, and problem-solving capabilities.

What key attributes should a candidate possess for this position?

Candidates should be self-starters, energetic and resilient, customer-centric, collaborative, and have a strong sense of integrity and accountability.

What working hours can an Assistant Store Manager expect?

The working hours are flexible and may include weekends, evenings, and public holidays as required by business needs.

What is the focus of Reliance Brands Limited as a company?

Reliance Brands Limited focuses on being a leading fashion and lifestyle retailer in India, delivering exceptional customer experiences while driving growth and innovation across its portfolio of premium and luxury brands.

What is the significance of team management in this role?

Team management is significant as the Assistant Store Manager is responsible for mentoring and developing staff, fostering a positive work environment, and ensuring high levels of engagement and performance within the team.

Is prior retail supervisory experience mandatory?

Yes, at least 1-2 years of experience in a supervisory or assistant managerial role is mandatory for this position.

Does the role include any operational support responsibilities?

Yes, the role includes operational support responsibilities such as assisting with day-to-day store management, inventory management, stock replenishment, and visual merchandising.

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Reliance Retail

2006

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Reliance Retail is a leading retail company in India, focused on providing a diverse range of products and services across various sectors, including grocery, electronics, apparel, and more. Their ultimate mission is to enhance the shopping experience for customers by offering quality products at competitive prices, while also fostering economic growth and job creation. Reliance Retail aims to serve the evolving needs of consumers through innovative retail formats and technologies, ultimately striving to become the preferred shopping destination for millions of customers across the country.