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Assistant Store Manager, Tommy Hilfiger Stratford

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Tommy Hilfiger

Jul 15

Applications are closed

  • Job
    Full-time
    Mid & Senior Level
  • Hospitality & Retail
  • London

Requirements

  • You connect to consumers and have a previous track record of supervisory or specialist roles within a premium or luxury brand.
  • You'll have previous people management experience and act with purpose to resolve conflict and unproductive disagreements.
  • You'll be an effective communicator with the ability to cultivate belonging
  • You collaborate to win and recognize and celebrate the contributions and achievements of others.
  • You are courageous in giving feedback that promotes positive behavioral change.
  • You adapt fast and work with pace.
  • You are energetic and inspire trust showing a clear presence on the shop floor.
  • You'll approach all issues with a ‘can do’ approach and make informed decisions to find in store solutions.

Responsibilities

  • Leading the store teams to generate sales, profit, minimize losses, and create the best possible customer experience whilst ensuring the store is visually distinctive and impeccably maintained.
  • Identify opportunities to grow the business and improve performance through collaborating with others.
  • Maintain corporate visual merchandising directives and standards for sales floor and back room.
  • Work alongside the visual merchandising team to ensure that there is clear communication and understanding between VM and store teams.
  • Partner with store management team to build on business opportunities and achieve company standards and objectives.
  • Focus staff on the importance of quality relationships with internal and external customers. Ensure accountability of staff in building a repeat customer base by providing all customers with unparalleled spirited service.
  • Complete daily/weekly store walkthroughs; evaluate product performance, pricing, staff service levels and inventory levels.
  • Communicate to the Store Manager what is driving sales and discuss any issues/priorities, to develop strategies to maximize business. Ensure they are weekly visual presentation action plans.
  • Analyze store level reports and create action plans to improve results.
  • Assist with the manpower planning, identification, recruitment, interviewing and hiring processes, Recruit store personnel with a broad range of perspectives, experiences and backgrounds.
  • Work with the Store Manager to build bench strength for key positions, including possible successors.
  • Participate in weekly management meetings alongside other staff meetings.
  • Clearly communicate to staff: store and individual sales goals and other key performance expectations; sales results and provide guidance on what is needed to improve performance.
  • Providing a great customer journey and achieving exemplary mystery shop results.

FAQs

What is the role of an Assistant Store Manager at Tommy Hilfiger Stratford?

The Assistant Store Manager plays a key role in generating sales and profit, minimizing losses, and ensuring the best possible customer experience while maintaining high visual merchandising standards. They lead by example, inspire their teams, and help foster an entrepreneurial spirit within the store.

What are the primary responsibilities of the Assistant Store Manager?

Primary responsibilities include leading store teams, identifying business growth opportunities, maintaining visual merchandising standards, communicating with the Store Manager about sales performance, conducting store walkthroughs, creating action plans based on reports, assisting with recruitment, and ensuring accountability in providing excellent customer service.

What qualities and experiences are required to be successful in this position?

Candidates should have a track record of supervisory or specialist roles within a premium or luxury brand, previous people management experience, effective communication skills, the ability to collaborate and recognize others' contributions, courage in giving constructive feedback, adaptability, and energy to inspire trust on the shop floor.

How does the company support diversity and inclusion in hiring?

PVH Europe and its brands, including Tommy Hilfiger, are committed to fostering an inclusive and diverse community of associates. Qualified applicants are considered without regard to age, ethnicity, ability, gender, sexual orientation, and other forms of diversity, promoting a workplace that values various perspectives.

What kind of benefits does PVH offer to its employees?

PVH offers a competitive and comprehensive benefits program designed to provide protection, peace of mind, and flexibility for associates at home and at work. This includes various benefits to support the well-being and success of their dedicated employees.

How important is customer service in the Assistant Store Manager's role?

Customer service is paramount in the Assistant Store Manager's role. They focus on building quality relationships with customers and ensuring staff provide unparalleled service, ultimately helping to establish a repeat customer base and achieve positive mystery shop results.

What is the significance of visual merchandising in this position?

Visual merchandising is significant as it helps maintain standards for the sales floor and backroom. The Assistant Store Manager collaborates with the visual merchandising team to ensure clear communication and adherence to corporate directives, contributing to an appealing store environment.

What are some expected outcomes from the Assistant Store Manager's initiatives?

Expected outcomes include improved store performance, enhanced customer experiences, increased sales, effective operational strategies, and a well-trained, motivated store team that embodies the brand's values and goals.

How does the Assistant Store Manager contribute to team development?

The Assistant Store Manager contributes to team development by participating in recruitment, providing coaching and feedback, fostering collaboration, recognizing team achievements, and building a strong pipeline of potential successors for key positions.

Tommy Hilfiger

We are Dreamers. We are Doers. We are Make-it-Happeners.

Fashion & Arts
Industry
10,001+
Employees
1985
Founded Year

Mission & Purpose

TOMMY HILFIGER is one of the world’s leading designer lifestyle brands creating a platform that inspires the modern American spirit, while committing to wasting nothing and welcoming all. Founded in 1985, Tommy Hilfiger delivers premium styling, quality and value to consumers worldwide under the TOMMY HILFIGER and TOMMY JEANS brands, with a breadth of collections including HILFIGER COLLECTION, TOMMY HILFIGER TAILORED, men’s, women’s and kids’ sportswear, denim, accessories, and footwear. In addition, the brand is licensed for a range of products, including fragrances, eyewear, watches and home furnishings. Founder Tommy Hilfiger remains the company’s Principal Designer and provides leadership and direction for the design process. Tommy Hilfiger, which was acquired by PVH Corp. in 2010, is a global apparel and retail company with more than 16,000 associates worldwide. With the support of strong global consumer recognition, Tommy Hilfiger has built an extensive distribution network in over 100 countries and more than 2,000 retail stores throughout North America, Europe, Latin America and the Asia Pacific region. Global retail sales of the TOMMY HILFIGER brand were US $9.2 billion in 2019.