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Assistant Store Manager, Tommy Hilfiger - Wembley Outlet

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Tommy Hilfiger

2mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Hospitality & Retail
  • London

AI generated summary

  • You should have strong leadership skills, retail experience, a passion for fashion, excellent customer service abilities, and the capacity to drive sales and team performance in a fast-paced environment.
  • You will assist in managing store operations, ensure high customer service standards, oversee staff, drive sales, manage inventory, and maintain store presentation.

Requirements

  • You connect to consumers and have a previous track record of supervisory or specialist roles within a premium or luxury brand.
  • You'll have previous people management experience and act with purpose to resolve conflict and unproductive disagreements.
  • You'll be an effective communicator with the ability to cultivate belonging
  • You collaborate to win and recognize and celebrate the contributions and achievements of others.
  • You are courageous in giving feedback that promotes positive behavioral change.
  • You adapt fast and work with pace.
  • You are energetic and inspire trust showing a clear presence on the shop floor.
  • You'll approach all issues with a ‘can do’ approach and make informed decisions to find in store solutions.

Responsibilities

  • Leading the store teams to generate sales, profit, minimize losses, and create the best possible customer experience whilst ensuring the store is visually distinctive and impeccably maintained.
  • Identify opportunities to grow the business and improve performance through collaborating with others.
  • Maintain corporate visual merchandising directives and standards for sales floor and back room.
  • Work alongside the visual merchandising team to ensure that there is clear communication and understanding between VM and store teams.
  • Partner with store management team to build on business opportunities and achieve company standards and objectives.
  • Focus staff on the importance of quality relationships with internal and external customers. Ensure accountability of staff in building a repeat customer base by providing all customers with unparalleled spirited service.
  • Complete daily/weekly store walkthroughs; evaluate product performance, pricing, staff service levels and inventory levels.
  • Communicate to the Store Manager what is driving sales and discuss any issues/priorities, to develop strategies to maximize business. Ensure they are weekly visual presentation action plans.
  • Analyze store level reports and create action plans to improve results.
  • Assist with the manpower planning, identification, recruitment, interviewing and hiring processes, Recruit store personnel with a broad range of perspectives, experiences and backgrounds.
  • Work with the Store Manager to build bench strength for key positions, including possible successors.
  • Participate in weekly management meetings alongside other staff meetings.
  • Clearly communicate to staff: store and individual sales goals and other key performance expectations; sales results and provide guidance on what is needed to improve performance.
  • Providing a great customer journey and achieving exemplary mystery shop results.

FAQs

What is the main responsibility of the Assistant Store Manager at Tommy Hilfiger Wembley Outlet?

The main responsibility of the Assistant Store Manager is to lead the store teams to generate sales and profit, minimize losses, and create the best possible customer experience while ensuring that the store is visually distinctive and impeccably maintained.

What qualities are important for the Assistant Store Manager role?

Important qualities for the Assistant Store Manager role include the ability to connect with consumers, effective people management skills, collaborative spirit, strong communication, adaptability, courage in providing constructive feedback, energy, and a proactive problem-solving approach.

How does the Assistant Store Manager collaborate with the team?

The Assistant Store Manager collaborates with the store management team to build on business opportunities, communicate sales goals, evaluate staff performance, and ensure accountability in providing excellent customer service.

What kind of experience is preferred for applicants to this position?

Applicants are preferred to have a track record of supervisory or specialist roles within a premium or luxury brand, along with previous people management experience.

How does the company support its associates?

PVH is committed to providing a competitive and comprehensive benefits program designed to offer protection, peace of mind, and flexibility that supports associates both at home and at work.

Is diversity considered in the hiring process for this role?

Yes, PVH values diversity and is committed to fostering an inclusive community. Qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion, or sexual orientation.

What type of environment does the Assistant Store Manager need to create in the store?

The Assistant Store Manager needs to create a first-class experience that reflects the company's brand values, ensuring impeccable store standards and effective visual merchandising.

What strategies are employed to improve store performance?

Strategies to improve store performance include analyzing store-level reports, implementing action plans, conducting daily/weekly store walkthroughs, and collaborating with team members to identify growth opportunities.

What is expected from the Assistant Store Manager in terms of customer service?

The Assistant Store Manager is expected to ensure that all customers receive unparalleled spirited service, fostering quality relationships and building a repeat customer base.

Will the Assistant Store Manager participate in any meetings?

Yes, the Assistant Store Manager will participate in weekly management meetings as well as other staff meetings to discuss business objectives and strategies.

Tommy Hilfiger

We are Dreamers. We are Doers. We are Make-it-Happeners.

Fashion & Arts
Industry
10,001+
Employees
1985
Founded Year

Mission & Purpose

TOMMY HILFIGER is one of the world’s leading designer lifestyle brands creating a platform that inspires the modern American spirit, while committing to wasting nothing and welcoming all. Founded in 1985, Tommy Hilfiger delivers premium styling, quality and value to consumers worldwide under the TOMMY HILFIGER and TOMMY JEANS brands, with a breadth of collections including HILFIGER COLLECTION, TOMMY HILFIGER TAILORED, men’s, women’s and kids’ sportswear, denim, accessories, and footwear. In addition, the brand is licensed for a range of products, including fragrances, eyewear, watches and home furnishings. Founder Tommy Hilfiger remains the company’s Principal Designer and provides leadership and direction for the design process. Tommy Hilfiger, which was acquired by PVH Corp. in 2010, is a global apparel and retail company with more than 16,000 associates worldwide. With the support of strong global consumer recognition, Tommy Hilfiger has built an extensive distribution network in over 100 countries and more than 2,000 retail stores throughout North America, Europe, Latin America and the Asia Pacific region. Global retail sales of the TOMMY HILFIGER brand were US $9.2 billion in 2019.