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Assistant Store Manager (Vollzeit / 38h, m/w/d) - Hamburg AEZ

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Rituals

3d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Hamburg

AI generated summary

  • You need a proactive, optimistic personality, strong communication skills in German, digital proficiency, experience in leadership in retail or service, and a passion for beauty and lifestyle.
  • You will support the Shop Manager, oversee daily operations, enhance sales through customer service, manage KPIs, and ensure efficient teamwork and compliance with retail standards.

Requirements

  • Authentische, optimistische Persönlichkeit mit einem stark ausgeprägten unternehmerischen und offenen Mindset
  • Proaktiver Markenbotschafter mit hervorragenden Kommunikationsfähigkeiten (Deutsch: Sehr gut; Englisch: Grundkenntnisse): Du bist in jeglicher Hinsicht ein Vorbild für das Team und entwickelst dieses in deiner stellvertretenden Store-Management-Funktion zu hervorragender Performance u. a. durch deine konstruktiven Feedbacks und Unterstützung auf der Store-Fläche
  • Sehr sicherer Umgang mit digitalen Tools, hohe Ambition sich weiterzuentwickeln, Verantwortungsbewusstsein sowie zeitliche Flexibilität
  • Affinität zur Beauty-Welt, Kosmetikbranche oder Lifestylebranche und erste Erfahrungen in der fachlichen Mitarbeiterführung als stellvertretender Filialleiter (m/w/d), Assistant Shop Manager (m/w/d) oder in einer vergleichbaren Position in einer serviceorientierten Branche (z.B. Einzelhandel, Gastronomie, Hotellerie, Tourismus)

Responsibilities

  • Unterstützung des Shop Managers in allen Belangen des Stores sowie lösungsorientierte Anwendung von Strategien und Best Practices im Kundenservice gemeinsam mit dem Team
  • Vertretung des Shop Managers im operativen Tagesgeschäft (bspw. Kasse, Lager, Visual Merchandising, Fläche) sowie ggf. Personalthemen (z. B. Personaleinsatzplanung, Recruiting) in Abstimmung mit deinem Store Manager
  • Leistungssteigerung der Filiale durch professionelle Kundenberatung in Vorbildfunktion, effektives Teamwork und effiziente Abläufe unter Einhaltung unserer Retail Standards
  • Mitverantwortung unserer Sales- und Kundenerlebnisziele inkl. KPI-Management und Verkaufsförderung

FAQs

What is the job title for this position?

The job title is Assistant Store Manager (Vollzeit / 38h, m/w/d) - Hamburg AEZ.

What are the main responsibilities of the Assistant Store Manager?

The main responsibilities include supporting the Shop Manager in store operations, representing the Shop Manager in daily tasks, enhancing store performance through customer consultation and teamwork, and co-managing sales and customer experience goals.

What qualities are required for this role?

Candidates should have an authentic and optimistic personality, be proactive brand ambassadors with excellent communication skills, be comfortable with digital tools, and have a strong affinity for the beauty, cosmetics, or lifestyle industry.

Are there opportunities for career development?

Yes, Rituals offers a high-quality leadership development program and various training opportunities for professional and personal growth, including the potential to become a Shop Manager.

What benefits do employees receive?

Employees receive an indefinite employment contract, vacation and Christmas bonuses, a 30% employee discount, flexible working hours, a positive working atmosphere, and access to wellbeing initiatives.

What qualifications or experience are needed for this position?

Applicants should have previous experience in a supervisory role in retail or a service-oriented industry, such as hospitality or tourism, as well as strong communication skills in German and basic English skills.

Is this position full-time or part-time?

This position is full-time, with a 38-hour workweek.

What is the company culture like at Rituals?

Rituals promotes a culture of mutual respect and a lively environment where everyone feels engaged, valued, recognized, and experiences a sense of belonging.

How many free Saturdays can employees take in a month?

Employees have the possibility of taking up to two free Saturdays in a month.

Is prior experience in the beauty industry required?

While not strictly required, a strong affinity and some experience in the beauty, cosmetics, or lifestyle industry is preferred.

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Rituals

Luxury home & body products to transform everyday routines into meaningful moments. Proud to be certified B Corp™.

Manufacturing & Electronics
Industry
5001-10,000
Employees
2000
Founded Year

Mission & Purpose

"We're not here to sell you beauty; we are here to make you feel good." Raymond Cloosterman, CEO Rituals. We are a global brand that was established in Amsterdam, The Netherlands, in 2000. Today, Rituals operates in more than 1000 stores, 3000 shop-in-shops across 36 countries throughout Europe, Asia, the Middle East, as well as North and South America. Rituals is an omnichannel brand that operates in Retail, Wholesale, E-com and Travel Retail. At Rituals, a strong sense of purpose goes hand in hand with an entrepreneurial spirit. Today, it is our passion to help you navigate a journey of personal wellbeing and growth. We value the well-being of our customers and employees as much as the well-being of our planet. By taking good care of both and taking appropriate measures, we are moving closer to a more sustainable world. Our B Corp™ status is just the beginning, as we continuously work hard every day to make positive sustainable changes. People are the ultimate ambassadors of our brand. We look for people who cultivate true character, who are genuine, authentic and share our values and our brand’s philosophy. The ultimate Rituals employee radiates enthusiasm, energy and really enjoys making connections. Our people reach for the impossible, care about our customers, take ownership, and dream big whilst realizing these ideas in a simple way. It is these traits that have shaped us into the successful company we are today. Contribute to our ambitions and apply now! JOIN OUR FAST-GROWING COMPANY!

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