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Assistant Team Leader

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Pasta Evangelists

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Facilities Management
  • Edinburgh

AI generated summary

  • You should have kitchen experience, be customer-focused, detail-oriented, problem-solving, team-oriented, and a strong communicator. A passion for pasta is essential!
  • You will manage kitchen operations, ensure health compliance, train and support your team, handle customer complaints, track absences, and maximize profitability and sales.

Requirements

  • You've worked in a fast-paced kitchen or food retail environment before and understand how priorities can quickly change.
  • You are customer-focused, and enjoy interacting with customers.
  • You don't turn a blind eye to issues….. you jump on them and have a desire to solve them!
  • You have a strong desire to fight for the product quality and will go the extra mile to deliver a strong customer experience.
  • You are hugely detailed oriented and don't ever cut corners
  • You love working in a team and helping to manage other chefs in the kitchen!
  • You can clearly communicate both verbally and in writing
  • ... A pasta lover!

Responsibilities

  • Assist the Team Leader in the management of the day to day aspect of the Pasta Evangelists Kitchen.
  • Make sure that Food/Health and Safety regulations are complied and collaborate coaching, supporting and motivating all employees.
  • Attend meetings when required
  • Embrace and embed new changes in PE systems and processes.
  • Help the Team Leader to train the new starters according to the company guidelines.
  • Coaching and supporting team members in their development. Highlights high performing individuals.
  • Track team absences and report them to your Team Leader.
  • Make sure all statutory and company Health, Safety and Food Hygiene regulations are complied and report to your Team Leader in case corrective actions are required.
  • Help to create a customer focused environment.
  • Manage and report all customer complaints (including the food poisoning and Foreign body allegation) in line with company policy.
  • Implement the lead from the front mindset and set a clear example of Product quality for all to follow.
  • Consistently seek to maximise the products available at all times, increasing sales and customer satisfaction.
  • Assist the Team Leader in the communication of Sales Goals, striving to consistently exceed sales targets.
  • Train the team on all new products enabling them to drive sales.
  • Maximise the profitability of the Kitchen by understanding and controlling all kitchen costs (e.g. labour, food).
  • Review all daily paperwork to ensure compliance and report to the Team Leader where necessary.

FAQs

What are the working hours for the Assistant Team Leader position?

The working hours are from 10:00 AM to 2:00 AM, Monday to Sunday.

What is the compensation range for this role?

The compensation ranges from £12.00 to £14.00 per hour, with £13.00 per hour from midnight onwards.

Is there a bonus structure associated with this position?

Yes, there is a monthly bonus based on site performance.

What kind of training will I be expected to provide?

You will help the Team Leader train new starters according to company guidelines and coach team members in their development.

What are the key responsibilities of the Assistant Team Leader?

Responsibilities include managing day-to-day kitchen operations, ensuring compliance with health and safety regulations, supporting team development, handling customer complaints, and maximizing product quality and sales.

Are there any specific qualifications required for this role?

While no specific qualifications are mentioned, experience in a fast-paced kitchen or food retail environment is required.

What benefits are offered to employees in this position?

Benefits include free Pasta Evangelists products, a referral scheme bonus, a cycle to work scheme, monthly bonuses, and development opportunities within the business.

Is this position customer-facing?

Yes, the role is customer-focused, and you will be interacting with customers to ensure a strong service experience.

What is the company culture like at Pasta Evangelists?

The company promotes a dynamic, fast-moving, and diverse team environment with regular team socials.

Do I need to have prior management experience to apply?

While prior management experience is not explicitly required, strong communication skills and a desire to support and lead team members are essential.

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Pasta Evangelists

The UK's original fresh pasta company 🍝 Recipe kits, takeaway, pasta making classes & more...

Retail & Consumer Goods
Industry
201-500
Employees
2016
Founded Year

Mission & Purpose

We make the UK's freshest, artisan pasta.