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Assistant Team Leader

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Pasta Evangelists

2mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Facilities Management
  • Leeds

AI generated summary

  • You have kitchen experience, are customer-focused, proactive in problem-solving, committed to quality, detail-oriented, enjoy teamwork, communicate well, and love pasta!
  • You will assist the Team Leader with kitchen management, ensure compliance with safety regulations, train staff, handle customer complaints, and control kitchen costs to maximize profitability.

Requirements

  • You've worked in a fast-paced kitchen or food retail environment before and understand how priorities can quickly change.
  • You are customer-focused, and enjoy interacting with customers.
  • You don't turn a blind eye to issues….. you jump on them and have a desire to solve them!
  • You have a strong desire to fight for the product quality and will go the extra mile to deliver a strong customer experience.
  • You are hugely detailed oriented and don't ever cut corners.
  • You love working in a team and helping to manage other chefs in the kitchen!
  • You can clearly communicate both verbally and in writing.
  • ... A pasta lover!

Responsibilities

  • Assist the Team Leader in the management of the day to day aspect of the Pasta Evangelists Kitchen.
  • Make sure that Food/Health and Safety regulations are complied and collaborate coaching, supporting and motivating all employees.
  • Attend meetings when required
  • Embrace and embed new changes in PE systems and processes.
  • Help the Team Leader to train the new starters according to the company guidelines.
  • Coaching and supporting team members in their development. Highlights high performing individuals.
  • Track team absences and report them to your Team Leader.
  • Make sure all statutory and company Health, Safety and Food Hygiene regulations are complied and report to your Team Leader in case corrective actions are required.
  • Help to create a customer focused environment.
  • Manage and report all customer complaints (including the food poisoning and Foreign body allegation) in line with company policy.
  • Implement the lead from the front mindset and set a clear example of Product quality for all to follow.
  • Consistently seek to maximise the products available at all times, increasing sales and customer satisfaction.
  • Assist the Team Leader in the communication of Sales Goals, striving to consistently exceed sales targets.
  • Train the team on all new products enabling them to drive sales.
  • Maximise the profitability of the Kitchen by understanding and controlling all kitchen costs (e.g. labour, food).
  • Review all daily paperwork to ensure compliance and report to the Team Leader where necessary.

FAQs

What are the working hours for the Assistant Team Leader position?

The working hours are from 10.00am to 2.00am, Monday to Sunday.

What is the pay range for this position?

The pay range is £12.00 to £14.00 per hour, with £13.00 per hour applicable from midnight onwards.

Is there a bonus structure in place?

Yes, there is a monthly bonus based on site performance.

What qualifications are needed for this role?

Prior experience in a fast-paced kitchen or food retail environment is preferred.

Will I be required to train new staff?

Yes, you will assist the Team Leader in training new starters according to company guidelines.

What kind of environment will I be working in?

You will be working in a dynamic, fast-moving, and diverse team environment.

Can employees expect development opportunities within the company?

Yes, there are development opportunities available for employees to grow within the business.

Are there any perks associated with this role?

Yes, employees can enjoy regular team socials, occasional trips to Italy, free products, and a cycle to work scheme.

What is the focus of the Assistant Team Leader's role?

The focus is on assisting the Team Leader in kitchen management, ensuring food safety compliance, and supporting team development while maximizing customer satisfaction and sales.

Is prior leadership experience required for this position?

While prior leadership experience is beneficial, what is crucial is the ability to support, coach, and motivate team members.

What are the responsibilities regarding customer complaints?

You will manage and report all customer complaints in line with company policy, including issues like food poisoning and foreign body allegations.

What attributes are essential for candidates applying for this role?

Candidates should be customer-focused, detail-oriented, problem solvers, team players, clear communicators, and, ideally, pasta lovers.

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Pasta Evangelists

The UK's original fresh pasta company 🍝 Recipe kits, takeaway, pasta making classes & more...

Retail & Consumer Goods
Industry
201-500
Employees
2016
Founded Year

Mission & Purpose

We make the UK's freshest, artisan pasta.