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Assistant Team Leader

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Pasta Evangelists

2mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Facilities Management
  • Leeds

AI generated summary

  • You need experience in a fast-paced kitchen, a customer-focused attitude, problem-solving skills, attention to detail, team spirit, clear communication, and a passion for pasta.
  • You will support training, track absences, ensure compliance with health and safety regulations, manage customer complaints, drive sales, and maximize kitchen profitability while setting a performance example.

Requirements

  • You've worked in a fast-paced kitchen or food retail environment before and understand how priorities can quickly change.
  • You are customer-focused, and enjoy interacting with customers.
  • You don't turn a blind eye to issues….. you jump on them and have a desire to solve them!
  • You have a strong desire to fight for the product quality and will go the extra mile to deliver a strong customer experience.
  • You are hugely detailed oriented and don't ever cut corners.
  • You love working in a team and helping to manage other chefs in the kitchen!
  • You can clearly communicate both verbally and in writing.
  • ... A pasta lover!

Responsibilities

  • Attend meetings when required
  • Embrace and embed new changes in PE systems and processes
  • Help the Team Leader to train the new starters according to the company guidelines
  • Coaching and supporting team members in their development. Highlights high performing individuals
  • Track team absences and report them to your Team Leader
  • Make sure all statutory and company Health, Safety and Food Hygiene regulations are complied and report to your Team Leader in case corrective actions are required
  • Help to create a customer focused environment
  • Manage and report all customer complaints (including the food poisoning and Foreign body allegation) in line with company policy
  • Implement the lead from the front mindset and set a clear example of Product quality for all to follow
  • Consistently seek to maximise the products available at all times, increasing sales and customer satisfaction
  • Assist the Team Leader in the communication of Sales Goals, striving to consistently exceed sales targets
  • Train the team on all new products enabling them to drive sales
  • Maximise the profitability of the Kitchen by understanding and controlling all kitchen costs (e.g. labour, food)
  • Review all daily paperwork to ensure compliance and report to the Team Leader where necessary

FAQs

What are the working hours for the Assistant Team Leader position?

The working hours are from 10.00am to 2.00am, Monday to Sunday.

What is the pay range for this job?

The pay range is £12.00 - £14.00 per hour, with £13.00 per hour starting from midnight onwards.

What responsibilities will the Assistant Team Leader have?

The Assistant Team Leader will assist with day-to-day kitchen management, ensure compliance with health and safety regulations, support team training, manage customer complaints, and help drive sales.

What qualifications or experience are required for this role?

Candidates should have experience in a fast-paced kitchen or food retail environment, strong customer focus, and the ability to communicate effectively.

Is there any opportunity for development within the company?

Yes, there are development opportunities available, allowing employees to grow within the business.

What benefits are offered to employees?

Benefits include competitive hourly pay, a monthly bonus based on site performance, free Pasta Evangelists products, a cycle to work scheme, and regular team socials.

Can I apply if I am not a pasta lover?

While being a pasta lover is preferred, the essential qualities include customer focus, problem-solving skills, and teamwork abilities.

How does the company handle complaints from customers?

The Assistant Team Leader is responsible for managing and reporting all customer complaints according to company policy.

Are there team social events?

Yes, there are regular team socials and occasional trips to 'il bel paese'.

What is the role of the Assistant Team Leader in product quality?

The Assistant Team Leader must implement a lead-from-the-front mindset, ensuring high product quality and delivering a strong customer experience.

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Pasta Evangelists

The UK's original fresh pasta company 🍝 Recipe kits, takeaway, pasta making classes & more...

Retail & Consumer Goods
Industry
201-500
Employees
2016
Founded Year

Mission & Purpose

We make the UK's freshest, artisan pasta.