FAQs
What is the primary focus of the Assistant Vice President role?
The primary focus of the Assistant Vice President role is to drive business process excellence and transformation projects within the healthcare business, ensuring high performance and quality control to meet client KPIs and enhance the customer experience.
What methodologies will I be expected to drive within this role?
You will be expected to drive Six-Sigma and Lean methodologies as part of quality improvement and process enhancement initiatives.
What qualities are essential for success in this position?
Essential qualities include high initiative, effective communication skills, attention to detail, leadership abilities, analytical and problem-solving skills, and the ability to work collaboratively within a team.
What tools and software should I be proficient in for this role?
Proficiency in tools such as Minitab, Excel, PowerPoint, other MS Office applications, as well as presentation and project management tools is essential for this role.
Will I be involved in training initiatives?
Yes, you will be involved in driving training on Six-Sigma and other process improvement programs to develop a quality culture within the organization.
How will success be measured in this role?
Success will be measured through the achievement of client agreed KPIs, quality net savings, the effectiveness of quality management systems, and improvements in Voice of the Customer (VOC) scores.
Is there a budget management component to this role?
Yes, you will be responsible for planning and managing the budget and resource allocation for the assigned vertical.
Will I need to handle client interactions?
Yes, you will be expected to contribute and present in client/customer reviews and meetings to discuss quality and process improvements.
What kind of projects will I be managing?
You will be managing quality improvement projects, governance of processes, and projects aimed at standardizing practices across all clients.
What is the importance of compliance in this position?
Compliance with quality standards is critical to ensure quality assurance across all processes, meet business and internal requirements, and maintain ISO certification.