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Associate – Business Client Services

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HSBC

Oct 18

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Banking & Finance

AI generated summary

  • You must have 6+ months of customer service experience, strong English skills, typing proficiency, and be flexible with shift work while ensuring top-notch service for customers.
  • You will handle customer calls, resolve issues, promote products, ensure compliance, and maintain service standards while fostering customer loyalty and addressing escalations.

Requirements

  • We are currently looking for dedicated professionals to join our Customer Service teams. Banking and Contact Centre experience are not essential. What we’re really interested in is a genuine passion for going above-and-beyond for our customers on calls & everything else we can teach you
  • Minimum 6 months of Customer service / Helpdesk experience (essential).
  • Must be proficient in English (Written/Verbal) with good typing skills.
  • Open to working flexible shifting schedules.
  • Takes pride in delivering what is promised in line with the customer and service expectations.
  • Wants to do a good job, is concerned about getting it right for the customer and checks everything is in order.
  • Proficiency with personal computers and basic software packages and specialized applications
  • Flexibility to work in shifts.

Responsibilities

  • Answer calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
  • Delivers what is promised in line with customer expectations.
  • Offers value added products and services based on customer needs analysis and ensures customer understanding of those products.
  • Provides excellent customer service to basic inbound customer calls/chats by keeping up to date on training and internal communications.
  • Generating customer loyalty through strong knowledge of key products and services
  • Owns and resolves issues and understands how and when to escalate.
  • Knowledge of and implementation of the Group compliance policy, Operational Risk and SOX
  • Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external 'regulators'.

FAQs

What is the job title for this position?

The job title is Associate – Business Client Services.

What are the principal responsibilities of the Associate – Business Client Services?

The principal responsibilities include answering calls from HSBC customers, delivering promised services, offering value-added products, providing excellent customer service, resolving issues, and ensuring compliance with internal control standards.

What qualifications are required for this position?

A minimum of 6 months of customer service/helpdesk experience is essential. Proficiency in English (written and verbal) and good typing skills are also required.

Is banking or contact center experience necessary for this role?

No, banking and contact center experience are not essential. A genuine passion for customer service is what matters most.

Are there any additional skills that would be beneficial for this job?

Yes, beneficial skills include the ability to build rapport with people, maintaining focus while working with voluminous data, and writing business letters and reports.

What is the work schedule for this position?

The role requires flexibility to work in shifting schedules.

Does HSBC promote a diverse and inclusive work environment?

Yes, HSBC is committed to building a culture where all employees are valued and respected, promoting inclusion and diversity.

Will training be provided for this position?

Yes, training will be provided to help employees stay up to date on products, services, and internal communications.

What type of customer service experience is preferred?

A minimum of 6 months of customer service or helpdesk experience is preferred.

Is there room for professional development within the company?

Yes, HSBC fosters continuous professional development and offers opportunities for growth within the organization.

Finance
Industry
10,001+
Employees
1880
Founded Year

Mission & Purpose

Opening up a world of opportunity for our customers, investors, ourselves and the planet. We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 63 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers. HSBC is listed on the London, Hong Kong, New York, Paris and Bermuda stock exchanges.

Culture & Values

  • We value difference

    Seeking out different perspectives

  • We succeed together

    Collaborating across boundaries

  • We take responsibility

    Holding ourselves accountable and taking the long view

  • We get it done

    Moving at pace and making things happen