FAQs
What is the job title for this position?
The job title is Associate – Business Client Services.
What are the principal responsibilities of the Associate – Business Client Services?
The principal responsibilities include answering calls from HSBC customers, delivering promised services, offering value-added products, providing excellent customer service, resolving issues, and ensuring compliance with internal control standards.
What qualifications are required for this position?
A minimum of 6 months of customer service/helpdesk experience is essential. Proficiency in English (written and verbal) and good typing skills are also required.
Is banking or contact center experience necessary for this role?
No, banking and contact center experience are not essential. A genuine passion for customer service is what matters most.
Are there any additional skills that would be beneficial for this job?
Yes, beneficial skills include the ability to build rapport with people, maintaining focus while working with voluminous data, and writing business letters and reports.
What is the work schedule for this position?
The role requires flexibility to work in shifting schedules.
Does HSBC promote a diverse and inclusive work environment?
Yes, HSBC is committed to building a culture where all employees are valued and respected, promoting inclusion and diversity.
Will training be provided for this position?
Yes, training will be provided to help employees stay up to date on products, services, and internal communications.
What type of customer service experience is preferred?
A minimum of 6 months of customer service or helpdesk experience is preferred.
Is there room for professional development within the company?
Yes, HSBC fosters continuous professional development and offers opportunities for growth within the organization.