Associate, Client Service, Mandarin Speaker, 2025

AlphaSights

Jul 18

Job
Full-time
Entry Level
Customer Relations
Sales & Business Development
£40K
London
Quick Apply

AI generated summary

You need strong academics, extracurricular achievements, relevant internships, and fluency in English and Mandarin at C2 level. Experience in continental Europe is a plus.
You will recruit experts, understand project context and market environment, and manage client-expert communications for seamless collaboration.

Requirements

Strong academic credentials (undergraduate degree of 2:1 or above).
Noteworthy extracurricular achievement throughout school and university.
Relevant internship experience.
Fluent English and Mandarin or C2 level is required; experience living or working in continental Europe is desired.

Responsibilities

Recruiting experts: you will spend a significant part of your day speaking on the phone with experts who are uniquely relevant matches for your clients’ projects, often under tight deadlines.
Understanding the project and market context and the legal and regulatory environment in which your clients and experts operate.
Taking ownership of every aspect of your projects, from initiating and managing client-expert communications to meticulously scheduling calls to ensure seamless collaboration between them.

Application Process

Pre-recorded Interview - 10 min virtual recorded interview
First Round Interview - 30-45 minute virtual call with the Talent Acquisition Team
Second Round Interview - Skill based round with a Client Service Manager
Final Round Interview - conducted by a member senior member of the Client Service Team

FAQs

What are the primary responsibilities of an Associate, Client Service, Mandarin Speaker in 2025?

The primary responsibilities include assisting clients in Mandarin, ensuring client satisfaction, managing client accounts, and identifying opportunities for growth.

Is fluency in Mandarin required for this position?

Yes, fluency in Mandarin is required to effectively communicate with Mandarin-speaking clients and provide exceptional customer service.

What qualifications are needed to be considered for this role?

Candidates should have a Bachelor's degree, previous experience in client service or a related field, fluency in Mandarin, excellent communication skills, and a strong attention to detail.

How does this position contribute to the overall success of the company?

Associates in Client Service play a crucial role in maintaining and growing relationships with clients, ensuring their needs are met, and contributing to the company's overall revenue and reputation.

What opportunities for career advancement are available for an Associate, Client Service, Mandarin Speaker?

Depending on performance and experience, opportunities for advancement may include Senior Associate roles, managerial positions, or specialized roles within the client service department.

AlphaSights

The Global Leader in Knowledge On-Demand

Consulting

Industry

1001-5000

Employees

2008

Founded Year

Mission & Purpose

Founded in 2008, AlphaSights is the global leader in knowledge on-demand. We connect investors and business leaders with the knowledge they need to succeed. Working from nine cities globally, our 1500§ colleagues provide round-the-clock coverage to the world's top investment funds, consultancies, and Fortune 500s. Learn more about us at alphasights.com.

Culture & Values

Results-Orientation
Are you energized by results and outcomes? We focus on results — look at every angle of a problem, come up with actionable solutions, and execute on ideas that maximize outcomes. Our success is driven by how much value we provide to our internal and external clients and other stakeholders. Wherever we can, we tie rewards to results and outcomes.
Drive
Do you excel beyond what’s asked of you? For us, success begins at the extra mile: we embrace a whatever-it-takes mindset, push ourselves beyond our comfort zones, and challenge ourselves to continuously improve.
Adaptability
Do you thrive in an ever-changing environment? Our work is full of changing circumstances so we pivot quickly and think on our feet. We embrace ambiguity and change with confidence and positivity.
Humility
Do you view yourself as a constant ‘work-in-progress’? We believe that yesterday’s home runs don’t win today’s games. We approach every day not with a sense of entitlement, but with a growth mindset. We believe that a better version of ourselves and AlphaSights is always on the horizon.
Empathy
Can you see the world through other’s eyes? We believe that the path to our own success starts from the success of others — our clients, our colleagues, and our industry professionals. We actively seek to understand others’ experiences and perspectives, and to build and maintain lasting, trust-based relationships with those whom we encounter.

Benefits

Paid time off & flexibility
• 25 days annual holiday• Optional WFH on Friday plus an additional four WFH days per quarter• Business closure during Christmas week
Learning & development
• AlphaCurriculum enrollment• Industry-leading management training• External coaching at leadership level
Financial benefits
• Uncapped monthly performance pay bonus • Employer pension matching• Subsidised lunch catering• Referral bonus for a successful full-time hire
Health insurance
• Comprehensive AlphaSights-sponsored private medical scheme• Comprehensive AlphaSights-sponsored dental cover• Eyecare vouchers
Wellness & connectivity
• Corporate gym rates• In-office exercise classes and AlphaSights sponsored sports teams• Meditation apps• Employee Assistance Program• Mental health first aiders onsite• Breakfast, fresh fruit, snacks, coffee, tea, ando ther drinks• In-office socials and annual Christmas party