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Associate Customer Success Manager | Central Eastern Europe & Baltics

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Deel

14d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Berlin
    Remote

AI generated summary

  • You have 1-2+ years in Customer Success or Account Management, excellent communication skills, can handle challenges, and are fluent in English, based in the EMEA timezone.
  • You will manage client relationships, train on the platform, drive product adoption, solve challenges, collaborate with teams, advocate for clients, and support Deel's mission in the region.

Requirements

  • 1-2+ years of experience within Customer Success or Account Management, handling challenging and complex customers or accounts.
  • Can demonstrate ownership, accountability and a willingness to go above and beyond.
  • You are a strong communicator and can manage and diffuse escalated and challenging situations quickly.
  • You speak, read and write in English fluently.
  • You are based within the EMEA timezone.

Responsibilities

  • Manage and foster relationships with up to 200 regionally assigned client accounts as part of our growth function.
  • Build deep relationships and strategically navigate clients through their experience journey.
  • Train your clients on Deel processes and how to navigate the Deel platform successfully to compliment their needs.
  • Lead your client interactions with product adoption and future growth in mind, bringing the discussion back to Deel core value propositions.
  • Strengthen relationships with your accounts, solving their challenges and helping to eliminate and uncover churn.
  • Become a trusted partner to your accounts, understand their business needs and build solutions to their problems as a mini project manager.
  • Collaborate with the wider growth and support organisation inclusive of Account Executives, Strategic CSM’s and onboarding managers to help Deel grow.
  • Be a strong advocate for Deel and the voice of your customer, sharing insights with our Revenue and product teams.
  • Be passionate about the Deel’s mission and the future of work, and always eager to understand our new products and features.

FAQs

What is the role of an Associate Customer Success Manager at Deel?

The Associate Customer Success Manager at Deel manages and fosters relationships with regionally assigned client accounts, trains clients on Deel processes, and advocates for clients while enhancing their experience with the Deel platform.

What qualifications are required for the Associate Customer Success Manager position?

Candidates should have 1-2+ years of experience in Customer Success or Account Management, demonstrate ownership and accountability, possess strong communication skills, and be fluent in English. Being based within the EMEA timezone is also necessary.

What is the company culture like at Deel?

Deel promotes a diverse and inclusive culture that values global teams, continuous learning, innovation, and a commitment to cultivating a workplace that reflects different abilities, backgrounds, and perspectives.

Are there opportunities for growth within the company?

Yes, Deel encourages employees to progress from the ground up and offers opportunities for learning and development in a high-growth environment.

What kind of benefits and rewards does Deel offer?

Deel provides competitive pay, stock grant opportunities depending on the role, tailored computer equipment, flexible remote work options, and additional perks based on employment status and country.

Is experience in a start-up or scale-up environment preferred?

Yes, experience in a diverse and global high-growth start-up or scale-up environment is considered a bonus for applicants.

How does Deel facilitate communication with applicants?

Deel communicates with job applicants using Deel-specific emails like @deel.com and other acquired company emails.

What should candidates do if they require accommodations during the recruitment process?

Candidates requiring accommodations should inform the Talent Acquisition Team at recruiting@deel.com about the nature of the accommodation needed for equal participation.

What is the company's stance on diversity and inclusion?

Deel is committed to being an equal-opportunity employer that positively encourages applications from suitably qualified candidates regardless of race, religion, gender, or other legally protected characteristics.

How many client accounts will the Associate Customer Success Manager handle?

The Associate Customer Success Manager will manage up to 200 regionally assigned client accounts.

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Deel

Deel helps businesses hire anyone, anywhere. It's global payroll for employees and contractors from around the world.

Finance
Industry
501-1000
Employees
2019
Founded Year

Mission & Purpose

Deel is the all-in-one HR platform for global teams. It helps companies simplify every aspect of managing an international workforce, from culture and onboarding, to local payroll and compliance. Deel works for independent contractors and full-time employees in more than 150 countries, compliantly. And getting set up takes just a few minutes. Today, Deel serves over 15,000 customers from SMBs to publicly traded companies.