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Associate Director Client Management

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The Cigna Group

17d ago

  • Job
    Full-time
    Senior Level
  • Sales & Business Development
    People, HR & Administration
  • Milan

AI generated summary

  • You need 5 years in insurance/client management, team leadership, multi-stakeholder experience, strong communication, problem-solving skills, and the ability to organize workflows and manage relationships.
  • You will manage and develop client managers, lead client strategy for flagship accounts, build relationships, ensure process execution, and identify growth opportunities within the client portfolio.

Requirements

  • 5 years insurance or relationship management in Employee Benefits, Financial Services or Consulting, preferably in an international context (ideally with International Organisations)
  • Experience of leading a team/key projects in a Sales and/or Client Management environment focused on growth
  • Experience of working with multiple stakeholders (internal/external), strategically managing multi-level relationships
  • Experience of working and interacting within a high performing, multi-located team
  • You excel in communication and negotiation, both internally and externally, at various levels of an organisation
  • Innovative problem-solving and analytical skills
  • Strong leadership and coaching skills to support development of a high performing and growth-oriented team in an international environment
  • Excellent capacity to organise work flows, and able to operate in a collegial atmosphere influencing/motivating others to achieve divisional goals
  • Able to strategically manage multi-level relationships, internally and with clients.

Responsibilities

  • Management, training and development of International Client Managers, leading them to achieving their individual and key business goals and fostering a growth mindset.
  • Set the standard by providing high end client management for an own portfolio of flagship clients.
  • Work with the Director of Client Management and other internal functions to develop and deliver a coherent renewal, profitability and growth strategy in order to achieve key business goals.
  • Develop strategic relationships with senior contacts within assigned global and regional Cigna Healthcare IOH Client base to support their strategic objectives and grow the Cigna business.
  • Work together with Director of Client Management and other management leads across the business to ensure that the Client Management processes are appropriately executed and that documentation (reports etc) are of the highest quality.
  • Participate in cross-departmental strategic working groups; present ideas and solutions based on customers’ strategic goals to senior leaders, sales leaders and peers to continually develop Cigna’s value proposition and strategic business goals.
  • Liaise with key internal functions across different departments to deliver required financial results and help achieve excellent client satisfaction.
  • Propose, champion and be the subject matter expert for related projects that affect the global client portfolio.
  • Identify and facilitate growth opportunities within the team’s clients portfolio.

FAQs

What is the primary responsibility of the Associate Director Client Management?

The primary responsibility is to manage a team of Client Managers and an assigned segment of the International Organisations client portfolio, focusing on delivering persistency, profitability targets, and growth through strengthening relationships and identifying new opportunities.

What type of clients will I be working with in this role?

You will be working with International Organisations such as the United Nations, UNICEF, and the World Bank.

What experience is required for this position?

A minimum of 5 years of insurance or relationship management experience in Employee Benefits, Financial Services, or Consulting, preferably in an international context, is required.

Will I have a team to manage?

Yes, you will manage a team of Client Managers who oversee their own client portfolios.

What skills are essential for success in this role?

Essential skills include strong communication and negotiation abilities, innovative problem-solving and analytical skills, leadership and coaching skills, and the capacity to strategically manage multi-level relationships.

How does this role contribute to Cigna’s growth strategy?

This role is crucial for evolving and developing Cigna's Value Proposition to expand market share, support strategic client objectives, and identify growth opportunities within the client portfolio.

Is experience in managing projects required for this position?

Yes, you should have experience leading teams or key projects within a Sales and/or Client Management environment focused on growth.

What kind of work environment can I expect?

You can expect to work in a high-performing, multi-located team environment that encourages collaboration and effective stakeholder engagement.

Will I be responsible for client satisfaction?

Yes, you will liaise with key internal functions to deliver required financial results and ensure excellent client satisfaction.

How do I apply for this position?

You can apply through the Cigna Healthcare career portal. If you require reasonable accommodation during the online application process, you can email SeeYourselfEMEA@cigna.com for support.

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The Cigna Group

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

The Cigna Group is a global health company committed to creating a better future built on the vitality of every individual and every community. We relentlessly challenge ourselves to partner and innovate solutions for better health. The Cigna Group includes products and services marketed under Cigna Healthcare, Evernorth Health Services or its subsidiaries. The Cigna Group maintains sales capabilities in more than 30 countries and jurisdictions, and has more than 190 million customer relationships around the world.