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Associate Director, Learning and Engagement

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Alcon

28d ago

  • Job
    Full-time
    Senior Level
  • Fort Worth
  • Quick Apply

AI generated summary

  • You need a relevant bachelor's degree, 7+ years in learning applications, project management, budget oversight, and experience in pharma/medical device sectors or customer-facing roles.
  • You will define learning strategies, collaborate with stakeholders, manage learning solutions, assess cultural dynamics, ensure customer satisfaction, and optimize team performance for business success.

Requirements

  • Bachelor’s degree or equivalent years of directly related experience (or high school +15 yrs.; Assoc. +11 yrs.; M.S. +4yrs: PhD+3 yrs.)
  • The ability to fluently read, write, understand and communicate in English
  • 7+ years of direct experience with learning applications such as train-the-trainer, eLearning development, adult education theory, and instructional design
  • Master’s Degree and Certification in L&D/OD Field
  • Project Management / Change management experience strongly preferred
  • 5+ Years of experience leading diverse (cultural, geographical) project teams with stretch targets and tight timelines within a matrix organization
  • 5+ Years managing learning project budgets of up to $1m including vendor and contractor management, experience managing project level P&L’s.
  • Pharmaceutical Development or Medical Device Development experience with broad understanding of Research and Development functions; or 5+ Years working in a customer facing role, ideally with an agency providing services into the Pharma/ Medical Device industry.

Responsibilities

  • - Define and manage learning expectations and ensure effective implementation and delivery of learning solutions, leading to capability enhancement and tangible business results.
  • - Effectively establish, deepen and sustain key relationships with functional stakeholders to understand business needs and related performance gaps, and demonstrate an understanding of processes and methodology in order to provide appropriate learning and engagement solutions.
  • - Collaborate with stakeholders to define desired performance outcomes and the required behaviors, skills and knowledge needed to achieve desired outcomes.
  • - Define Learning and Development strategies to optimize individual and team performance to ensure business success, working with the Organizational Project Managers to shape the optimal solutions.
  • - Collaborate with other Alcon learning professionals to align, reuse and optimize learning solutions to support performance improvement within the business unit while aligning with the over-arching strategic goals.
  • - Align learning strategies around identified needs and gaps.
  • - Coach business stakeholders around learning strategies while collaborating across R&D functions to leverage existing and/or develop learning solutions to meet unique business requirements.
  • - Partner with HR as needed to support the implementation of a functional/divisional competency-based learning approach.
  • - Assess cultural dynamics and barriers at the divisional level. Partner with R&D stakeholders including HR to identify, test, propose and implement solutions to improve the associate experience.
  • - Accountable for all learning solutions identified as being in scope for annual learning plans and organizational project needs.
  • - Shape learning demand planning and budget needs.
  • - Responsible for ensuring access for the project team to the appropriate business stakeholders and subject matter experts. Partners with the TEDx Program Leads to drive and strengthen the brand and associate engagement at Alcon.
  • - Responsible for ensuring the highest levels of customer satisfaction and return on investment by delivering the best customer experience, quality of services, products and value.
  • - Directly responsible for driving stakeholder satisfaction for R&D.
  • - Demonstrates flexibility in approach to ensure best allocation of people / skills / resources across Learning and Development.

FAQs

What is the primary role of the Associate Director, Learning and Engagement?

The primary role involves defining learning strategies, optimizing team performance, and managing learning expectations to enhance capabilities and achieve tangible business results.

What qualifications are required for this position?

A Bachelor's degree or equivalent years of directly related experience, along with 7+ years of experience in learning applications such as train-the-trainer, eLearning development, and instructional design.

Is there a preference for additional qualifications?

Yes, a Master's Degree, certification in Learning and Development/Organizational Development, and experience in project management or change management are preferred.

What travel requirements are associated with this position?

The travel requirement for this position is 0-5%.

What type of experience is preferred in terms of project management?

5+ years of experience leading diverse project teams with stretch targets and tight timelines within a matrix organization is strongly preferred.

What competencies are emphasized for this role?

Key competencies include strategic thinking, stakeholder engagement, organizational savvy, effective communication, applied business insights, and vision & purpose.

How does Alcon ensure customer satisfaction in this role?

The Associate Director is responsible for ensuring the highest levels of customer satisfaction by delivering quality services, products, and a best customer experience.

Are there opportunities for growth and development within this position?

Yes, the role offers focused growth and development opportunities through collaboration with teammates and sharing of standard processes.

What type of work environment is promoted at Alcon?

Alcon fosters an inclusive culture and values diversity, aiming to create a collaborative and supportive work environment.

Does Alcon offer any benefits for employees?

Yes, Alcon provides a robust benefits package including health, life insurance, retirement plans, flexible time off, and more.

Alcon

Manufacturing & Electronics
Industry
10,001+
Employees
1945
Founded Year

Mission & Purpose

Alcon helps people see brilliantly. As the global leader in eye care with a heritage spanning over 75 years, we offer the broadest portfolio of products to enhance sight and improve people’s lives. Our Surgical and Vision Care products touch the lives of more than 260 million people in over 140 countries each year living with conditions like cataracts, glaucoma, retinal diseases and refractive errors. Our more than 25,000 associates are enhancing the quality of life through innovative products, partnerships with Eye Care Professionals and programs that advance access to quality eye care.