Associate Director - Servicing and Administration

Cedent Consulting Inc.

2mo ago

Job
Full-time
Senior & Expert Level
Alpharetta

Requirements

- Strong experience in software engineering and architectural patterns. Technologies: JavaScript, react.js/native, Java, Docker, REST/JSON, GraphQL, Kafka, RDBMS, AWS, Kubernetes, BPM technologies, open source and many more.
- Experience working on large-scale, high volume applications
- Experience with contact center solutions and modern approaches in building efficient and cost-effective products
- Rapid personal pace with ability to deliver and drive results
- Deep understanding of software quality and what it takes to construct resilient and impactful solutions
- Strong mentoring capability and communication – both verbal and written
- Ability to recruit people, screen candidates and be selective
- Active involvement in setting technical and product strategy
- Passion to build strong, self-sustaining engineering teams
- Energetic, open, and collaborative across all teams and roles
- Ability to practice servant leadership which is key to our success and culture
To qualify, you will need to have: Highly Preferred
- Bachelor's degree or equivalent in computer science, information technology or business information systems or related field
- Extensive “full stack” software delivery experience (10 years or more) across multiple disciplines – hands-on development, Leading medium to large projects, understanding of infrastructure architecture, experience in agile development, DevOps, and project management...
- 5 or more years’ experience in a technology focused managerial role with very clear leadership attributes – ability to set direction, grow team members, set goals, prioritize and recruit talent, among others.
- Heavy exposure and implementation experience in modern technology, architecture, and automation patterns.
- Experience and extensive knowledge in contact center solutions is a Plus.
- AWS and/or Kubernetes certifications is a Plus.
- High level knowledge and experience in risk management is a Plus.
- Fluent, open communication style – speaking, writing, collaborating

Responsibilities

Leading people and teams by supporting their development, managing various innovation initiatives, and providing technical direction across a diverse team of 8-12 product engineers, technical analysts, and automation engineers.
You will need the ability to dive deep and have a “hands on” approach to the team and the underlying technology stack.
You will also need to have familiarity with open technologies and modern architectural approaches.
You will lead in an agile environment where leaders typically focus 20-30% of their time building a positive, energetic culture to keep momentum moving in a positive direction.
Strong experience in software engineering and architectural patterns.
Experience working on large-scale, high volume applications.
Experience with contact center solutions and modern approaches in building efficient and cost-effective products.
Rapid personal pace with ability to deliver and drive results.
Deep understanding of software quality and what it takes to construct resilient and impactful solutions.
Strong mentoring capability and communication – both verbal and written.
Ability to recruit people, screen candidates and be selective.
Active involvement in setting technical and product strategy.
Passion to build strong, self-sustaining engineering teams.
Energetic, open, and collaborative across all teams and roles.
Ability to practice servant leadership which is key to our success and culture.

Cedent Consulting Inc.

Consulting

Industry

11-50

Employees

2008

Founded Year

Mission & Purpose

Cedent provides an agile and optimized business process enabling you to concentrate on executing your strategy and be sure that your IT systems and processes back your initiatives. We offer consultancy services that range from IT strategy and process consulting to technology consulting and solution architecture.