Associate Field Service Technician - Cincinnati, Ohio - Patient Transport

Stryker

May 22

Applications are closed

Job
Full-time
Entry Level
Engineering
Cincinnati

Requirements

Who we want:
Hard-working winners. Proactive, competitive and results-oriented team members who create a track record of success
Teammates. Partners who build trust, listen to ideas, share thoughts and work together to move the business forward
Mission-driven employees. Determined team players with an unparalleled work ethic and value of integrity to live out their purpose of changing people’s lives and making healthcare better
Persuasive influencers. People who provide excellent customer service, understand sales concepts, and can use their relationship skills and depth of knowledge to secure buy-in, cooperation, and loyalty
High School diploma required
Must be 21 years of age and possess valid driver license in the state of residence with a good driving record as you will operate a company vehicle, while abiding by company policy
Basic electronic and mechanical aptitude
Willingness and ability to work an extended work week including nights and weekends at times
Physical Requirements:
Must move, set up and demonstrate equipment weighing up to 75 pounds
Must reach, push, or pull in order to accomplish job duties
Will involve prolonged periods of stooping, kneeling, crouching, bending, sitting, standing, and/or crawling as appropriate
Must have coordination of the eye, hand and foot movement with an ability to grasp by hand
May handle various materials including but limited to: durcot fabric, nylon fabric, Velcro, zippers, product components comprised of rubber, metals and coated products
Cognitive Requirements:
Ability to follow and explain detailed instruction, operation manuals, troubleshooting and inspection procedures
Must have visual and auditory discrimination / memory, reading ability and memory retention
Diagnose issues and systematically solve problems
Strong interpersonal communication skills specifically relating to customer interactions, stress management and conflict management
Exercise discretion and independence when applying professional expertise
Must be able to possess written and oral communication, including talking in group meeting settings
Must be able to work with autonomy, managing time and seeing tasks through to completion with minimal supervision
Must have the ability to prioritize work and keep detailed and accurate records
Must possess unwavering ethics & integrity in a competitive and demanding work environment

Responsibilities

As an Associate Field Service Representative, you are responsible for supporting a service territory and for the repair and delivery of equipment
You will perform all required quality control checks and preventative maintenance, global hold repairs, and wireless upgrades
With great attention to detail, you will utilize computer software to complete documentation, order parts, reference training materials, and more
You will present the highest level of customer etiquette in support of the sales team, and promote increased equipment and service usage by establishing and maintaining effective customer relationships
While working mostly independently, you will also engage in opportunities to support and collaborate with teammates across the business, including assisting on Field Service projects and initiatives
You are expected to adhere to and maintain excellent Field Service metrics; not limited to but including hours and overtime accountability, inventory accuracy, cadence of documentation, etc.

FAQs

What is the main responsibility of an Associate Field Service Technician in Cincinnati, Ohio for Patient Transport?

The main responsibility of an Associate Field Service Technician in Cincinnati, Ohio for Patient Transport is to work with customers in the healthcare industry to provide support and maintenance for medical technologies related to patient transport. This may include assisting with equipment setup, troubleshooting, and conducting routine maintenance.

Stryker

Together with our customers, we are driven to make healthcare better. #WeAreStryker

Manufacturing & Electronics

Industry

10,001+

Employees

1941

Founded Year

Mission & Purpose

Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com and careers.stryker.com. PRODUCTS: ● Reconstructive ● MedSurg ● Neurotechnology & Spine FACTS: ● 2022 Sales: $18.4 billion ● Industry : Medical Instruments & Supplies ● Employees: 51,000+ globally ● 40 Years of Sales Growth leading up to 2020 ● 44+ Manufacturing and R&D Locations Worldwide ● $1.45 billion spend on research and development in 2022 ● 12,000+ patents owned globally in 2022 ● Products Sold in Over 75 Countries ● Fortune 500 Company ● 6 consecutive years as one of Fortune's World's Best Workplaces