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Associate Manager PT 20-29 hours/ Toronto Premium Outlets

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TUMI

2mo ago

  • Job
    Full-time
    Senior Level
  • Hospitality & Retail
  • Toronto

AI generated summary

  • You must be passionate about the brand, collaborative, physically capable, have luxury sales experience, meet KPIs, be flexible with hours, lead with integrity, and manage time effectively.
  • You will drive sales, train associates, provide feedback, manage timecards, ensure compliance, maintain visual standards, and deliver exceptional client experiences.

Requirements

  • Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment.
  • Value a collaborative environment and have an openness to feedback.
  • The retail team stands, moves around the store, lifts, pushes boxes that weigh 30 pounds, and uses a ladder to complete job duties.
  • Have strong sales and client experience, preferably in the luxury market.
  • Can demonstrate proven success in meeting sales goals and achieving KPI’s.
  • Flexible availability to work nights, weekends, mornings, and holidays as needed.
  • Have a strong sense of integrity and an ability to lead by example.
  • Have strong time management skills.

Responsibilities

  • Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.
  • Leadership and Initiative:
  • Display a good sense of initiative, able to plan and prioritize, display strategic thinking, and champion change in an effective manner.
  • Take pride in work and strive for excellence.
  • Take responsibility for performance and complete all assigned tasks and meet deadlines.
  • People Development:
  • Training and Developing: Help teach others training content through consistent roleplay and coaching. Demonstrate an openness to new ideas and concepts while quickly learning and applying to the job. Monitor and assist the Store Manager with the training and development for store associates. Complete quarterly goalsetting for personal development.
  • Coaching and Feedback: Clearly articulate strengths, goals and opportunities. Show critical thinking capabilities and is solution oriented. Utilize company tools to create a 360-degree coaching culture. Openness to feedback from supervisors, peers and team.
  • Communication and Relationship Building:
  • Exercise strong written and verbal skills.
  • Adapt communication skills upwards, laterally and to their team.
  • Demonstrate ethical conduct when completing job duties.
  • Promote the organization’s business goals and adapt flexibly to change.
  • Ability to remain calm and deescalate situations.
  • Collaborate effectively with team.
  • Compliance:
  • Manage personal timecards to ensure payroll accuracy.
  • Maintain Tumi University Training.
  • Adhere to all company policies and procedures.
  • Visual Merchandising/Client Experience:
  • Ensure the store follows the visual guidelines and directives.
  • Enforce excellent client services through the emphasis of utilizing client books, thank you cards and executing event strategies.
  • Ensure a consistent superior client experience.

FAQs

What are the typical working hours for the Associate Manager position at Tumi?

The Associate Manager position is part-time, requiring 20-29 hours per week.

What benefits does Tumi offer to Associate Managers?

Tumi offers a variety of benefits including work-life balance, training, paid time off, employee discounts, an Employee Assistance Program (EFAP), and a comprehensive benefits package that includes medical, dental, life and AD&D coverage, long-term disability coverage, and dependent life coverage. This position may also be eligible for a company incentive program.

What qualities does Tumi look for in an ideal candidate for the Associate Manager role?

The ideal candidate for the Associate Manager role should be committed to client service and possess a strong understanding or passion for luxury, travel, fashion, and lifestyle markets. Additionally, candidates should demonstrate an entrepreneurial spirit and a desire for growth.

What are the key responsibilities of the Associate Manager at Tumi?

Key responsibilities include meeting and exceeding individual and store goals for sales and KPIs, demonstrating initiative and leadership, training and developing staff, providing effective coaching and feedback, communicating effectively with team members, ensuring compliance with company policies, and maintaining visual merchandising standards to enhance the client experience.

How is performance measured for the Associate Manager position?

Performance is measured through meeting individual and store baseline goals for personal sales, KPI metrics such as conversion, DPT (dollars per transaction), UPT (units per transaction), and Client Data Capture.

What kind of training and development support will be provided to the Associate Manager?

The Associate Manager will help train others through roleplay and coaching, monitor the development of store associates, and participate in quarterly goal-setting for personal development.

How important is communication for the Associate Manager role?

Communication is crucial. The Associate Manager must exercise strong written and verbal skills, adapt communication styles, and collaborate effectively with the team while promoting ethical conduct.

What is the expected approach towards client service in the store?

The Associate Manager is expected to enforce excellent client service by utilizing client books, sending thank-you cards, and executing event strategies to ensure a consistently superior client experience.

What compliance responsibilities does the Associate Manager have?

The Associate Manager is responsible for managing personal timecards to ensure payroll accuracy, maintaining Tumi University Training, and adhering to all company policies and procedures.

How does Tumi ensure growth and development within the retail team?

Tumi encourages an entrepreneurial spirit and offers growth opportunities over time through training, consistent feedback, and development programs aimed at increasing sales, client awareness, and brand growth.

TUMI

ESSENTIALLY BEAUTIFUL.

Retail & Consumer Goods
Industry
1001-5000
Employees
1975
Founded Year

Mission & Purpose

Since 1975, TUMI has been optimizing world-class business, travel, and lifestyle essentials with elevated, considered product design to uncomplicate, beautify, and seamlessly complement our customers' lives on the move. Designed in America, our brand is sold in over 260 stores from New York and Paris to London and Tokyo, as well as the world's top department and specialty stores and travel retail in more than 75 countries. At TUMI, we are committed to a diverse and vibrant culture, welcoming people from all walks of life. We have people with unique backgrounds, skills and personalities in the workplace, making for a vibrant culture and a talented workforce. We are committed to sourcing responsibly and minimizing our products' environmental impacts. We take targeted action where we can make a meaningful impact on the environment, building durable and repairable products that are made to last, while increasing our use of recycled, sustainable, and innovative materials. We believe in leaving the world better than we found it, and our efforts in Diversity and Inclusion, Sustainability and Philanthropy are some of the steps we're taking to get us there.