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Associate Operations

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Allstate

2mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Banking & Finance
  • Pune

AI generated summary

  • You should have a High School Diploma or GED (preferred) and 0-2 years of experience (preferred). Equivalent education and experience may be considered.
  • You will resolve customer inquiries, process policy changes accurately, track data, stay updated on marketing campaigns, and handle documentation while demonstrating empathy and listening skills.

Requirements

  • High School Diploma or GED (Preferred)
  • 0-2 years experience (Preferred)
  • In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Responsibilities

  • Ensure facilitation of first call resolution and customer satisfaction on all transactions handled.
  • Resolve routine, complex, and unique questions/issues.
  • Inputs and tracks into the appropriate databases.
  • Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tool.
  • Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable).
  • Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation.
  • Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer’s part and updates as warranted.
  • Working knowledge of insurance policies and related processes and procedures.

FAQs

What are the key responsibilities of the Associate Operations position?

The key responsibilities include handling moderate to complex inquiries, addressing policy and billing inquiries, ensuring first call resolution, documenting customer requests, processing changes to customer policies, employing active listening and empathy, and maintaining knowledge of current marketing campaigns.

What type of experience is preferred for this role?

0-2 years of experience is preferred for this position.

What is the education requirement for the Associate Operations position?

A High School Diploma or GED is preferred, but an equivalent combination of education and experience may be considered in lieu of the above education requirements.

Does the Associate Operations position include supervisory responsibilities?

No, this job does not have supervisory duties.

What skills are essential for the Associate Operations role?

Essential skills include consumer protection, customer centricity, customer data management, digital literacy, relationship building, and performance management, among others.

Who can I contact for more information about this job?

For more information, you can contact Shital Balaji Holambe at sbaqr@allstate.com.

Does the company support inclusivity and diversity?

Yes, Allstate has received several inclusivity and diversity awards, showing a commitment to empowering everyone to lead and drive change.

What is the work environment like at Allstate?

The work environment is flexible, embracing connection and belonging, and encouraging employees to challenge the status quo.

Is there any training provided for new hires in this position?

Yes, Allstate offers training and support services to ensure new hires are well-equipped to handle their responsibilities.

Are there opportunities for career advancement within the company?

Yes, Allstate encourages employees to grow their skills and provides opportunities for career advancement.

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Allstate

Finance
Industry
10,001+
Employees
1931
Founded Year

Mission & Purpose

In the business of helping you live a life well protected. Join us as advocates of good.

Benefits

  • Sick Pay