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Associate Platform Technical Analyst - DocuSign

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Manulife

2mo ago

  • Job
    Full-time
    Entry & Junior Level
  • IT & Cybersecurity
    People, HR & Administration
  • Quezon City
  • Quick Apply

AI generated summary

  • You should have a Bachelor's degree (IT preferred), basic SQL and HTML knowledge, plus Excel, Word, Outlook skills. Fresh grads welcome; others need 1 year of relevant experience. Hybrid, night shift.
  • You will configure DocuSign accounts, create templates, deliver support to users, and resolve issues in collaboration with IT and the vendor.

Requirements

  • Education: Bachelor's Degree holders are welcome to apply
  • Experience:
  • Fresh graduates with a Bachelor’s degree in IT or related fields are eligible.
  • Candidates with a Bachelor’s degree in non-IT fields must have at least one year of relevant experience.
  • Hybrid Work Arrangement: Weekly: 3 days On Site, 2 days Work From Home, Fixed Night Shift (8pm to 5am)
  • Minimum Skills to Hire/Must Haves:
  • Basic SQL, HTML Knowledge
  • Sound knowledge of Excel, Word, Outlook, exposure to Adobe PDF.

Responsibilities

  • Create, set up, and configure new DocuSign accounts in collaboration with the vendor.
  • Deliver outstanding support for DocuSign applications and associated services to both internal and external stakeholders.
  • Create and configure DocuSign templates to meet business needs.
  • Ensure the timely delivery of configured DocuSign accounts to the business or requestor.
  • Handle and resolve DocuSign-related issues, working with IT support or the vendor as necessary.

FAQs

Do we support remote work?

Yes, we have a hybrid work arrangement with 3 days on-site and 2 days work from home.

What qualifications are needed for the Associate Platform Technical Analyst position?

A Bachelor's degree is required, and fresh graduates with a degree in IT or related fields are welcome to apply. Candidates with non-IT degrees must have at least one year of relevant experience.

Is experience with DocuSign necessary for this role?

While experience with DocuSign’s suite of products is preferred, fresh graduates and candidates with related skills are welcome to apply.

What are the key responsibilities of the Associate Platform Technical Analyst?

Key responsibilities include creating and configuring DocuSign accounts, delivering support for DocuSign applications, creating templates, ensuring timely delivery of configured accounts, and resolving DocuSign-related issues.

What technical skills are required for this job?

Basic knowledge of SQL and HTML is required, along with proficiency in Excel, Word, and Outlook.

What is the work schedule for this position?

The role involves a fixed night shift from 8 PM to 5 AM.

Are there benefits offered for this position?

Yes, benefits include competitive salary packages, performance bonuses, day 1 HMO coverage for you and your dependents, retirement savings benefits, and extensive training resources.

Does Manulife provide support for diverse candidates during the hiring process?

Yes, Manulife is committed to providing equal access to employment and will work with applicants who request reasonable accommodations during the application process.

What is the company culture at Manulife?

Manulife promotes a rewarding culture that values wellness and well-being, offering a supportive and collaborative workplace.

Where can I learn more about job opportunities at Manulife?

You can learn more about job opportunities by visiting JOBS.MANULIFE.COM.

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Manulife

Finance
Industry
10,001+
Employees

Mission & Purpose

Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration.