Logo of Huzzle

Home

Matches

Explore

Manage

Associate Project Manager, Professional Services

image

Cvent

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
  • London

AI generated summary

  • You need a bachelor's degree, 1 year of relevant experience, strong communication skills, ability to multi-task, team management, and proficiency in MS Office, Jira, and Salesforce.
  • You will manage event planning and execution, support customers with Cvent solutions, liaise with vendors, troubleshoot issues, oversee project costs, and improve internal processes. Travel may vary.

Requirements

  • Bachelor’s degree or equivalent experience
  • Cvent Advanced Certification and Mobile Solutions Certification preferred
  • Audio Visual and Production experience recommended
  • At least 1 year of event planning, project management or customer success experience
  • Excellent communication skills (verbal and written)
  • Ability to multi-task and ability to work in a dynamic, fast-changing entrepreneurial environment
  • Must be able to integrate knowledge across disciplines to insure event execution success
  • Ability to manage a team to achieve goals
  • Basic networking knowledge an asset
  • Strong business acumen, ethics and high integrity
  • Excel at developing relationships over the phone
  • Good understanding of the event management experience
  • Able to work with MS Office Suite (Word, PowerPoint, Excel), Jira/Confluence and Salesforce.com or similar contact management software

Responsibilities

  • Serve as a point of contact for the customer on a single or multiple events, ranging in size or complexity
  • Act as the point of contact in managing all planning and Day Of aspects of the event through heavy engagement with the customer
  • Directly support and consult with customers on how to best leverage Cvent’s Virtual and Onsite Solutions functionality
  • Act as a liaison between supplier vendors and customers to quote, order, and manage event specific materials
  • Troubleshoot potential issues to ensure the customer’s success at their event
  • Manage several concurrent projects of differing sizes and complexity
  • Help develop and improve upon internal processes specific to managing virtual, onsite, and hybrid projects
  • Identify and define product improvements and enhancements as they pertain to client needs and overall deployment
  • Configure event specific technology throughout the project lifecycle
  • Manage the Day Of implementation team
  • Work with Finance on project costs
  • Travel within this role will vary based on the type of event projects being managed.
  • Perform other duties as assigned

FAQs

What is the main responsibility of an Associate Project Manager in Professional Services at Cvent?

The main responsibility is to serve as a point of contact for customers on one or multiple events, managing all planning and Day Of aspects while consulting on how to best leverage Cvent’s solutions.

What qualifications are required for this position?

A Bachelor’s degree or equivalent experience is required, along with at least 1 year of event planning, project management, or customer success experience.

Is certification important for this role?

Yes, having Cvent Advanced Certification and Mobile Solutions Certification is preferred for this position.

What skills are essential for succeeding in this role?

Essential skills include excellent communication (verbal and written), the ability to multi-task, integrating knowledge across disciplines, basic networking knowledge, and relationship development over the phone.

What kind of work environment can I expect at Cvent?

Cvent fosters a diverse, collaborative, and open work environment where employees work closely with members of the tech and event communities.

Will there be opportunities for travel in this position?

Yes, travel will vary based on the type of event projects being managed.

What software tools should I be familiar with for this role?

Candidates should be familiar with MS Office Suite (Word, PowerPoint, Excel), Jira/Confluence, and Salesforce.com or similar contact management software.

How do I manage event-specific technology throughout the project lifecycle?

You will be responsible for configuring event-specific technology and managing the Day Of implementation team to ensure successful execution.

Is there room for process improvement in this role?

Yes, you will help develop and improve upon internal processes specific to managing virtual, onsite, and hybrid projects.

Will I be responsible for managing a team?

Yes, you will be expected to manage a team to achieve project goals successfully.

What type of projects will I be managing?

You will manage several concurrent projects of differing sizes and complexity, including virtual, onsite, and hybrid events.

image

Cvent

Deliver innovative technology to transform the meetings & events industry and power the human connection.

Technology
Industry
1001-5000
Employees
1999
Founded Year

Mission & Purpose

Cvent is a company that specialises in event management and planning software solutions. Their offerings encompass a suite of tools designed to streamline and enhance various aspects of event planning, including registration, venue selection, marketing, and attendee engagement. Cvent's overarching goal is to be a leading provider of technology solutions that empower organisations to plan and execute successful events more efficiently. Their focus is on leveraging technology to simplify and optimise the entire event lifecycle. Through their software, Cvent aims to provide event professionals with the tools they need to create engaging and seamless experiences for attendees while maximising the impact and success of each event.