Logo of Huzzle

Home

Matches

Explore

Manage

Find 52,000+ jobs, internships & events from 6,000+ top companies on Huzzle using AI

Associate Relations Program Support Lead

image

Lennar

2mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Consulting
    People, HR & Administration
  • Tallahassee
  • Quick Apply

AI generated summary

  • You should have a Bachelor's in HR, 3-5 years in HR/labor relations, case management experience, knowledge of employment laws, strong communication skills, and HR certification preferred.
  • You will triage cases, analyze metrics, develop reports, manage case assignments, collaborate cross-functionally, troubleshoot issues, and update knowledge articles for stakeholders.

Requirements

  • Bachelor's degree in Human Resources or a related field.
  • 3-5+ years combined human resources, labor relations, Legal, or investigation program support experience.
  • 3-5+ years’ experience with Case Management Systems including backend administration.
  • Solid understanding of federal and state employment and labor laws.
  • Experience in an environment of high-volume investigative fieldwork
  • Experience using HR metrics to find root causes
  • Excellent oral and written communication skills, including the ability to propose complex solutions and explanations in writing.
  • Empathetic and collaborative style of leadership.
  • Able to demonstrate sound judgement even in ambiguous situations
  • High attention to detail including precise and effective communications and proven ability to manage multiple, competing priorities simultaneously.
  • Proven track record of taking ownership and successfully delivering results in a fast-paced, environment.
  • Technically proficient in MS Office Suite systems
  • This is primarily a sedentary office position which requires the incumbent to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.
  • Advanced degree, or other specialized training in labor/employee relations a significant plus
  • Professional HR certification preferred (e.g., SHRM-CP, SHRM-SCP, PHR, SPHR, HRCI, AWI, etc.)
  • Strong evidence of career development and or/evidence of superior performance in previous roles

Responsibilities

  • Triage new Associate Relations cases by classifying, requesting additional information, and preparing them for investigation or review.
  • Develop an understanding of the voice of our Associates and Leaders.
  • Drive communication to stakeholders to cut through the noise of competing requirements and facilitate action.
  • Build and maintain analytics and measurements. Analyze key metrics to uncover trends and root causes that inform program design.
  • Develop Quarterly Business Reviews by compiling data and narratives. Use quantitative results, perspectives, and anecdotal details to guide the business's direction.
  • Serve as lead subject matter expert on case management system (including enhancements/changes), data integrity, and case assignment to include auditing all cases and follow up with appropriate owners to ensure information is complete, thorough, and accurate.
  • Cross-functional collaboration: Build collaborative and influential relationships to bring solutions to life that remove friction from the Associate experience.
  • Problem Solving: Troubleshoot issues independently and drive them to closure with minimal supervision; persevere in the face of internal and external barriers.
  • Create, audit, and update Knowledge articles for both internal and external facing stakeholders.

FAQs

What is the primary objective of the Associate Relations Team at Lennar?

The primary objective of the Associate Relations Team at Lennar is to ensure fair and respectful treatment of Associates.

What qualifications are required for the Associate Relations Program Support Lead position?

A bachelor's degree in Human Resources or a related field is required, along with 3-5+ years of combined human resources, labor relations, legal, or investigative program support experience.

Is experience with case management systems necessary for this role?

Yes, 3-5+ years of experience with Case Management Systems, including backend administration, is required for this position.

What skills are important for successful communication in this role?

Excellent oral and written communication skills are important, enabling the candidate to propose complex solutions and explanations effectively.

Are there any preferred qualifications for this position?

Yes, preferred qualifications include an advanced degree or specialized training in labor/employee relations and professional HR certification (e.g., SHRM-CP, PHR).

What types of benefits does Lennar offer to its Associates?

Lennar offers a range of benefits including robust health insurance plans, a 401(k) retirement plan with company matching, paid parental leave, education assistance, and generous vacation policies.

What kind of work environment can I expect in this position?

This position is primarily sedentary and office-based, requiring the ability to operate computer equipment and perform some light physical tasks, like lifting up to 25 lbs.

Is there an opportunity for career development within Lennar?

Yes, Lennar is dedicated to fostering a culture of opportunity and growth for Associates throughout their careers.

What is one of the core responsibilities of the Associate Relations Program Support Lead?

One core responsibility is to triage new Associate Relations cases by classifying, requesting additional information, and preparing them for investigation or review.

How does Lennar support its Associates during times of need?

Lennar supports its Associates through various programs, including the Associate Assistance Plan, which provides essential support during life's critical moments.

image

Lennar

Real Estate
Industry
5001-10,000
Employees
1954
Founded Year

Mission & Purpose

One of the Nation's leading homebuilders providing homes for first-time, move-up, luxury, urban and active adult buyers. Lennar was founded in 1954 in Miami, Florida and currently builds in 19 states and more than 44 markets across the Nation. Lennar also provides financial services to our buyers through Lennar Mortgage and Lennar Title. Lennar operates based on our founding principles of Quality, Value and Integrity. We have also just relaunched our Everything's Included Homes across the nation.