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AsstMgr-Housekeeping

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Marriott International

26d ago

  • Job
    Full-time
    Junior Level
  • Hospitality & Retail
    Facilities Management
  • Pune

AI generated summary

  • You need a high school diploma/GED with 1 year of housekeeping experience, or a 2-year degree in Hospitality/related field with no experience required.
  • You will oversee housekeeping operations, manage supplies, coordinate with engineering, supervise staff, handle guest complaints, and ensure compliance with safety and service standards.

Requirements

  • • High school diploma or GED; 1 year experience in the housekeeping or related professional area.
  • OR
  • • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

  • Ensures knowledge and understanding of OSHA regulations are up to date.
  • Oversees all lost and found procedures.
  • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
  • Inventories stock to ensure adequate supplies.
  • Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
  • Works effectively with the Engineering department on guest room maintenance needs.
  • Understands and complies with loss prevention policies and procedures.
  • Ensures all employees have proper supplies, equipment and uniforms.
  • Assists in supervising an effective inspection program for all guestrooms and public space.
  • Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.
  • Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
  • Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.
  • Handles guest problems and complaints seeking assistance from supervisor as necessary.
  • Assists in the review of comment cards and guest satisfaction results with employees.
  • Sets a positive example for guest relations.

FAQs

What is the job title for this position?

The job title is Assistant Manager - Housekeeping.

What are the primary responsibilities of the Assistant Manager - Housekeeping?

The primary responsibilities include supporting day-to-day activities in Housekeeping, Recreation/Health Club, and Laundry, managing housekeeping operations and budgets, ensuring exceptional customer service, and supervising staff in the absence of the Director of Services or Housekeeping Manager.

What qualifications are required for this position?

A high school diploma or GED with 1 year of experience in housekeeping or a related area is required, or a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major with no work experience required.

Is this position full-time or part-time?

This position is full-time.

Where is this job located?

The job is located at Four Points by Sheraton Hotel & Serviced Apartments Pune, Viman Nagar, Pune, Maharashtra, India.

What is the role of the Assistant Manager - Housekeeping in terms of employee supervision?

The Assistant Manager supervises Housekeeping and related areas, provides feedback to employees regarding service behaviors, and assists in ensuring employee satisfaction and proper execution of duties.

How does the Assistant Manager handle guest complaints?

The Assistant Manager handles guest problems and complaints while seeking assistance from a supervisor when necessary.

Are there specific regulations that the Assistant Manager needs to be knowledgeable about?

Yes, the Assistant Manager needs to ensure that knowledge and understanding of OSHA regulations are up to date.

What type of work environment does Four Points by Sheraton promote?

Four Points by Sheraton promotes an inclusive, people-first culture and believes in hiring a diverse workforce.

Does this job require any prior experience in management or supervision?

While prior management experience is preferred, it is not mandatory if the candidate has the required educational qualifications.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.