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Aveda - Counter Manager - Liberty - 37.5 Hours

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The Estée Lauder Companies Inc.

3mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Sales & Business Development
    Hospitality & Retail
  • London

AI generated summary

  • You should have retail management experience, proficiency in Microsoft Office, skills in team leadership, sales analysis, event execution, and flexible availability.
  • You will provide personalized customer service, manage a team, execute business plans and events, handle retail operations, set targets, and ensure flexible availability.

Requirements

  • Proven retail management/assistant retail management experience preferably within beauty or a fast-paced retail environment
  • Ability to deliver services and product demos to clients utilising state of the art technology
  • Experience setting sales and customer service targets, sales analysis and staff scheduling
  • Previous retail operations experience including inventory and facilities management and cash reconciliation
  • Proven track record of leading, coaching and developing a team to succeed
  • Experience of creating and executing in-store events
  • Flexible availability across days/hours. We want all of our team to have a good work-life balance, please discuss your availability further with the hiring manager before/during the interview.
  • Proficient in Microsoft office
  • Proof of right to live and work in the country

Responsibilities

  • Provide welcoming, authentic, and personalised service to our customers to achieve all customer service and sales targets.
  • Create and execute an agile business plan to recruit and retain customers through strategic targeting.
  • Organize impactful in-store events.
  • Manage exceptional customer relationship management.
  • Lead a high performing team.
  • Invest in your development to fill in some of the gaps and give you the tools needed to succeed.
  • Set sales and customer service targets, conduct sales analysis, and handle staff scheduling.
  • Create and execute in-store events.
  • Manage retail operations including inventory and facilities management and cash reconciliation.
  • Lead, coach, and develop a team to succeed.
  • Ensure flexible availability across days/hours.

FAQs

What is the primary role of the Counter Manager at Aveda?

The primary role of the Counter Manager is to provide welcoming, authentic, and personalized service to customers while achieving all customer service and sales targets, along with leading a high-performing team.

Is previous experience in haircare required for this position?

While a qualification in haircare is not mandatory, the company is willing to invest in your development to fill in gaps and provide the necessary tools for success.

What are the expected working hours for this position?

This is a full-time role, specifically 37.5 hours per week.

What kind of training and development opportunities does Aveda offer?

Aveda offers extensive training and development programs to help team members grow their careers within the beauty industry.

Are there any sales targets associated with this position?

Yes, the Counter Manager will be responsible for setting sales and customer service targets and analyzing sales performance.

What type of compensation and benefits can I expect?

Compensation includes a competitive salary, commission scheme eligibility, annual leave, product discounts, mental health well-being initiatives, and a comprehensive benefits platform.

How does Aveda prioritize diversity and inclusion?

Aveda aims to be the most inclusive and diverse beauty company globally, actively seeking to be an employer of choice for diverse talent and understanding the beauty needs of all consumers.

What software skills are required for this job?

Proficiency in Microsoft Office is required for this position.

Will I need to manage inventory and facilities?

Yes, previous retail operations experience, including inventory and facilities management, is preferred for this role.

Can you describe the ideal candidate for this position?

The ideal candidate is an ambitious self-starter with retail management experience, a passion for coaching others, and the ability to create and execute in-store events effectively.

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The Estée Lauder Companies Inc.

Retail & Consumer Goods
Industry
10,001+
Employees
1946
Founded Year

Mission & Purpose

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of outstanding luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, and the DECIEM family of brands, including The Ordinary and NIOD.

Benefits

  • Wellness Programs

    Helping employees optimize their physical and emotional wellness is essential to our success and theirs. We connect employees with fitness and mindfulness classes and robust wellbeing programs to enrich many areas of their lives. We create teams and arrange employee and family member participation in community events.

  • Financial Benefits

    Programs Our employees’ financial health is important. In some countries, benefits offered may be in the form of social and employer-provided plans that deliver financial support at retirement. In other areas, we continually review options to introduce voluntary employee benefits where such programs are available.

  • Insurance and Protection

    Wherever possible we offer a baseline of benefits to help improve employees’ security and financial protection, such as life insurance, accident insurance and other programs, many of which are automatically provided by the company.

  • Health Care Benefits

    Our programs support employees’ health and welfare and that of their families, inclusive of all definitions of family. These offerings may be stand-alone or complementary to a country’s socialized benefits, where provided.