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AVP, HR – Technology & Operations

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Synchrony

22d ago

  • Job
    Full-time
    Senior & Expert Level
  • People, HR & Administration
  • Charlotte

AI generated summary

  • You need a BA/BS in HR or 7+ years HR experience, including 3+ years in HR generalist and project management roles, plus skills in coaching and data analysis. U.S. work authorization required.
  • You will guide managers on policies, support employee engagement, assist with talent management, handle employee relations, and ensure compliance with HR regulations.

Requirements

  • BA/BS degree in HR, Business, related field or equivalent experience OR in lieu of a degree 7+ years in an HR generalist role inclusive of employee relations, recruiting, compensation, benefits and administration of policies and procedures.
  • 3+ years in an HR generalist role, or similar role, inclusive of employee relations, recruiting, compensation, benefits and administration of policies and procedures.
  • 3+ years project management experience.
  • Demonstrated skills in coaching, employee relations and conflict resolution.
  • Experience compiling, analyzing and presenting data.
  • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Responsibilities

  • Guide leaders and employees to ensure consistent application and integration of policies, procedures, and practices.
  • Promote a great culture in support of Synchrony’s values, diversity, and flexibility. Work with leaders to design and support meaningful engagement and recognition action plans.
  • Partner with leaders to measure, assess and calibrate talent and performance management. Support learning and development activities.
  • Investigate and advise on employee relations matters and daily support. Liaison with other HR COE areas and/or facilitating employees to appropriate resources such as HR Chat.
  • Support a variety of initiatives across the broad Tech & Ops function focused on building/assessing talent bench strength, pipeline development, succession planning and ongoing talent development.
  • Partner with leaders to identify recruiting needs, develop proactive staffing strategies, build strong diverse slates that lead to the best hires.
  • Manage onboarding and assimilation of new employees. Partner with new leaders and teams on assimilation strategies.
  • Counsel leaders and employees on personal wellness needs including leaves of absence (FMLA/disability) and accommodations.
  • Engage with HR peers across Tech & Ops to drive culture, engagement, consistency and share best practices.
  • Ensure HR compliance in accordance with applicable employment law, state and government regulations and Synchrony policies and procedures.
  • Perform other special project and duties as assigned.

FAQs

What is the primary role of the AVP, HR – Technology & Operations?

The AVP, HR – Technology & Operations serves as a business partner to leaders and their teams within the Tech & Ops client groups, delivering and implementing human resources programs, procedures, and strategies that support business goals and help shape the company culture.

Who does this position report to?

This position reports to the SVP, HR – Global Service Delivery & Transformation.

What are the essential responsibilities of this role?

Essential responsibilities include guiding leaders and employees on policies, promoting company culture, assessing talent and performance, managing onboarding, advising on employee relations matters, and ensuring HR compliance, among others.

What are the qualifications required for this role?

A BA/BS degree in HR, Business, or a related field is required, or equivalent experience. Additionally, at least 3 years in an HR generalist role and 3 years of project management experience are required.

Is experience in the financial services industry preferred?

Yes, while not mandatory, having HR experience in the financial services industry and/or contact center environment is considered a desired characteristic for this role.

What is the salary range for this position?

The salary range for this position is $90,000.00 - $155,000.00 USD annually, with eligibility for an annual bonus based on individual and company performance.

Are there opportunities for internal mobility?

Yes, internal employees must meet specific time in position and performance expectations before applying for other roles within the company.

What commitments does Synchrony make regarding diversity and inclusion?

Synchrony is committed to building a diverse and inclusive culture where individuals are valued for their unique perspectives and can connect through various Diversity Networks.

Are reasonable accommodations available for applicants with disabilities?

Yes, federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Applicants are encouraged to inform the company of any specific accommodations they may need during the application or employment process.

Is there an expectation for in-person attendance?

While the role supports a hybrid work model, there may be occasional requirements to commute to the nearest office for in-person engagement activities such as meetings and training events.

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Synchrony

Finance
Industry
10,001+
Employees

Mission & Purpose

At Synchrony, our driving force is to be essential to people's everyday lives by making it easier for the many millions of people who rely on us to access their essential needs and everyday wants with consumer financing that works for them – from their first credit card to a lifetime of flexibility. We do this by helping people make informed, smart credit choices so they can live healthier financial lives and by connecting them to Synchrony's ecosystem of hundreds of thousands of small- and mid-sized businesses and health and wellness providers that are the backbone of the U.S. economy.