Band 3 Technical and Stock Assistant

Birmingham Community Healthcare NHS Foundation Trust

8d ago

Job
Full-time
Junior & Mid Level
Birmingham

AI generated summary

You must perform safety checks, resolve basic faults, manage stock, support equipment delivery, complete paperwork, and communicate effectively with clients and professionals.
You will ensure equipment safety, perform maintenance checks, conduct client visits, manage stock, support equipment transport, complete software updates, document actions, and minimize environmental impact.

Requirements

Technical requirements:
Ensure that equipment supplied by ACT is safe to use and in good repair by performing the annual maintenance checks. This involves a careful visual examination of the device, its accessories and the mains connections and cables, a functional inspection followed by an electrical safety test to confirm that the device meets the Statutory Electrical Safety Testing requirements and completion of the clinical review questionnaire.
To conduct unaccompanied visits to clients to inspect existing equipment. These environments are often cramped and occasionally unpleasant conditions. This could include schools, hospitals and nursing/care or the client’s home. This could be shadowed by trainees or other healthcare professionals on occasions.
Identify and resolve basic faults on complex equipment.
Be able to use electrical safety testing equipment, and hand tools requiring fine precision, eg screwdriver, tweezers, hammer etc.
Maintain and manage their own levels of stock (eg chargers, batteries etc), to be carried with the post holder when out on visits to clients home.
To support collection and delivery of equipment from the local environments of the clients. This will sometimes involve meeting with carers and families of deceased clients and communicating in a sensitive manner and will require the post holder to travel to locations anywhere within the West Midlands region using their own vehicle.
To support the completion of the necessary regular software updates for ACT equipment (for demonstration and provision).
To complete decontamination of returned stock in accordance with Trust policy and ACT procedure, ensuring the equipment is fit to be returned to stock, identifying when repairs are necessary and raising the appropriate requests for this to be done by the technical team.
Reimaging of returned equipment and subsequent return to stock.
Basic pool car maintenance. Checking on water/oil levels topping up wash bottles. To take vehicles to garage for repair / service as directed by admin. Oversee the cleaning of vehicles. Reporting any damage to admin for repair or recorded.
Professional requirements:
To work under the direction of a senior technician and liaising with administrative staff to plan the visit timetable and reschedule in response to changes.
To make accurate detailed entries in the equipment management system (BEST) and electronic patient record (RiO) of all work performed and in line with trust guidelines and UK data protection requirements, of visits done and all equipment tested for client and ACT use.
To use appropriate equipment documentation and training information for clients, carers and other professionals.
To complete other administrative tasks within the workshop as necessary, including record keeping into the ACT Information systems.
Be able to communicate with other professionals within ACT, relaying appropriate information including some clinical information, to the appropriate people.

Responsibilities

Ensure that equipment supplied by ACT is safe to use and in good repair by performing the annual maintenance checks. This involves a careful visual examination of the device, its accessories and the mains connections and cables, a functional inspection followed by an electrical safety test to confirm that the device meets the Statutory Electrical Safety Testing requirements and completion of the clinical review questionnaire.
To conduct unaccompanied visits to clients to inspect existing equipment. These environments are often cramped and occasionally unpleasant conditions. This could include schools, hospitals and nursing/care or the client’s home. This could be shadowed by trainees or other healthcare professionals on occasions.
Identify and resolve basic faults on complex equipment.
Be able to use electrical safety testing equipment, and hand tools requiring fine precision, eg screwdriver, tweezers, hammer etc.
Maintain and manage their own levels of stock (eg chargers, batteries etc), to be carried with the post holder when out on visits to clients home.
To support collection and delivery of equipment from the local environments of the clients. This will sometimes involve meeting with carers and families of deceased clients and communicating in a sensitive manner and will require the post holder to travel to locations anywhere within the West Midlands region using their own vehicle.
To support the completion of the necessary regular software updates for ACT equipment (for demonstration and provision).
To complete decontamination of returned stock in accordance with Trust policy and ACT procedure, ensuring the equipment is fit to be returned to stock, identifying when repairs are necessary and raising the appropriate requests for this to be done by the technical team.
Reimaging of returned equipment and subsequent return to stock.
Basic pool car maintenance. Checking on water/oil levels topping up wash bottles. To take vehicles to garage for repair / service as directed by admin. Oversee the cleaning of vehicles. Reporting any damage to admin for repair or recorded.
To work under the direction of a senior technician and liaising with administrative staff to plan the visit timetable and reschedule in response to changes.
To make accurate detailed entries in the equipment management system (BEST) and electronic patient record (RiO) of all work performed and in line with trust guidelines and UK data protection requirements, of visits done and all equipment tested for client and ACT use.
To use appropriate equipment documentation and training information for clients, carers and other professionals.
To complete other administrative tasks within the workshop as necessary, including record keeping into the ACT Information systems.
Be able to communicate with other professionals within ACT, relaying appropriate information including some clinical information, to the appropriate people.
To undertake other duties commensurate with this grade of post in agreement with the relevant line manager.
To minimise the Trust’s environmental impact wherever possible, including recycling, switching off lights, computers, monitors and equipment when not in use. Helping to reduce paper waste by minimising printing/copying and reducing water usage, reporting faults and heating/cooling concerns promptly and minimising travel. Where the role includes the ordering and use of supplies or equipment the post holder will consider the environmental impact of purchases.

FAQs

What is the role of a Band 3 Technical and Stock Assistant?

The Band 3 Technical and Stock Assistant supports the Access to Communication and Technology Service by performing annual maintenance checks, managing stock, delivering/collecting equipment, and conducting unaccompanied visits to clients to inspect existing assistive technology.

Where is the Access to Communication and Technology Service located?

The service is based at the West Midlands Rehabilitation Centre, Selly Oak, Birmingham B29 6JA.

What qualifications or skills are required for this position?

The position requires the ability to use electrical safety testing equipment, basic fault identification on complex equipment, and proficiency with hand tools. Good communication and organizational skills are also important.

Will I need to travel for this job?

Yes, the role requires travel to various locations within the West Midlands region, including clients' homes, schools, and care facilities.

Is experience in healthcare technology necessary for this position?

While experience in healthcare technology may be beneficial, it is not explicitly required. The ability to learn and adapt to new technologies is essential.

What kind of training will be provided?

On-the-job training will be provided under the direction of a senior technician, along with necessary documentation and training information for clients and carers.

How does this role contribute to the team's overall goals?

This role supports the clinical team in delivering effective assistive technology solutions, ensuring that the equipment is safe, well-maintained, and suitable for client use, which is essential for meeting the needs of clients requiring AAC and EC.

What are the working conditions for this position?

The working conditions may include visiting clients in varying environments, which could sometimes be cramped or less than ideal, such as homes, schools, or hospitals.

How does this role support the Trust's environmental goals?

The post holder is expected to minimize the Trust’s environmental impact by recycling, reducing waste, and being mindful of resource usage and purchasing decisions related to supplies and equipment.

Is there a specific communication style expected from the candidate?

Yes, clear and compassionate communication is essential, especially when dealing with clients, families, and carers, as well as relaying information to other professionals within the ACT team.

Birmingham Community Healthcare NHS Foundation Trust

Science & Healthcare

Industry

5001-10,000

Employees

2011

Founded Year

Mission & Purpose

Birmingham Community Healthcare NHS Foundation Trust provides a wide range of community-based health services, including nursing, therapy, and specialist care, across Birmingham and surrounding areas. Their ultimate mission is to deliver high-quality, patient-centered care in the community, improving health outcomes and quality of life. Their purpose is to offer accessible, effective healthcare services that support individuals in managing their health and well-being outside of hospital settings.