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Band 5 Patient Pathway Coordinator

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Birmingham Community Healthcare NHS Foundation Trust

2mo ago

  • Job
    Full-time
    Entry Level
  • People, HR & Administration
    Healthcare
  • Birmingham

AI generated summary

  • You need strong communication skills, initiative, admin experience, team management ability, and proficiency in databases and SOP development. Must thrive in a busy office environment.
  • You will manage referral validation, lead the admin team, ensure data accuracy, support clinical teams, analyze databases, and develop procedures to optimize patient pathways.

Requirements

  • - Ability to work well using your own initiative whilst being committed to teamwork
  • - Good communication skills
  • - Ability to meet the conflicting demands of working in a busy office environment
  • - Experience in providing effective and efficient business-focused administration
  • - Day-to-day operational management and line management responsibility for the administration team
  • - Support for the designated clinical team, the Senior Management Team and Service Managers
  • - Experience in the analysis of databases, Rio (Patient Management System) and the Electronic Staff Record (ESR)
  • - Ability to support the review and development of Standard Operating Procedures (SOP) for clinical and non-clinical functions

Responsibilities

  • You will be expected to provide effective and efficient business focused administration, to support the day-to-day operational management of referral validation. Ensuring accurate referral data, reporting of waiting times and safe, effective and efficient management to optimise clinical delivery.
  • You will have day-to-day operational management and line management responsibility for the administration team, ensuring the smooth running of the team and maintenance of the operational standards.
  • You will support the designated clinical team, the Senior Management Team and Service Managers to deliver safe and effective services whilst also ensuring compliance with targets.
  • To provide comprehensive administration and business function, to support the Speech and Language Therapy/Physiotherapy Team within the Inclusion Services group.
  • To provide an effective and efficient business focused administration, to support the day to day operational management of referral validation. Ensuring accurate referral data, reporting of waiting times and safe, effective, and efficient management to optimise clinical delivery.
  • To work collaboratively with managers and other support staff to ensure the smooth running of all office based systems and to resolve or escalate concerns as necessary.
  • Take responsibility for a range of administrative duties which will include analysis of databases, Rio (Patient Management System) and the Electronic Staff Record (ESR).
  • Support with the delivery of projects and deadlines as directed by the Management Team.
  • To support the review and development of Standard Operating Procedures (SOP) for clinical and non-clinical functions in to ensure that it they are fit for purpose to support the reduction of waiting times within Inclusion Services and ensure all referrals are processed efficiently and managed appropriately throughout the patient pathways.

FAQs

What are the available positions for this job?

There are two Band 5 Patient Pathway Coordinator positions available in Speech and Language Therapy (SLT) and Physiotherapy services.

What are the working hours for this position?

The positions are full-time roles, working 37.5 hours per week. Part-time and flexible working requests will also be considered.

Is travel required for this role?

Yes, there is an expectation of travel to other sites across the city of Birmingham.

What qualifications or skills are required for the Patient Pathway Coordinator role?

Candidates should possess good communication skills, the ability to work independently and as part of a team, and the capability to manage conflicting demands in a busy office environment.

What are the main responsibilities of the Patient Pathway Coordinator?

Responsibilities include providing effective business-focused administration, managing referral validation, supporting clinical teams, and overseeing the administration team to ensure operational standards are maintained.

Will the Patient Pathway Coordinator be responsible for managing a team?

Yes, you will have day-to-day operational management and line management responsibility for the administration team.

What types of projects will the coordinator support?

The coordinator will support the delivery of various projects and deadlines as directed by the Management Team, including the review and development of Standard Operating Procedures (SOP).

Who can potential candidates contact for more information about the role?

Candidates can contact Claudette Keay, Service Manager at Claudette.keay@nhs.net or on 07872 420673, or Dawn Clougher, Operational Support Manager at 07715 811730 for further details or informal visits.

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Birmingham Community Healthcare NHS Foundation Trust

Science & Healthcare
Industry
5001-10,000
Employees
2011
Founded Year

Mission & Purpose

Birmingham Community Healthcare NHS Foundation Trust provides a wide range of community-based health services, including nursing, therapy, and specialist care, across Birmingham and surrounding areas. Their ultimate mission is to deliver high-quality, patient-centered care in the community, improving health outcomes and quality of life. Their purpose is to offer accessible, effective healthcare services that support individuals in managing their health and well-being outside of hospital settings.