Bartender - Raffles Club

RAFFLES

3mo ago

Job
Full-time
Junior Level
Customer Relations
Hospitality & Retail
Dubai
Quick Apply

AI generated summary

You must have bar knowledge, 2+ years in F&B, excellent English skills, strong communication, and a professional appearance. Experience with cash handling and guest interaction is essential.
You will prepare drinks, provide excellent guest service, maintain a clean bar, manage inventory, adhere to safety standards, and promote a welcoming atmosphere while ensuring compliance with procedures.

Requirements

Read daily events to be aware of any VIP arrivals.
Must have a complete working knowledge of bar items, ingredients and preparation
Ensure all details of service are performed properly for every guest
To understand and adhere to Beverage Department Standard Operating Procedures
Provide a friendly and personalized welcome for guests and constantly attentive to their needs
Change ashtrays, serve cigarettes and wipe down bar area
Carry trays, bus and reset tables with linen, china, glass and silver
Ascertain guest satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved.
Promotes the Raffles Club offer and help to create a good atmosphere
When possible greet regular guests by name and note and serve preferences accordingly
Professionally set up bar at the start of opening, including liquor, icing, glassware, juices and garnishes
Process drink orders in proper calling order both from guests directly and from service staff, checking for correct order and managing billing quickly and efficiently
Make all cocktails in accordance with Hotel’s standard beverage manual
Receive and check liquor against previous shift’s requisitions
Attempt to limit problems and liability related to customers' excessive drinking
Serve snacks or food items to customers seated at the Raffles Club Lounge
Organize requisition, pick up and verification for F&B items used in the bar areas
Ensure that the bar is fully stocked and all side opening and closing duties are completed
Slice and pit fruit for garnishing drinks
Arrange bottles and glasses to make attractive displays
Keep the bar area neat and tidy at all times, regularly clearing dishes and glassware
Manage security in the work area, and at no time to leave the bar area unless properly relieved by a colleague
Assist with cleanup - mopping floors, removal of cans and bottles, general cleaning of rails and counters, removal of melting ice in bins
Maintain complete knowledge of all F&B services, outlets, hotel services/features
Able to handle cash following established and proper Accounting procedures
Behave and acts in an exemplary fashion, embodying the brand mindset.
Welcomes guests, handle the sale and provision of all bar services available
Interacting with guests, taking orders and serving snacks and drinks
May have to serve guests located outside the bar, maintains excellent relations with colleagues, particularly with departments close to the bar (restaurant, lobby etc)
Ensure equipment remains in good condition
Apply the procedures for opening and closing a point of sale
Communicate and work in close cooperation with the other departments (Kitchen, Reception, Butlers, etc)
Familiar with all the hotel's and Raffles Club services and informs guests about them
Creates a friendly atmosphere at the bar
Manages the stocks, inventories and setup for the bar in line with brand standards
Is responsible in the meet of the department's targets by:
following the preparation instructions to the letter and using the right doses
avoiding waste and loss of merchandise
respecting the hotel's procedures and internal audit processes
Driving Guest Satisfaction Index
Ensures that the workplace remains clean and the safety of consumable goods by always respecting HACCP regulations
Respects the instructions and safety guidelines for the equipment used
Applies the hotel's security regulations (in case of fire etc)
Respects the hotel's commitments to the "Planet 21" (saving energy, recycling, sorting waste etc)
Respects the specific rules governing the service of alcoholic beverages
Reading, writing and oral proficiency in the English language
Team player with a creative and outgoing personality
Must be well-presented and professionally groomed at all times
Good communication, self-confidence and customer contact skills; good problem resolution skills
Good Food and Beverage product knowledge. A good knowledge of beverage service styles and techniques, beverage preparation and specialized beverage orders of service is required. A good knowledge of all hard liquor, wines, mixes/cocktails.
Dynamic, autonomous and proactive
A thorough and organised approach
Good physical condition, resistance in the stress
Secondary school education
Vocational certificate or diploma in F&B, or bar work and/or anyone eager to work in the sector regardless of their educational background, pending validation of their skills and motivation
Languages: fluent in English language, French language would be a plus
Minimum 2 years food and beverage experience with detailed bar knowledge
Previous public contact and/or cashiering experience

Responsibilities

Read daily events to be aware of any VIP arrivals.
Must have a complete working knowledge of bar items, ingredients and preparation.
Ensure all details of service are performed properly for every guest.
To understand and adhere to Beverage Department Standard Operating Procedures.
Provide a friendly and personalized welcome for guests and constantly attentive to their needs.
Change ashtrays, serve cigarettes and wipe down bar area.
Carry trays, bus and reset tables with linen, china, glass and silver.
Ascertain guest satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved.
Promotes the Raffles Club offer and help to create a good atmosphere.
When possible greet regular guests by name and note and serve preferences accordingly.
Professionally set up bar at the start of opening, including liquor, icing, glassware, juices and garnishes.
Process drink orders in proper calling order both from guests directly and from service staff, checking for correct order and managing billing quickly and efficiently.
Make all cocktails in accordance with Hotel’s standard beverage manual.
Receive and check liquor against previous shift’s requisitions.
Attempt to limit problems and liability related to customers' excessive drinking.
Serve snacks or food items to customers seated at the Raffles Club Lounge.
Organize requisition, pick up and verification for F&B items used in the bar areas.
Ensure that the bar is fully stocked and all side opening and closing duties are completed.
Slice and pit fruit for garnishing drinks.
Arrange bottles and glasses to make attractive displays.
Keep the bar area neat and tidy at all times, regularly clearing dishes and glassware.
Manage security in the work area, and at no time to leave the bar area unless properly relieved by a colleague.
Assist with cleanup - mopping floors, removal of cans and bottles, general cleaning of rails and counters, removal of melting ice in bins.
Maintain complete knowledge of all F&B services, outlets, hotel services/features.
Able to handle cash following established and proper Accounting procedures.
Behave and acts in an exemplary fashion, embodying the brand mindset.
Welcomes guests, handle the sale and provision of all bar services available.
Interacting with guests, taking orders and serving snacks and drinks.
May have to serve guests located outside the bar, maintains excellent relations with colleagues, particularly with departments close to the bar (restaurant, lobby etc).
Ensure equipment remains in good condition.
Apply the procedures for opening and closing a point of sale.
Communicate and work in close cooperation with the other departments (Kitchen, Reception, Butlers, etc).
Familiar with all the hotel's and Raffles Club services and informs guests about them.
Creates a friendly atmosphere at the bar.
Manages the stocks, inventories and setup for the bar in line with brand standards.
Is responsible in the meet of the department's targets by:
following the preparation instructions to the letter and using the right doses
avoiding waste and loss of merchandise
respecting the hotel's procedures and internal audit processes
Driving Guest Satisfaction Index.
Ensures that the workplace remains clean and the safety of consumable goods by always respecting HACCP regulations.
Respects the instructions and safety guidelines for the equipment used.
Applies the hotel's security regulations (in case of fire etc).
Respects the hotel's commitments to the "Planet 21" (saving energy, recycling, sorting waste etc).
Respects the specific rules governing the service of alcoholic beverages.

FAQs

What are the primary responsibilities of a bartender at Raffles Club?

The primary responsibilities include preparing and serving drinks, providing excellent customer service, maintaining cleanliness and organization of the bar area, and managing stock and inventory.

What qualifications are required for this bartender position?

A secondary school education is required, along with a vocational certificate or diploma in Food & Beverage or bar work. Candidates without formal education but with relevant skills and motivation are also considered.

Is previous experience necessary for this role?

Yes, a minimum of 2 years of food and beverage experience, particularly with detailed bar knowledge, is required.

What personal attributes are desirable for a bartender in this position?

Desirable attributes include being a team player with a creative and outgoing personality, good communication skills, self-confidence, problem resolution abilities, and good physical condition.

Are there opportunities for growth and learning within Accor?

Yes, Accor supports employees to grow and learn every day, providing opportunities to explore limitless possibilities within the company.

What language proficiency is required for this job?

Fluency in the English language is required, and knowledge of French would be a plus.

How important is guest interaction in this role?

Guest interaction is crucial; bartenders are expected to greet guests, take orders, serve drinks and snacks, and ensure guest satisfaction.

What safety regulations must bartenders adhere to?

Bartenders must respect the hotel's safety guidelines, follow HACCP regulations for consumable goods, and comply with specific rules governing the service of alcoholic beverages.

Do bartenders need to manage cash or billing processes?

Yes, bartenders are responsible for handling cash according to established accounting procedures and ensuring accurate billing.

Will bartenders have opportunities to serve VIP guests?

Yes, bartenders should be aware of daily events and VIP arrivals to provide personalized service when needed.

RAFFLES

Travel & Leisure

Industry

501-1000

Employees

1887

Founded Year

Mission & Purpose

Founded in Singapore in 1887, Raffles Hotels, Resorts and Residences are places where ideas are born, history is made, and stories and legends are created. At each landmark address, distinguished guests and residents will find a world of timeless elegance and enchanted glamour, where Raffles’ renowned legacy of gracious service knows no bounds. As the authentic heart of a destination, Raffles champions fine art and design, and fosters culture in all its forms, guiding guests to make discoveries in their own time and way. Raffles’ commitment to local communities is expressed through diverse initiatives with a unified mission to actively support the arts and the environment. From one generation to the next, visitors arrive as guests, leave as friends, and return as family. Raffles can be found in key international locations including Singapore, Paris, London, Boston, Istanbul, Dubai, Doha, Maldives, Udaipur, Phnom Penh and Bali, among others. Raffles is part of Accor, a world leading hospitality group.