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Beauty Advisor (Services) - Bluewater, Dartford

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SEPHORA

15d ago

  • Job
    Full-time
    Junior Level
  • Sales & Business Development
    Hospitality & Retail

AI generated summary

  • You should have retail or beauty experience, strong product knowledge, excellent communication and customer service skills, and a passion for beauty, along with flexibility and hygiene understanding.
  • You will demonstrate skincare and makeup techniques, assist customers with personalized consultations, maintain product knowledge, ensure visual merchandising, drive sales, and collaborate with the team.

Requirements

  • Previous experience in a similar role, preferably in a retail environment or beauty industry.
  • In-depth knowledge of skincare and makeup products, brands, and application techniques.
  • Strong communication and interpersonal skills to engage with clients effectively and build relationships.
  • Excellent customer service skills with a focus on exceeding client expectations.
  • Passion for the beauty industry, staying updated with the latest trends and product launches.
  • Ability to work in a fast-paced environment, multitask, and prioritize client needs.
  • Proactive and self-motivated with a strong sense of initiative and problem-solving skills.
  • Understanding of hygiene and sanitation practices in relation to beauty products and tools.
  • Qualifications in beauty therapy or relevant certifications are a plus.
  • Ability to work flexible hours, including evenings, weekends, and holidays, as required.

Responsibilities

  • Services Skills: Demonstrate expertise in skincare and makeup application techniques, including but not limited to foundation matching, contouring, and eye makeup. Conduct product demonstrations and offer in-depth product knowledge to educate clients about features, benefits, and usage instructions.
  • Customer Assistance: Engage with customers in a friendly and approachable manner, actively listening to their needs and preferences. Provide personalized beauty consultations to clients, taking into consideration individual skin type, tone, needs, and desired look. Assist customers with product selection and provide detailed information on application techniques. Actively seek feedback from clients to improve service quality and contribute to continuous improvement initiatives.
  • Product Knowledge: Stay up-to-date with the latest beauty trends, techniques, and products available at Sephora knowledge to offer informed recommendations. Have an in-depth understanding of the features and benefits of different makeup and skincare brands, including Sephora's private label offerings. Continuously expand your knowledge of new beauty launches, ingredients, and industry innovations to provide accurate and valuable information to customers.
  • Visual Merchandising: Maintain a clean and organized workstation, ensuring all products and tools are sanitized and readily available. Ensure shelves are stocked with an appropriate quantity of products at all times. Monitor product expiration dates and remove expired or damaged items. Participate in visual merchandising activities, including product displays and promotions.
  • Sales and Goals: Proactively engage customers to drive sales and meet store sales targets. Recommend additional products, upsell complementary items, and promote Sephora's loyalty program. Actively participate in promotional activities and events to maximize sales opportunities. Upsell and cross-sell products to maximize sales opportunities and contribute to the overall success of the store.
  • Brand Representation: Embody the Sephora brand values and maintain a professional appearance at all times. Ensure the store's visual merchandising standards are upheld, including cleanliness and organization of beauty counters and displays. Act as a brand ambassador by actively promoting Sephora's values and offerings.
  • Team Collaboration: Collaborate with the store team, including other beauty advisors and managers, to create a positive and inclusive work environment. Share knowledge and best practices with colleagues to enhance overall customer service and sales performance. Actively participate in team meetings, trainings, and workshops.
  • Operations: Assist at the cash desk when asked to, ensuring a positive customer experience. Transition seamlessly to the stockroom to support in deliveries and maintain efficient replenishment processes. Your role is pivotal in ensuring the overall operational success of our store. Support other beauty sections in the store, when asked to.
  • New Store Opening Procedures: Support the setup of the new store by participating in unboxing deliveries and stocking shelves, ensuring the smooth transition of merchandise to the shop floor and stockroom.

FAQs

What is the location of the Beauty Advisor (Services) position?

The position is located at Bluewater Shopping Centre, Dartford.

What type of contract is offered for this position?

This position is a permanent, full-time contract for 40 hours per week.

What are the main responsibilities of a Beauty Advisor at Sephora?

The main responsibilities include providing makeup and skincare services, conducting personalized consultations, maintaining product knowledge, visual merchandising, driving sales, and collaborating with the team to enhance customer experiences.

What qualifications are required for the Beauty Advisor role?

Previous experience in a similar role, in-depth knowledge of skincare and makeup products, strong communication skills, excellent customer service skills, and ideally, qualifications in beauty therapy or relevant certifications are preferred.

Is experience in the beauty industry necessary for this role?

While previous experience in the beauty industry is preferred, a strong passion for beauty, along with the willingness to learn, can also be valuable.

What skills are essential for a Beauty Advisor at Sephora?

Essential skills include knowledge of skincare and makeup application techniques, strong customer service abilities, effective communication, multitasking, problem-solving skills, and an understanding of hygiene practices.

Will training be provided for this position?

Yes, Sephora invests in training and development, allowing team members to grow their skills and evolve in their careers through personalized career plans.

What is the work environment like at Sephora?

The work environment at Sephora is dynamic and inclusive, emphasizing teamwork, continuous improvement, and a culture that celebrates diversity.

Are flexible hours required for this role?

Yes, the Beauty Advisor role may require working flexible hours, including evenings, weekends, and holidays.

Does Sephora promote diversity and inclusion in the workplace?

Yes, Sephora is committed to creating and fostering an inclusive environment for all employees and celebrates diversity in its workforce.

SEPHORA

Reimagine your future, with Sephora

Retail & Consumer Goods
Industry
10,001+
Employees
1969
Founded Year

Mission & Purpose

At Sephora, we stand together and we stand for something more since 1969. For empowerment, for exploration, for the opportunity to impact people’s lives through the unlimited power of beauty. As part of the LVMH family, Sephora’s excellence, innovation, and entrepreneurial spirit have made us the world’s leading beauty retailer growing twice faster than the market. With our 3 000 stores & corners in 36 markets and our 31 websites, we offer clients a unique retail experience with innovative services and nearly 300 beauty brands including Sephora’s own brand, Sephora Collection. Beautifying people’s lives is a full-time challenge that our more than 46 000 passionate in-store and Head Office team members tackle every day. At Sephora, you can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. Sparked by energy and excitement, our passion is contagious. So if you are ready to make your mark at a leading global retailer and belong to something beautiful, join us and reimagine your future, with Sephora.