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Beauty Advisor (Skincare) - Manchester, Trafford

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SEPHORA

14d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Manchester

AI generated summary

  • You need customer-facing experience in beauty/skincare, a passion for skincare trends, excellent communication skills, sales-driven mindset, knowledge of products, and flexibility in hours.
  • You will engage customers, provide personalized skincare consultations, maintain product knowledge, meet sales targets, assist with visual merchandising, collaborate with the team, and support operations.

Requirements

  • Previous experience in a customer-facing role, preferably in the beauty or skincare industry.
  • A strong passion for skincare and staying updated on the latest industry trends.
  • Excellent communication and interpersonal skills.
  • Proven ability to provide exceptional customer service.
  • Sales-driven mindset and ability to meet targets.
  • Knowledge of skincare concerns, ingredients, and product formulations.
  • Familiarity with Sephora's brand portfolio is a plus.
  • Ability to work flexible hours, including evenings, weekends, and holidays, as required.

Responsibilities

  • Customer Service: Greet and welcome customers, creating a friendly and inviting atmosphere. Engage with customers to understand their skincare concerns and goals. Provide personalized skincare consultations and recommend appropriate products. Demonstrate and explain product features, benefits, and application techniques. Answer customer inquiries and provide accurate information about skincare products.
  • Product Knowledge and Expertise: Stay up to date with the latest skincare trends, ingredients, and product launches. Develop a deep understanding of the brands and products available at Sephora. Educate customers about the benefits of various skincare ingredients and routines. Provide in-depth knowledge of skincare concerns like acne, aging, hyperpigmentation, etc. Offer advice on skincare regimens and recommend suitable products for individual needs.
  • Sales and Targets: Meet or exceed store sales targets by promoting skincare products. Upsell and cross-sell complementary products to enhance the customer's skincare routine. Demonstrate effective sales techniques to drive product engagement and conversions. Collaborate with team members to achieve overall sales goals for the store.
  • Visual Merchandising: Assist in maintaining an organized and visually appealing skincare section. Ensure shelves are stocked with an appropriate quantity of products at all times. Monitor product expiration dates and remove expired or damaged items. Participate in visual merchandising activities, including product displays and promotions.
  • Training and Education: Attend training sessions and product knowledge seminars to enhance expertise. Stay informed about industry trends, skincare research, and emerging brands. Share skincare knowledge and insights with colleagues to foster a collaborative team environment.
  • Team Collaboration: Collaborate with the store team, including other beauty advisors and managers, to create a positive and inclusive work environment. Share knowledge and best practices with colleagues to enhance overall customer service and sales performance. Actively participate in team meetings, trainings, and workshops.
  • Operations: Assist at the cash desk when asked to, ensuring a positive customer experience. Transition seamlessly to the stockroom to support in deliveries and maintain efficient replenishment processes. Your role is pivotal in ensuring the overall operational success of our store. Support other beauty sections in the store, when asked to.

FAQs

What is the location of the Beauty Advisor position?

The position is located at The Trafford Centre in Manchester.

What is the type of contract for this role?

The contract is full-time (40 hours) and permanent.

What are the main responsibilities of a Beauty Advisor - Skincare Specialist?

Key responsibilities include providing exceptional customer service, offering personalized skincare consultations, promoting skincare products to meet sales targets, assisting with visual merchandising, attending training sessions, and collaborating with the store team.

What skills are required for this position?

The required skills include previous experience in a customer-facing role, a strong passion for skincare, excellent communication and interpersonal skills, a sales-driven mindset, knowledge of skincare concerns and ingredients, and the ability to work flexible hours.

Is experience in the beauty industry necessary for this role?

While previous experience in the beauty or skincare industry is preferable, a strong passion for skincare and customer service is also essential.

Will there be opportunities for training and development?

Yes, Sephora invests in training and development for their teams, providing opportunities for personalized career growth.

What qualities does Sephora value in its employees?

Sephora values talent, diversity, innovation, and a collaborative spirit, aiming to create an inclusive work environment.

Are flexible working hours required for this position?

Yes, the role requires the ability to work flexible hours, including evenings, weekends, and holidays as needed.

Does Sephora promote diversity and inclusion in the workplace?

Yes, Sephora is committed to creating and fostering an inclusive environment and celebrates diversity among its employees.

What can I expect from the company culture at Sephora?

You can expect a culture that emphasizes collaboration, innovation, learning, and a shared goal of reimagining the future of beauty.

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SEPHORA

Reimagine your future, with Sephora

Retail & Consumer Goods
Industry
10,001+
Employees
1969
Founded Year

Mission & Purpose

At Sephora, we stand together and we stand for something more since 1969. For empowerment, for exploration, for the opportunity to impact people’s lives through the unlimited power of beauty. As part of the LVMH family, Sephora’s excellence, innovation, and entrepreneurial spirit have made us the world’s leading beauty retailer growing twice faster than the market. With our 3 000 stores & corners in 36 markets and our 31 websites, we offer clients a unique retail experience with innovative services and nearly 300 beauty brands including Sephora’s own brand, Sephora Collection. Beautifying people’s lives is a full-time challenge that our more than 46 000 passionate in-store and Head Office team members tackle every day. At Sephora, you can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. Sparked by energy and excitement, our passion is contagious. So if you are ready to make your mark at a leading global retailer and belong to something beautiful, join us and reimagine your future, with Sephora.