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Beauty Guide

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John Lewis & Partners

26d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Creative Arts & Fashion
  • Edinburgh

AI generated summary

  • You need a Level 4 qualification or higher, a strong interest in beauty, relevant coursework in beauty and make-up, and experience at a make-up counter is a plus.
  • You will provide personalized beauty advice, enhance the in-store experience, engage customers in appointments and talks, maximize sales, and stay updated on beauty trends for social media content.

Requirements

  • Education should be at National Framework Level 4 or above (e.g. Diploma, Certificates of High Education, Foundation Degree, HND, or Bachelor Degree).
  • Keen interest in beauty and style.
  • Qualification that includes a significant amount of content related to beauty, skincare, and make-up artistry.
  • Experience at a make-up counter would be beneficial.

Responsibilities

  • As Partners - members of the Partnership - it's our responsibility to ensure our success for the future.
  • We proactively seek out opportunities to continuously improve the way we work, taking action to ensure the Partnership is efficient and we are all as productive as possible.
  • It's an ethos each and every Partner works by and you'll carry into your own role too.
  • You'll be responsible for providing inspirational personalised beauty advice, creating the ultimate cosmetic related "theatre" within our branches, and keeping ahead of the competition to provide market leading content to our social media followers.
  • This role will be pivotal in our move towards a more memorable and rewarding experiential shopping experience for our customers.
  • You will embody customer centricity adapting your appointment to the needs of your customer and ensuing they leave the branch with an unforgettable market leading customer experience.
  • Working as part of a team in our Beauty Society you would be facilitating appointments with customers, thinking commercially to maximize sales opportunities and hosting beauty talks to larger groups.
  • You'll love keeping up to date with the latest trends in make-up and skincare and thrive on 'customer likes' on our social media platforms.

FAQs

What are the main responsibilities of a Beauty Guide?

As a Beauty Guide, your main responsibilities include providing personalized beauty advice, creating an engaging cosmetic experience within the store, maximizing sales opportunities, facilitating appointments with customers, and hosting beauty talks for larger groups.

What qualifications are required for this role?

Education should be at National Framework Level 4 or above, with a qualification that includes significant content related to beauty, skincare, and make-up artistry.

Do I need prior experience in the beauty industry?

While prior experience at a make-up counter is beneficial, a keen interest in beauty and style, along with relevant educational qualifications, is essential for this role.

What type of benefits can I expect as a Partner?

As a Partner, you will enjoy a unique benefits package, including staff discounts, subsidized food in Partner dining rooms, discounts at local restaurants, cinema vouchers, and access to exclusive Partnership hotels.

Is there a specific focus on customer experience in this role?

Yes, this role is pivotal in providing a memorable and rewarding customer experience, adapting appointments to meet customer needs, and ensuring they leave with an unforgettable experience.

Can I apply if I don’t have a beauty-related qualification?

While having a beauty-related qualification is desirable, a passion for beauty and relevant skills may still make you a suitable candidate.

What is the hiring process for this position?

The hiring process includes pre-employment screening, which involves a 2-year reference check. It's recommended to apply early as vacancies may close due to high application volumes.

Will I need to work as part of a team?

Yes, you will be working as part of the Beauty Society team, collaborating with colleagues to enhance the customer experience and achieve sales targets.

How can I stay current with trends in this role?

You are encouraged to keep up to date with the latest trends in make-up and skincare, which is essential for providing market-leading content and advice to customers.

What should I include in my CV when applying for this role?

Ensure your CV is up-to-date and highlights your relevant experience, qualifications, and any specific interests in beauty and skincare.

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John Lewis & Partners

Working in Partnership for a happier world. Follow us for company news and careers. #FindYourHappier #DrivenByPurpose

Retail & Consumer Goods
Industry
10,001+
Employees
1864
Founded Year

Mission & Purpose

We’re on a journey, an ongoing experiment to find happier, more trusted ways of doing business and all of our Partners have a part to play. By joining the Partnership you’ll be joining a different kind of business. One that seeks to make a difference, not just to its Partners, but to the lives of everyone. It’s this shared purpose that drives us. Guides us. And we believe that by working together, in Partnership, we can help create a place with happier people, for a happier business and a happier world. #FindYourHappier #DrivenByPurpose