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Benefit Analyst

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Aon

Yesterday

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Data
  • Alpharetta

AI generated summary

  • You need 1+ years in debt cancellation/benefits, strong communication skills, analytical abilities, customer service focus, proficiency in MS Office, and a degree or equivalent experience. Bilingual a plus.
  • You will process benefit transactions, manage inbound calls, analyze documentation needs, prioritize tasks, and ensure excellent customer service while meeting production and quality metrics.

Requirements

  • At least 1 year industry-specific experience in debt cancellation/benefits area or like industry
  • Customer service experience and strong communication and listening skills.
  • Ability to multi-task and manage time effectively.
  • Writes clearly, concisely, and effectively.
  • Strong analytical and problem-solving skills and maintain quality focus.
  • Committed to providing superior customer service.
  • Ability to work independently and work well with others in a team environment.
  • Proficient in Microsoft Office Suites.
  • Bilingual is a plus
  • Bachelor’s degree or equivalent years of industry experience

Responsibilities

  • Process benefit related transactions in a timely and accurate manner
  • Review and analyze what documentation is needed to process a benefit
  • Review daily follow-up status reports and prioritize and manage daily inventory to meet contractual service levels
  • Manage inbound calls in a timely manner
  • Ability to identify and respond efficiently and accurately to customers and providing solutions and/or alternatives
  • Engage in active listening with the customer, confirming or clarifying information and diffuse situations as needed
  • Ability to maneuver through various systems while engaging with the customer
  • Document details of customer’s inquiries and/or complaints and the actions taken to resolve their issues in a comprehensible way
  • Understand and strive to meet or exceed production and quality metrics while providing excellent and consistent customer service

FAQs

What is the job title for this position?

The job title for this position is Benefit Analyst.

Where is the office located?

The office is located in Alpharetta, GA.

What type of schedule is this position?

This position has a Hybrid schedule, requiring 3 days in the office.

What will be my primary responsibilities as a Benefit Analyst?

Your primary responsibilities will include adjudicating benefits for various client debt cancellation programs, handling incoming and outgoing phone calls, processing benefit-related transactions, managing documentation, and ensuring high-quality customer service.

What skills and experience are required for this job?

You should have at least 1 year of industry-specific experience in debt cancellation/benefits or a similar industry, strong customer service and communication skills, the ability to multitask, and proficiency in Microsoft Office Suites.

Is a specific educational background required for this position?

A Bachelor’s degree or equivalent years of industry experience is required for this position.

Are there opportunities for professional development at Aon?

Yes, Aon has a continuous learning culture that inspires and equips colleagues to learn, share, and grow.

What benefits are offered to employees?

Aon offers a comprehensive benefits package including a 401(k) savings plan, medical, dental, and vision insurance, paid time off, tuition assistance, and more.

What is the salary range for this position?

The salary range for this position is $45,000 to $50,000 annually, depending on the applicant's education, experience, skills, and geographic location.

Does Aon offer accommodations for individuals with disabilities?

Yes, Aon provides reasonable adjustments to participate in the job application process and to perform essential job functions once onboard.

Are there any specific requirements for bilingual candidates?

While bilingual skills are a plus, they are not required for the position.

Aon

Aon is in the business of better decisions

Consulting
Industry
10,001+
Employees
1940
Founded Year

Mission & Purpose

Aon is a global professional services firm that specializes in risk management, insurance brokerage, and human resources solutions. They offer a wide range of services including risk assessment, insurance brokerage, retirement and health solutions, and data analytics. Aon's ultimate mission is to empower clients to manage risk effectively, optimise their resources, and make informed decisions that drive business growth and resilience. Their purpose is to help clients navigate the complexities of risk and talent management, providing innovative solutions and insights that enable organisations to mitigate risks, protect assets, attract and retain talent, and enhance overall operational performance. Aon aims to be a trusted advisor, offering customised solutions that address the unique challenges of their clients across industries, ensuring they are well-prepared and positioned for success in a rapidly changing world.