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Benefits Specialist

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HUB International

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    People, HR & Administration
  • Sandy

AI generated summary

  • You need 1-2 years in a carrier or brokerage, a high school diploma, strong communication and analytical skills, proficiency in Microsoft Office, and an understanding of benefits terminology.
  • You will manage open enrollment processes, update notes, resolve discrepancies, answer inquiries, and ensure compliance while maintaining relationships and meeting KPIs.

Requirements

  • 1-2 years working for a carrier or brokerage firm.
  • High School Diploma
  • Strong verbal and written communication skills
  • Analytical and problem solving abilities
  • Proficient in Microsoft Office – intermediate to expert user level preferred.
  • Excellent organizational skills
  • Ability to work well under pressure with attention to detail
  • Team oriented self-starter with ability to prioritize, monitor and control work flow deadlines and be flexible
  • Detail oriented
  • Sense of urgency
  • Understanding of benefits & benefit terminology
  • Proficient typing ability
  • High degree of independence and problem-solving skills
  • Accurate completion of enrollment/changes which includes follow-up with carriers and team

Responsibilities

  • Responsible for the open enrollment closeout process.
  • Responsible for open enrollment and special enrollment notes update in Benefit Point.
  • Responsible for completion of the post enrollment discrepancy reports.
  • Expert with carrier website enrollment process, rules and eligibility.
  • Expert user in BenAdmin system including employee maintenance, data corrections and generating reports.
  • Answers technology and eligibility inquiries from clients, employees and vendors via phone and email within 5 business hours.
  • Performs research and problem resolution of data issues using multiple systems, tools and resources.
  • Initiates and follows through with Account Executive and/or client on enrollment and eligibility related inquiries.
  • Obtain UT Life & Health License.
  • Maintains positive relationships both internally and externally.
  • Maintain HUB Values including HIPPA Compliance.
  • Ensures we’re meeting turn-around times and Key Performance Indicators outlined for the role.

FAQs

What is the main purpose of the Benefits Specialist position?

The main purpose of the Benefits Specialist position is to ensure the accuracy of the HUB online enrollment platform while supporting data entry, corrections, and technology support as part of the Experience Team.

What are the primary responsibilities of the Benefits Specialist?

The primary responsibilities include managing the open enrollment closeout process, updating enrollment notes in Benefit Point, completing post-enrollment discrepancy reports, and addressing technology and eligibility inquiries from clients, employees, and vendors.

What experience is required for this role?

The role requires 1-2 years of experience working for a carrier or brokerage firm.

Is a specific educational background required for this position?

Yes, a High School Diploma is required for this position.

What skills are important for a Benefits Specialist?

Important skills include strong verbal and written communication, analytical and problem-solving abilities, proficiency in Microsoft Office, excellent organizational skills, and attention to detail.

How does the Benefits Specialist maintain communication with clients and team members?

The Benefits Specialist communicates with clients, employees, and vendors via phone and email to address inquiries and ensure ongoing support.

What technology skills are necessary for this job?

The Benefits Specialist should be an expert user of BenAdmin systems, capable of employee maintenance, data corrections, and generating reports, as well as being knowledgeable about carrier website enrollment processes.

Is there any travel required for this position?

No, there is no travel required for this position.

What are the physical requirements for the Benefits Specialist role?

The physical requirements include the ability to lift up to 20 lbs. and the work is primarily sedentary with some walking and standing for up to 10% of the time.

Does HUB International offer equal employment opportunities?

Yes, HUB International is an equal opportunity employer and does not discriminate based on race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, veteran's status, or any other characteristic protected by law.

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HUB International

Finance
Industry
10,001+
Employees

Mission & Purpose

Hi, we’re HUB. We advise businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy. So you’re ready for tomorrow. About Hub International Headquartered in Chicago, Illinois, Hub International Limited (Hub) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, Hub’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions.