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Bilingual (Spanish)HR Call Center Representative

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Humana

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    People, HR & Administration
  • Louisville

AI generated summary

  • You must be bilingual in Spanish, have 1+ years of call center experience, strong communication skills, and familiarity with HR systems. An HR degree and call center HR experience are preferred.
  • You will ensure efficient service center operations, manage technology processes, establish HR standards, and coordinate with HR systems and program managers to address employee inquiries.

Requirements

  • Bilingual in Spanish - must have the ability to effectively converse in Spanish while entering information into systems in English
  • 1+ year of direct inbound call center experience
  • Demonstrated direct customer service skills with the ability to multi-task
  • Demonstrated strong written and verbal communication skills
  • Familiarity with working in a metric driven environment
  • This role is full time, Monday- Friday, 9:35- 6:05( EST)
  • If selected for offer, you must live within a 1-hour commutable distance to Louisville, KY , Humana Waterside building.
  • Associate's or Bachelor's degree in HR or a related field
  • Experience using web-based human resource management systems – Workday
  • Previous HR experience within a call center environment

Responsibilities

  • Ensuring efficiency of service center operations
  • Handling technology and transaction processes
  • Establishing standards and procedures for handling employee questions, transactions and administration of human resource programs
  • Coordinating services with the human resource information systems, human resource program managers and technology specialists.

FAQs

What are the primary responsibilities of a Bilingual HR Call Center Representative 3?

The primary responsibilities include ensuring the efficiency of service center operations, handling technology and transaction processes, establishing standards and procedures for employee inquiries, and coordinating services with HR information systems and program managers.

Is bilingual proficiency in Spanish required for this position?

Yes, being bilingual in Spanish is a requirement, as candidates must effectively converse in Spanish while entering information in English.

What are the working hours for this position?

The role is full-time, Monday to Friday, from 9:35 AM to 6:05 PM (EST).

What is the minimum experience required for this job?

A minimum of 1 year of direct inbound call center experience is required for this position.

Is an associate's or bachelor's degree in HR or a related field preferred?

Yes, having an associate's or bachelor's degree in HR or a related field is preferred but not mandatory.

What technology skills are necessary for this role?

Familiarity with web-based human resource management systems, such as Workday, is preferred.

Are there any specific internet requirements for working from home?

Yes, at a minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended, and candidates must work from a dedicated space free from interruptions.

How is the interview process conducted for this position?

The interview process utilizes an interviewing technology called HireVue, where candidates provide recorded responses to interview questions at a time that works for them.

What is the pay range for the position?

The compensation range is between $44,900 and $60,200 per year, depending on various factors such as geographic location and individual qualifications.

What benefits are offered to associates?

Humana offers competitive benefits including medical, dental, and vision insurance, a 401(k) retirement savings plan, paid time off, short-term and long-term disability, life insurance, and more.

Is Humana an equal opportunity employer?

Yes, Humana is committed to equal opportunity and does not discriminate against any employee or applicant based on various factors, including race, sex, or disability.

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Humana

Science & Healthcare
Industry
1001-5000
Employees
1961
Founded Year

Mission & Purpose

At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.