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Billing Associate

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Thomson Reuters

3mo ago

  • Job
    Full-time
    Junior Level
  • Accounting & Tax
    Business, Operations & Strategy
  • Hyderabad, +1

AI generated summary

  • You should be a graduate/postgraduate in Accounting with 1 year of experience, strong communication skills, problem-solving ability, and knowledge of MS Office, ERP systems, and portal uploads.
  • You will handle billing operations, process orders, manage client relationships, resolve invoicing issues, maintain records, coordinate with teams, and assist in system enhancements while ensuring expectations are met.

Requirements

  • Graduate/Post Graduate in Accounting with 1 years of relevant experience
  • Necessary industry experience & associated number of years of experience
  • Good problem-solving skills, written and verbal communication skills
  • Proven ability to form strong customer relationships, an understanding of customer focus and service delivery
  • Good knowledge of MS Office and ERP (applicable AR systems)
  • Experience in Portal uploads like Ariba,Coupa
  • Must possess and demonstrate exceptional organizational and communications skill

Responsibilities

  • 1. Billing operations knowing of SAP, salesforce, service now ticketing tool, and billing portals, know how of Professional services processing will be an advantage.
  • 2. Obtain information required to process order (user data, product reference details, installation details, exchange requests, billing dates, sales codes, billing account contacts)
  • 3. Have a good knowledge on multiple portals uploads like (Ariba, Coupa).
  • 4. Verify equipment needs, communication requirements and general client needs, making sure to provide timeframes and set client expectations accordingly
  • 5. Escalate all delays to internal departments where interaction is required.
  • 6. Implement release of billing for all services and charges
  • 7. Account Maintenance: Maintain accurate client site billing & location details, and contact/user records on internal systems
  • 8. Establish key client relationships in order to facilitate improved administration and customer satisfaction
  • 9. Manage and resolve external & internal queries relating to Invoice issues, client account information/permissions, and compliance issues
  • 10. Assist clients with Data Access Declarations and Access Statements
  • 11. Liaise with sales and clients for issues relating to customer administration issues act as a mentor/coach to new hires and existing staff as required
  • 12. Establish communication between internal and external groups - Provide timeline and set expectations
  • 13. Coordinate with internal teams and solve the customer billing issues.
  • 14. Consult with product teams, trainers, and systems support to identify service-impacting issues
  • 15. Contribute to new process releases and system enhancements by providing insight and performing tests
  • 16. Work with Sales and Client to identify time-saving and cost-saving opportunities where needed
  • 17. Should be comfortable with Night shifts.

FAQs

What is the job title for this position?

The job title for this position is Billing Associate.

What qualifications are required for the Billing Associate role?

A Graduate/Post Graduate in Accounting with at least 1 year of relevant experience is required for the Billing Associate role.

What tools and systems should a Billing Associate be familiar with?

A Billing Associate should have knowledge of SAP, Salesforce, ServiceNow ticketing tool, and billing portals, as well as experience with Portal uploads like Ariba and Coupa.

Is prior experience in professional services processing an advantage for this role?

Yes, knowledge of professional services processing will be considered an advantage for this role.

What are the working hours for the Billing Associate position?

The Billing Associate position requires flexibility and comfort with night shifts.

What kind of skills are necessary for success in this role?

Good problem-solving skills, strong written and verbal communication skills, exceptional organizational skills, and the proven ability to form strong customer relationships are necessary for success in this role.

Does the company offer any benefits or perks for employees?

Yes, the company offers comprehensive benefit plans, a hybrid work model, mental health days, tuition reimbursement, and various resources for wellbeing.

How does the company support work-life balance?

The company supports work-life balance with flexible vacation options, mental health initiatives, and the ability to work from another location for up to eight weeks a year.

Will there be opportunities for professional growth and development?

Yes, the company provides access to LinkedIn Learning, an internal Talent Marketplace, and opportunities for networking through initiatives like Ten Thousand Coffees.

What is the company’s commitment towards diversity and inclusion?

The company has a globally recognized and award-winning reputation for equality, diversity, and inclusion, and actively seeks talented employees from diverse backgrounds.

How can I find more information about Thomson Reuters?

More information about Thomson Reuters can be found on their official website at https://thomsonreuters.com.

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Thomson Reuters

Entertainment & Media
Industry
10,001+
Employees
2008
Founded Year

Mission & Purpose

Thomson Reuters is the world’s leading provider of news and information-based tools to professionals. Our worldwide network of journalists and specialist editors keep customers up to speed on global developments, with a particular focus on legal, regulatory and tax changes. Our customers operate in complex arenas that move society forward — tax, law, compliance, government, media. In a disruptive digital age, we help professionals reinvent themselves. Thomson Reuters shares are listed on the Toronto and New York Stock Exchanges (symbol: TRI).