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Billing Associate

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Thomson Reuters

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Accounting & Tax

AI generated summary

  • You need a degree in Accounting, 1 year experience, strong problem-solving and communication skills, customer relationship focus, and proficiency in MS Office and ERP systems.
  • You will manage order processes, handle internal queries, support billing tasks, monitor emails, and ensure service quality while collaborating with team members during your shift.

Requirements

  • Graduate/Post Graduate in Accounting with 1 years of relevant experience
  • Necessary industry experience & associated number of years of experience
  • Good problem-solving skills, written and verbal communication skills.
  • Proven ability to form strong customer relationships, an understanding of customer focus and service delivery
  • Good knowledge of MS Office and ERP (applicable AR systems)
  • Must possess and demonstrate exceptional organizational and communications skill.

Responsibilities

  • Manage the order process for select products; this includes entering orders into specialist permissioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy.
  • Escalate all delays to internal groups including to the senior members of the team as appropriate
  • Accountable for meeting and maintaining defined standards for quality and productivity
  • Manage internal customer queries and communication in a professional and service-minded manner ensuring
  • Be a team player and ensure that internal and external customer's requirements are met - attend team meetings
  • Responsible for online Maintenance, Lapsing of subscriptions and access related issues.
  • Support billing team in validating online invoices and portals
  • Monitor the group email account to ensure that requests are actioned and completed according to agreed turnaround times.
  • Creating and modification of customer master data.
  • Meet agreed volume, service and quality targets
  • Shift timing :- 12pm to 9pm

FAQs

What are the working hours for the Billing Associate position?

The working hours for the Billing Associate position are from 12 PM to 9 PM.

What qualifications are required for the Billing Associate role?

A graduate or post-graduate degree in Accounting with at least 1 year of relevant experience is required.

Is there any specific software experience required for this job?

Yes, good knowledge of MS Office and ERP systems, specifically AR systems, is necessary.

What type of relationship skills are expected for this position?

The candidate should have a proven ability to form strong customer relationships and an understanding of customer focus and service delivery.

Are there opportunities for professional development in this role?

Yes, the company offers access to LinkedIn Learning, an internal Talent Marketplace for project opportunities, and networking through Ten Thousand Coffees.

How does the company support employee wellbeing?

The company provides comprehensive benefit plans, flexible vacation options, mental health days off, resources for mental, physical, and financial wellbeing, and other supportive benefits for work-life balance.

Is there a focus on diversity and inclusion at the company?

Yes, the company has a globally recognized and award-winning reputation for equality, diversity, and inclusion.

Will I be working as part of a team in this role?

Yes, being a team player and attending team meetings to ensure customer requirements are met is part of the role.

What are the responsibilities related to billing in this position?

Responsibilities include validating online invoices, managing internal customer queries, maintaining customer master data, and supporting various billing-related tasks.

Is there any flexibility in where employees can work?

Yes, the company has adopted a hybrid work model, allowing for flexible working environments with 2-3 days a week in the office, depending on the role.

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Thomson Reuters

Entertainment & Media
Industry
10,001+
Employees
2008
Founded Year

Mission & Purpose

Thomson Reuters is the world’s leading provider of news and information-based tools to professionals. Our worldwide network of journalists and specialist editors keep customers up to speed on global developments, with a particular focus on legal, regulatory and tax changes. Our customers operate in complex arenas that move society forward — tax, law, compliance, government, media. In a disruptive digital age, we help professionals reinvent themselves. Thomson Reuters shares are listed on the Toronto and New York Stock Exchanges (symbol: TRI).