FAQs
What is the main responsibility of the Billing Dispute Resolution Assistant?
The primary responsibility of the Billing Dispute Resolution Assistant is to provide administrative support to the Billing Dispute Resolution Team, focusing on tracking and data entry to ensure disputes are properly recorded and finalized.
What qualifications are required for this position?
The required qualifications include a high school diploma, 10+ years of administrative support experience focused on project management, proficiency in MS Word, Excel, PowerPoint, and Outlook, excellent verbal and written communication skills, strong organizational skills, and the ability to prioritize and multi-task in a high-volume environment.
Is familiarity with any specific software preferred for this role?
Yes, familiarity with the NetSuite ERP system is preferred for this role.
What kind of work environment can I expect?
The work environment is a professional office setting, where the ability to handle multiple priorities and demands in a fast-paced atmosphere is essential.
Does the company offer any benefits?
Yes, C1 offers a comprehensive benefits package including a 401(k) plan, medical coverage, HSA contributions, dental and vision plans, employer-paid life and disability insurance, and more.
Is prior experience in billing dispute resolution necessary?
While specific prior experience in billing dispute resolution is not explicitly required, relevant administrative support experience is essential.
What are the essential functions of this job?
The essential functions include monitoring the Billing Dispute Resolution Team’s email inbox, creating billing disputes in a ticketing system, assigning tickets to analysts, monitoring the ticket queue, and assisting with various administrative tasks.
What is the company culture like at C1?
C1 emphasizes passion and commitment to its customers and strives to create an environment where team members are empowered to excel in their roles and provide top-notch service.
How does the company support employee wellness?
C1 provides numerous wellness benefits, such as access to TeleHealth options, healthy living solutions like Omada Health, accident insurance, critical illness insurance, and volunteer time off.
Can I expect opportunities for career advancement?
Yes, C1 encourages continuous improvement and offers opportunities for employees to grow and advance within the company.