You need 2+ years of AR/billing experience, 3+ years in customer service, degree or equivalent, Excel proficiency, detail-oriented, strong communication skills, team player, ability to work under pressure, and willing to work a specific shift.

You'll provide top-notch customer service, draft invoices, resolve billing disputes, assist with month-end closing, analyze billing data, support accounting operations, and work with collections to pursue past due payments.

Banking & Finance

United States

Cleveland

Large

Cision is a leading global provider of earned media software and services to public relations and marketing communications professionals. Cision’s software allows users to identify key influencers, craft and distribute strategic content, and measure meaningful impact. Cision has over 4,800 employees with offices in 24 countries throughout the Americas, EMEA, and APAC.

Marketing & Advertising

Cision

Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.The billing specialist is responsible to bill, credit and edit invoices for clients, communicating both directly with clients and internal sales account owners. Perform rebills for clients and any other requests from management which includes auditing, account review, special handling, and communication to different levels of employees. The role requires strong communication and organizational skills.What you'll do:<ul><li>Provide exceptional customer service and be able to de-escalate and resolve conflicts on a regular basis.&nbsp;</li><li>Draft key client deliverables, including customer invoices and credit memos&nbsp;</li><li>Assist in the resolution of billing discrepancies and disputes.&nbsp;</li><li>Assist with monthly closing procedures&nbsp;</li><li>Compiling,&nbsp;interpreting,&nbsp;and summarizing billing data&nbsp;</li><li>Support accounting operations and client service staff with customer analyses and communication&nbsp;</li><li>Operate an electronic billing system and works with database software&nbsp;</li><li>Compile and review reports&nbsp;</li><li>Work with collections team to pursue past due payments&nbsp;</li></ul>What you'll need:<ul><li>At least&nbsp;2&nbsp;years of experience&nbsp;in accounts receivable or billing&nbsp;</li><li>At least 3 years of customer service&nbsp;experience&nbsp;</li><li>B.A. or B.S. degree or equivalent work experience&nbsp;</li><li>The ability to work accurately and independently&nbsp;</li><li>Highly motivated and a self-starter who can quickly pick up new skills and enhance existing processes&nbsp;</li><li>Advanced knowledge of Excel&nbsp;</li><li>NetSuite&nbsp;experience,&nbsp;is a plus&nbsp;</li><li>Extremely detail oriented&nbsp;</li><li>Clear, direct, and empathetic communication in both one-on-one and team settings; able to deal effectively when needing to reduce tension or conflict&nbsp;</li><li>Willingness to be part of a team…cooperating with others to get the right answers quickly&nbsp;</li><li>Maintains stable performance while under pressure or opposition, handling stress with grace and tact&nbsp;</li></ul>

Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.The billing specialist is responsible to bill, credit and edit invoices for clients, communicating both directly with clients and internal sales account owners. Perform rebills for clients and any other requests from management which includes auditing, account review, special handling, and communication to different levels of employees. The role requires strong communication and organizational skills.What you'll do:Provide exceptional customer service and be able to de-escalate and resolve conflicts on a regular basis. Draft key client deliverables, including customer invoices and credit memos Assist in the resolution of billing discrepancies and disputes. Assist with monthly closing procedures Compiling, interpreting, and summarizing billing data Support accounting operations and client service staff with customer analyses and communication Operate an electronic billing system and works with database software Compile and review reports Work with collections team to pursue past due payments What you'll need:At least 2 years of experience in accounts receivable or billing At least 3 years of customer service experience B.A. or B.S. degree or equivalent work experience The ability to work accurately and independently Highly motivated and a self-starter who can quickly pick up new skills and enhance existing processes Advanced knowledge of Excel NetSuite experience, is a plus Extremely detail oriented Clear, direct, and empathetic communication in both one-on-one and team settings; able to deal effectively when needing to reduce tension or conflict Willingness to be part of a team…cooperating with others to get the right answers quickly Maintains stable performance while under pressure or opposition, handling stress with grace and tact 

Billing Specialist - Cleveland

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Cision

Mission & Purpose