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BizOps Engineer II

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Mastercard

21d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Software Engineering
    IT & Cybersecurity
  • Dublin

AI generated summary

  • You should have a BS in a technical field, SQL/PLSQL skills, knowledge of databases, and middleware. Familiarity with Unix, CI/CD, algorithms, and monitoring tools is essential.
  • You will enhance platform quality, manage service lifecycle, analyze ITSM activities, support system design, ensure high availability, automate tasks, and collaborate with global teams on operational needs.

Requirements

  • BS degree in Computer Science or related technical field (e.g., physics or mathematics), or equivalent practical experience.
  • Intermediate knowledge of SQL tuning background.
  • Hands-on SQL tuning and troubleshooting experience.
  • Working PL/SQL coding background.
  • Understanding of logical and physical data models on structured and unstructured data patterns.
  • Knowledge of multiple database technologies (including but not limited to): Oracle, MySql.
  • The ideal candidate should have experience in more than one database technology.
  • Intermediate knowledge of Oracle middleware (Weblogic, Business Intelligence Publisher).
  • Intermediate knowledge of data warehouses.
  • Experience in the financial industry would be beneficial.
  • Strong English language skills.
  • Good Analytical skills.
  • Systematic problem-solving approach coupled with communication skills and a sense of ownership and drive.
  • SQL PL/SQL comprehension (querying and administration).
  • Unix / PERL / BASH comprehension.
  • Familiar with administration of high availability application's.
  • Ability to interact with customers, suppliers and asking effective, forward thinking questions.
  • Strong desire to learn with a team of professionals.
  • CI/CD fundamentals.
  • ITIL foundation.
  • Experience with algorithms, data structures, scripting, pipeline management, and software design.
  • Familiar with monitoring tools, i.e. Splunk, Zabbix.
  • Experience in one or more of the following: C, C++, Java, Python, Go, Perl, or Ruby.
  • Interest in designing, analyzing, and troubleshooting large-scale distributed systems.
  • Experience in industry standard CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory, and Chef.

Responsibilities

  • Assist the local team to ensure a particular project is completed to enhance the platform quality.
  • Ensures platform procedures are well documented.
  • Learn new methodologies to improve Business Operations.
  • Engage in and improve the whole lifecycle of services-from inception and design, through deployment, operation and refinement.
  • Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.
  • Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
  • Maintain services once they are live by measuring and monitoring availability, latency, and overall system health.
  • Practice sustainable incident response and blameless postmortems.
  • Assurance of high availability for administered systems on the defined level.
  • Creation and maintenance of production procedures.
  • Work with a global team spread across tech hubs in multiple geographies and time zones.
  • We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.
  • Interest in designing, analyzing and troubleshooting, high available and large-scale distributed systems.
  • We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships.
  • Support daily operations with a hyper focus on triage and then root cause by understanding the business implications of our products.
  • Shift left to be more proactive and upfront in the development process.
  • Proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications.
  • Streamlining and standardizing traditional application specific support activities.
  • Centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders.
  • Align Product and Customer Focused priorities with Operational needs.
  • Automation of BAU tasks.

FAQs

What is the role of a BizOps Engineer II at Mastercard?

The role of a BizOps Engineer II is to act as a production readiness steward for the platform, managing and mitigating business risks associated with customer interactions with Mastercard's technology platforms, while continuously linking technology recommendations with business value.

What are the primary responsibilities of this position?

The primary responsibilities include ensuring project completion to enhance platform quality, documenting platform procedures, analyzing ITSM activities, supporting services before and after they go live, and maintaining high availability for administered systems.

What educational background is required for this role?

A BS degree in Computer Science or a related technical field (such as physics or mathematics), or equivalent practical experience is required.

Is experience in the financial industry beneficial for this role?

Yes, experience in the financial industry would be beneficial for candidates applying for the BizOps Engineer II position.

What specific technical skills are required for this position?

Required skills include intermediate knowledge of SQL tuning, hands-on SQL troubleshooting experience, working knowledge of PL/SQL, familiarity with multiple database technologies (like Oracle and MySQL), and basic understanding of CI/CD fundamentals.

What soft skills are important for a BizOps Engineer II?

Important soft skills include strong analytical skills, effective communication abilities, a systematic problem-solving approach, a sense of ownership, and the ability to interact with customers and suppliers.

Are there any preferred additional certifications or knowledge?

Yes, having an ITIL foundation, experience with algorithms, scripting languages, and familiarity with monitoring tools, along with experience in industry-standard CI/CD tools would be advantageous.

Does Mastercard provide opportunities for professional growth?

Yes, Mastercard fosters a unique culture that offers flexibility to shape careers across disciplines and continents, providing opportunities to work alongside experts and leaders at every level of the business.

What kind of team environment can one expect while working at Mastercard?

Applicants can expect to work in an inclusive and diverse team environment, characterized by rich collaboration, a culture that values individual strengths, and perspectives.

What is the company's stance on security?

Mastercard emphasizes the importance of information security. All employees must abide by security policies and practices, ensure data confidentiality and integrity, report any suspected violations, and complete periodic mandatory security training.

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Mastercard

Connecting Everyone to Priceless Possibilities

Consulting
Industry
10,001+
Employees
1966
Founded Year

Mission & Purpose

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.