Large

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Consulting

Mastercard

Connecting Everyone to Priceless Possibilities

You need tech experience in payments/e-commerce, proven sales success, strong relationship skills, a results-driven mindset, team leadership, and strategic communication abilities.

You will lead a team, manage P&L, build client relationships, design solutions, drive go-to-market strategies, and ensure growth through innovation and partnership development.

Business, Operations & Strategy

Product

Munich

Berlin

Frankfurt

<div><div>Our Purpose</div><div></div><div>
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.</div><div></div><div>
Title and Summary</div><div></div>
Vice President Fintech - German Cluster<div></div>
The Vice President Fintech - German Cluster is responsible for the account management of a portfolio with Fintech partners in German speaking markets. The role strongly focused on solution design, digital development, business case design as well as customer negotiations and implementations. Furthermore, the development of customer relationships, the regional business development strategy as well as the long-term customer development are key elements of the role. The role is directly connected to the Central European divisional leadership and includes the management of a dedicated Business Development and Account Management team reporting directly to this role. 
The position requires leadership experience, strong business acumen, relevant market insights as well as strong subject matter expertise in digital payments-related products in order to help deliver digital products and solutions suiting the local market needs. 
Besides being a self-starter that easily connects with our partners you need to have a technological mindset and the willingness to go the extra mile with our clients to create compelling payment solutions. 
<ul><li>Strong People Leader with the ability to further drive the growth of an exceptional team: Define the growth and innovation agenda together with a highly specialized and motivated team.</li><li>Grow and progress with our clients: Manage the segment P&amp;L and define strategy, set goals and execute on it in close collaboration with the Central European Divisional Management.</li><li>Build trusted relationships with our Fintech &amp; Digital clients! Structured customer account management and execution. Management of customers as well as internal stakeholders to successfully design, build and implement customer solutions</li><li>Develop and implement a country-wide go-to-market plan, including product positioning, development of key benefits, and target customer for the local digital solutions</li><li>Drive solution design, sales and product delivery in a highly competitive, fast changing environment</li><li>Build compelling solutions! Be responsible for the design, launch and management of our overall integration approach and work with the customer and technical solution architects as well as product managers on the product roadmap to fit the market needs.</li><li>Proactively manage new partnership idea pipeline that anticipates and/or responds new technological trends as well as eco system stakeholder needs and competitive threats</li><li>Create business cases, implementation, end to end operational and support processes, and product roadmaps for concepts under development</li><li>Close &amp; Scale! Ensure growth and tactical targets are reached</li><li>Leadership! We at Mastercard strive to think bold, innovate with intention and deliver scalable solutions and have the ability to bring in different perspectives and help each other to be great. We are looking for individuals that lead by example as team players!</li><li>Continuous development and execution of strategic framework for the German speaking cluster</li><li>Background in technology / e-/m-Commerce</li><li>Location: Munich / Berlin / Frankfurt</li></ul> 
Things we expect from you: 
 
<ul><li>Experience in fast paced, technology centric environment including Payments, e-commerce, Retail, Financial Services and/or Consulting</li><li>Curiosity, can-do attitude, agility, creativity and a real team player</li><li>Results-oriented and customer-focused self-starter: Track record in achieving business development targets and building customer relationships through customer sales</li><li>Proven ability to develop sustainable business relationships in diverse environments and track record of successful sales</li><li>Strong communication skills and ability to act in matrix environment</li><li>Ability to understand and execute on key operational aspects, and attentive to details</li><li>Business acumen with the ability to create solutions that meet real customer needs</li><li>Experience in leading &amp; developing a team to achieve high performance</li><li>Track record of relationship management and negotiation skills</li><li>Strategic thinking and outstanding communication skills on all levels</li></ul><div></div><div>
Corporate Security Responsibility</div><div> 
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:</div><ul><li><div>
Abide by Mastercard&rsquo;s security policies and practices;</div></li><li><div>
Ensure the confidentiality and integrity of the information being accessed;</div></li><li><div>
Report any suspected information security violation or breach, and</div></li><li><div>
Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.</div></li></ul></div><div></div>

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Vice President Fintech - German Cluster
The Vice President Fintech - German Cluster is responsible for the account management of a portfolio with Fintech partners in German speaking markets. The role strongly focused on solution design, digital development, business case design as well as customer negotiations and implementations. Furthermore, the development of customer relationships, the regional business development strategy as well as the long-term customer development are key elements of the role. The role is directly connected to the Central European divisional leadership and includes the management of a dedicated Business Development and Account Management team reporting directly to this role.
The position requires leadership experience, strong business acumen, relevant market insights as well as strong subject matter expertise in digital payments-related products in order to help deliver digital products and solutions suiting the local market needs.
Besides being a self-starter that easily connects with our partners you need to have a technological mindset and the willingness to go the extra mile with our clients to create compelling payment solutions.
Strong People Leader with the ability to further drive the growth of an exceptional team: Define the growth and innovation agenda together with a highly specialized and motivated team.Grow and progress with our clients: Manage the segment P&L and define strategy, set goals and execute on it in close collaboration with the Central European Divisional Management.Build trusted relationships with our Fintech & Digital clients! Structured customer account management and execution. Management of customers as well as internal stakeholders to successfully design, build and implement customer solutionsDevelop and implement a country-wide go-to-market plan, including product positioning, development of key benefits, and target customer for the local digital solutionsDrive solution design, sales and product delivery in a highly competitive, fast changing environmentBuild compelling solutions! Be responsible for the design, launch and management of our overall integration approach and work with the customer and technical solution architects as well as product managers on the product roadmap to fit the market needs.Proactively manage new partnership idea pipeline that anticipates and/or responds new technological trends as well as eco system stakeholder needs and competitive threatsCreate business cases, implementation, end to end operational and support processes, and product roadmaps for concepts under developmentClose & Scale! Ensure growth and tactical targets are reachedLeadership! We at Mastercard strive to think bold, innovate with intention and deliver scalable solutions and have the ability to bring in different perspectives and help each other to be great. We are looking for individuals that lead by example as team players!Continuous development and execution of strategic framework for the German speaking clusterBackground in technology / e-/m-CommerceLocation: Munich / Berlin / Frankfurt
Things we expect from you:

Experience in fast paced, technology centric environment including Payments, e-commerce, Retail, Financial Services and/or ConsultingCuriosity, can-do attitude, agility, creativity and a real team playerResults-oriented and customer-focused self-starter: Track record in achieving business development targets and building customer relationships through customer salesProven ability to develop sustainable business relationships in diverse environments and track record of successful salesStrong communication skills and ability to act in matrix environmentAbility to understand and execute on key operational aspects, and attentive to detailsBusiness acumen with the ability to create solutions that meet real customer needsExperience in leading & developing a team to achieve high performanceTrack record of relationship management and negotiation skillsStrategic thinking and outstanding communication skills on all levels
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Vice President Fintech - German Cluster - Mastercard

Vice President Fintech - German Cluster

You must have experience in P&C programs, consulting with leaders, building stakeholder relationships, using HR systems, analyzing data in Excel, and possess strong communication skills.

You will manage talent programs, coach managers, resolve service issues, support employee development, and engage with the local community while ensuring effective onboarding and compliance with regulations.

People, HR & Administration

O'Fallon

<div>Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, People Business Partner
Come join Mastercard and the fast growing Tech Hub as Manager, People Business Partner in St. Louis! 
 
Overview 
The People &amp; Capability team is looking for a Manager, People Business Partner to drive the local execution of key people priorities for the Services business in Mastercard.
 
This role will support around 500 St. Louis Tech Hub employees and work in close collaboration with business leaders, people business partners and Centres of Expertise (COE) to ensure programs, processes and initiatives are successfully implemented and managed. 
 
Role: 
<ul><li>Responsible for the management and delivery of core People and Capability programs, including talent and performance management, learning, year-end compensation planning, and workforce planning within a business line or geography.</li><li>Acts as a primary point of contact with COEs on program delivery issues and customizations for the business they support.</li><li>Coaches managers and employees on development, employee relations and total reward issues.</li><li>Conducts development plan audits and ensures appropriate plans are in place.</li><li>Provides support across businesses for the geography that they manage.</li><li>May participate in the roll-out of wellness initiatives and on-boarding activities for a business or location.</li><li>Shares local intelligence and provides a &lsquo;field perspective&rsquo; on the effectiveness of programs and initiatives.</li><li>Resolves complex service issues that have been escalated from COEs or the GBSC.</li><li>Serves as subject matter expert on the local labor market and regulatory environment.</li><li>Support community engagement efforts in St. Louis and partnerships with non-profit programs.</li><li>Onboard and support early career programs and joiners in conjunction with the talent COE.</li></ul> 
All About You: 
<ul><li>Demonstrated success coordinating and delivering corporate P&amp;C programs/processes (e.g., talent management, year-end compensation planning) and reporting on progress.</li><li>Demonstrated success when consulting with leaders and other stakeholders on the local P&amp;C issues.</li><li>Experience building relationships and collaborating with other key stakeholders.</li><li>Experience working with various HR systems.</li><li>Ability to work with data in Excel and other data tools and interpret data to tell a story</li><li>Strong written and verbal communication.</li></ul> 
Salary range: 
$99,000-158,000
Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility 
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:<ul><li>
Abide by Mastercard&rsquo;s security policies and practices;</li><li>
Ensure the confidentiality and integrity of the information being accessed;</li><li>
Report any suspected information security violation or breach, and</li><li>
Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.</li></ul>
In line with Mastercard&rsquo;s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.
Pay Ranges</div>

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, People Business Partner
Come join Mastercard and the fast growing Tech Hub as Manager, People Business Partner in St. Louis!

Overview
The People & Capability team is looking for a Manager, People Business Partner to drive the local execution of key people priorities for the Services business in Mastercard.

This role will support around 500 St. Louis Tech Hub employees and work in close collaboration with business leaders, people business partners and Centres of Expertise (COE) to ensure programs, processes and initiatives are successfully implemented and managed.

Role:
Responsible for the management and delivery of core People and Capability programs, including talent and performance management, learning, year-end compensation planning, and workforce planning within a business line or geography.Acts as a primary point of contact with COEs on program delivery issues and customizations for the business they support.Coaches managers and employees on development, employee relations and total reward issues.Conducts development plan audits and ensures appropriate plans are in place.Provides support across businesses for the geography that they manage.May participate in the roll-out of wellness initiatives and on-boarding activities for a business or location.Shares local intelligence and provides a ‘field perspective’ on the effectiveness of programs and initiatives.Resolves complex service issues that have been escalated from COEs or the GBSC.Serves as subject matter expert on the local labor market and regulatory environment.Support community engagement efforts in St. Louis and partnerships with non-profit programs.Onboard and support early career programs and joiners in conjunction with the talent COE.
All About You:
Demonstrated success coordinating and delivering corporate P&C programs/processes (e.g., talent management, year-end compensation planning) and reporting on progress.Demonstrated success when consulting with leaders and other stakeholders on the local P&C issues.Experience building relationships and collaborating with other key stakeholders.Experience working with various HR systems.Ability to work with data in Excel and other data tools and interpret data to tell a storyStrong written and verbal communication.
Salary range:
$99,000-158,000
Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.
Pay Ranges

Manager, People Business Partner - Mastercard

Manager, People Business Partner

You should have employee relations experience, knowledge of US employment law, investigative skills, strong analytical abilities, excellent communication, and interpersonal skills.

You will advise on policies, investigate employee issues, document findings, manage cases, report to stakeholders, develop training, and drive employee relations strategies globally.

Harrison

<div>Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Employee Relations
Overview:
 
Mastercard is looking for an experienced Employee Relations professional to join its Global Employee Relations team. Working closely with the People Business Partners, employment law, compliance and business stakeholders, the desired candidate will develop and leverage ER best practices and processes to support our culture of decency and fairness consistent with Mastercard values and local laws. Hybrid flexible working is available. 
 
Role:
 
<ul><li>Provide expert advice to HR, managers and employees about company policies and processes
</li><li>Investigate employee relations concerns, including complaints of discrimination, harassment, retaliation and other work-related issues
</li><li>Prepare investigative documentation, including interview notes and summary of findings</li><li>Prepare, track and maintain appropriate investigation and reorganization data and documentation
</li><li>Use case management system to manage cases from intake to resolution
</li><li>Provide and manage periodic reporting to relevant senior stakeholders
</li><li>Ability to establish strong cross-functional relationships at all levels and geographies
</li><li>Partner with relevant control functions on investigations and outcomes
</li><li>Develop global guidance documents, materials and training for HR
</li><li>Develop, drive and deliver employee relations strategies, guidelines and procedures
</li><li>Partner with internal employment counsel, compliance and HR Business Partners to effectively manage employee relations issues/investigations
</li><li>Develop and deliver training regarding HR policy and processes for HR, business leaders and employees as needed
</li><li>Proven project management skills with demonstrated ability to manage global projects
</li><li>Create insights from data to inform process and improvements to drive a culture consistent with Mastercard values</li></ul> 
All About You: 
<ul><li>Experience advising on a wide range of employee relations issues</li><li>Experience of multi-national, fast-paced organization</li><li>Strong knowledge of US employment law and strong investigative skills
</li><li>Strong analytical and problem-solving skills with ability to organize and analyze data
</li><li>Excellent interpersonal skills with demonstrated patience, tact, and respect
</li><li>Exceptional detail and follow-up skills</li><li>Excellent verbal and written communication skills</li></ul> 
Salary range: $144,000-230,000
Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility 
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:<ul><li>
Abide by Mastercard&rsquo;s security policies and practices;</li><li>
Ensure the confidentiality and integrity of the information being accessed;</li><li>
Report any suspected information security violation or breach, and</li><li>
Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.</li></ul>
In line with Mastercard&rsquo;s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.
Pay Ranges
Purchase, New York: $144,000 - $230,000 USD</div>

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Employee Relations
Overview:

Mastercard is looking for an experienced Employee Relations professional to join its Global Employee Relations team. Working closely with the People Business Partners, employment law, compliance and business stakeholders, the desired candidate will develop and leverage ER best practices and processes to support our culture of decency and fairness consistent with Mastercard values and local laws. Hybrid flexible working is available.

Role:

Provide expert advice to HR, managers and employees about company policies and processes
Investigate employee relations concerns, including complaints of discrimination, harassment, retaliation and other work-related issues
Prepare investigative documentation, including interview notes and summary of findingsPrepare, track and maintain appropriate investigation and reorganization data and documentation
Use case management system to manage cases from intake to resolution
Provide and manage periodic reporting to relevant senior stakeholders
Ability to establish strong cross-functional relationships at all levels and geographies
Partner with relevant control functions on investigations and outcomes
Develop global guidance documents, materials and training for HR
Develop, drive and deliver employee relations strategies, guidelines and procedures
Partner with internal employment counsel, compliance and HR Business Partners to effectively manage employee relations issues/investigations
Develop and deliver training regarding HR policy and processes for HR, business leaders and employees as needed
Proven project management skills with demonstrated ability to manage global projects
Create insights from data to inform process and improvements to drive a culture consistent with Mastercard values
All About You:
Experience advising on a wide range of employee relations issuesExperience of multi-national, fast-paced organizationStrong knowledge of US employment law and strong investigative skills
Strong analytical and problem-solving skills with ability to organize and analyze data
Excellent interpersonal skills with demonstrated patience, tact, and respect
Exceptional detail and follow-up skillsExcellent verbal and written communication skills
Salary range: $144,000-230,000
Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.
Pay Ranges
Purchase, New York: $144,000 - $230,000 USD

Director, Employee Relations - Mastercard

Director, Employee Relations

You need a relevant degree or equivalent experience, strong analytical and communication skills, ER investigative support, and expertise in Excel, Access, and PowerPoint. Flexibility and attention to detail are essential.

You will analyze employee relations data, support investigations, develop insightful reports, manage projects, and collaborate with leaders on health and safety initiatives across global teams.

Data

Atlanta

<div>Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Employee Relations Analytics, Investigations, and Health &amp; Safety
Overview: 
The Manager, Employee Relations Analytics, Investigations, and Health &amp; Safety will be a member of the Employee Relations team which operates globally 
This individual will bring experience in data management and insights (typically gained by working within an ER or HR functional domain), and program management to support global ER and Health &amp; Safety initiatives to positively impact our culture and support our employees 
<ul><li>Supports the delivery of employee relations governance, guidelines and procedures through ER data management analysis processes</li><li>Provide data analysis, astute insights, clarity and commentary in an effective, efficient, repeatable, and scalable manner</li><li>Provides investigative support including participating in ER interviews as needed
</li><li>Supports key projects in ER and Health &amp; Safety including governance / reporting, communications, and process improvement</li></ul> 
Competitive candidates will be detail-oriented, execution-focused, and accomplished at driving quantifiable results within a matrix organization. The ideal candidate will have a strong desire to build a career in Employee Relations while leveraging strong analytical and data skills and foundational HR experience.
 
 
Role: 
<ul><li>Partners closely with ER leaders to provide support through ER trend data and analytics and Health &amp; Safety process design, implementation and reporting</li><li>Experienced in using and leveraging case management and other systems to deliver metrics to the business</li><li>Strong presentation and story-telling skills to provide accurate and insightful reporting to ultimately be presented to relevant stakeholders including senior management, Audit Committee and the Business Conduct Office
</li><li>Partner with control functions on reporting on relevant investigations, outcomes and HR</li><li>Support investigations of employee relations concerns, including complaints of discrimination, harassment, retaliation and other work-related issues across regions</li><li>Ability to establish strong cross-functional relationships across levels and geographies</li><li>Proven project management skills with demonstrated ability to support global projects</li><li>Applies knowledge in quantitative and qualitative analysis as well as data visualization to surface clear and compelling narratives around ER data</li><li>Demonstrates exceptional judgment and discretion when dealing with highly sensitive people data</li></ul> 
All About You: 
<ul><li>Bachelors or Masters level degree or equivalent work experience
</li><li>Strong analytical and problem-solving skills with ability to organize and analyze data</li><li>Ability to translate results of analyses into data-driven insights to ensure key messages resonate with the target audience</li><li>End-to-end problem-solving and communication abilities: diagnosis, data cleaning, integration and transformation, analysis, visualization, and support for presentation</li><li>ER investigative support skills</li><li>Ability to listen, but also to persuasively convey opinions and recommendations both in speaking and writing</li><li>Excellent interpersonal skills with demonstrated patience, tact, and respect</li><li>Exceptional detail and follow-up skills</li><li>Flexible and responsive, with ability to adapt to rapid change in direction or business priority</li><li>Extensive experience using Excel, Access, PowerPoint</li></ul> 
Salary range: 
$114,000-182,000
Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility 
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:<ul><li>
Abide by Mastercard&rsquo;s security policies and practices;</li><li>
Ensure the confidentiality and integrity of the information being accessed;</li><li>
Report any suspected information security violation or breach, and</li><li>
Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.</li></ul>
In line with Mastercard&rsquo;s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.
Pay Ranges</div>

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Employee Relations Analytics, Investigations, and Health & Safety
Overview:
The Manager, Employee Relations Analytics, Investigations, and Health & Safety will be a member of the Employee Relations team which operates globally
This individual will bring experience in data management and insights (typically gained by working within an ER or HR functional domain), and program management to support global ER and Health & Safety initiatives to positively impact our culture and support our employees
Supports the delivery of employee relations governance, guidelines and procedures through ER data management analysis processesProvide data analysis, astute insights, clarity and commentary in an effective, efficient, repeatable, and scalable mannerProvides investigative support including participating in ER interviews as needed
Supports key projects in ER and Health & Safety including governance / reporting, communications, and process improvement
Competitive candidates will be detail-oriented, execution-focused, and accomplished at driving quantifiable results within a matrix organization. The ideal candidate will have a strong desire to build a career in Employee Relations while leveraging strong analytical and data skills and foundational HR experience.


Role:
Partners closely with ER leaders to provide support through ER trend data and analytics and Health & Safety process design, implementation and reportingExperienced in using and leveraging case management and other systems to deliver metrics to the businessStrong presentation and story-telling skills to provide accurate and insightful reporting to ultimately be presented to relevant stakeholders including senior management, Audit Committee and the Business Conduct Office
Partner with control functions on reporting on relevant investigations, outcomes and HRSupport investigations of employee relations concerns, including complaints of discrimination, harassment, retaliation and other work-related issues across regionsAbility to establish strong cross-functional relationships across levels and geographiesProven project management skills with demonstrated ability to support global projectsApplies knowledge in quantitative and qualitative analysis as well as data visualization to surface clear and compelling narratives around ER dataDemonstrates exceptional judgment and discretion when dealing with highly sensitive people data
All About You:
Bachelors or Masters level degree or equivalent work experience
Strong analytical and problem-solving skills with ability to organize and analyze dataAbility to translate results of analyses into data-driven insights to ensure key messages resonate with the target audienceEnd-to-end problem-solving and communication abilities: diagnosis, data cleaning, integration and transformation, analysis, visualization, and support for presentationER investigative support skillsAbility to listen, but also to persuasively convey opinions and recommendations both in speaking and writingExcellent interpersonal skills with demonstrated patience, tact, and respectExceptional detail and follow-up skillsFlexible and responsive, with ability to adapt to rapid change in direction or business priorityExtensive experience using Excel, Access, PowerPoint
Salary range:
$114,000-182,000
Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.
Pay Ranges

Manager, Employee Relations Analytics, Investigations, and Health & Safety - Mastercard

Manager, Employee Relations Analytics, Investigations, and Health & Safety

You need experience in fintech, strong communication skills, track record in sales, team leadership, customer-focused solutions, fluency in English and German, and a degree. Travel is required.

You will manage client portfolios, develop market strategies, build relationships, design solutions, drive sales, create business cases, and ensure growth in a competitive environment.

Sales & Business Development

<div>Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director Central European Fintech Platforms
The Director Central European Fintech Platforms is responsible for the account management of a portfolio with Fintech platforms partners in our Central European markets. The role strongly focused on solution design, digital development, business case design as well as customer negotiations and implementations. Furthermore, the development of customer relationships, the regional business development strategy as well as the long-term customer development are key elements of the role. The role is geared towards the Central European market spanning across twelve markets. 
The position requires strong communication skills, business acumen, relevant market insights as well as strong subject matter expertise in digital payments-related products in order to help deliver digital products and solutions suiting the local market needs.
 
Besides being a self-starter that easily connects with our partners you need to have a technological mindset and the willingness to go the extra mile with our clients to create compelling payment solutions. 
 
<ul><li>Grow and progress with our clients: Manage the P&amp;L of your customer portfolio, define strategies with and for your platform partners, set goals and execute on it in close collaboration with the Central European Fintech team .</li><li>Build trusted relationships with our Fintech &amp; Digital clients! Structured customer account management and execution. Management of customers as well as internal stakeholders to successfully design, build and implement customer solutions</li><li>Develop and implement a Pan-European go-to-market plan, including product positioning, development of key benefits, and target customer for the local digital solutions</li><li>Drive solution design, sales and product delivery in a highly competitive, fast changing environment</li><li>Build compelling solutions! Be responsible for the design, launch and management of our overall integration approach and work with the customer and technical solution architects as well as product managers on the product roadmap to fit the market needs.
</li><li>Proactively manage new partnership idea pipeline that anticipates and/or responds new technological trends as well as eco system stakeholder needs and competitive threats</li><li>Create business cases, implementation, end to end operational and support processes, and product roadmaps for concepts under development</li><li>Close &amp; Scale! Ensure growth and tactical targets are reached
</li><li>Continuous development and execution of strategic framework for the Central European Fintech Platform business</li><li>Background in technology / e-/m-Commerce
</li><li>Location: Munich / Berlin / Frankfurt</li></ul> 
Things we expect from you: 
 
<ul><li>Experience in fast paced, technology centric environment including Payments, e-commerce, Retail, Financial Services and/or Consulting</li><li>Curiosity, can-do attitude, agility, creativity and a real team player</li><li>Results-oriented and customer-focused self-starter: Track record in achieving business development targets and building customer relationships through customer sales</li><li>Proven ability to develop sustainable business relationships in diverse environments and track record of successful sales</li><li>Strong communication skills and ability to act in matrix environment</li><li>Ability to understand and execute on key operational aspects, and attentive to details</li><li>Business acumen with the ability to create solutions that meet real customer needs</li><li>Experience in leading &amp; developing a team to achieve high performance
</li><li>Track record of relationship management and negotiation skills</li><li>Strategic thinking and outstanding communication skills on all levels</li><li>Fluent English and German, more languages are better</li><li>A strong team player with great interpersonal and cross-cultural skills</li><li>Fluency in German and English - written and spoken</li><li>And yes, a MBA or bachelor</li><li>You will be based in Munich / Berlin or Frankfurt and will need to travel</li></ul>
Corporate Security Responsibility 
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:<ul><li>
Abide by Mastercard&rsquo;s security policies and practices;</li><li>
Ensure the confidentiality and integrity of the information being accessed;</li><li>
Report any suspected information security violation or breach, and</li><li>
Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.</li></ul></div>

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director Central European Fintech Platforms
The Director Central European Fintech Platforms is responsible for the account management of a portfolio with Fintech platforms partners in our Central European markets. The role strongly focused on solution design, digital development, business case design as well as customer negotiations and implementations. Furthermore, the development of customer relationships, the regional business development strategy as well as the long-term customer development are key elements of the role. The role is geared towards the Central European market spanning across twelve markets.
The position requires strong communication skills, business acumen, relevant market insights as well as strong subject matter expertise in digital payments-related products in order to help deliver digital products and solutions suiting the local market needs.

Besides being a self-starter that easily connects with our partners you need to have a technological mindset and the willingness to go the extra mile with our clients to create compelling payment solutions.

Grow and progress with our clients: Manage the P&L of your customer portfolio, define strategies with and for your platform partners, set goals and execute on it in close collaboration with the Central European Fintech team .Build trusted relationships with our Fintech & Digital clients! Structured customer account management and execution. Management of customers as well as internal stakeholders to successfully design, build and implement customer solutionsDevelop and implement a Pan-European go-to-market plan, including product positioning, development of key benefits, and target customer for the local digital solutionsDrive solution design, sales and product delivery in a highly competitive, fast changing environmentBuild compelling solutions! Be responsible for the design, launch and management of our overall integration approach and work with the customer and technical solution architects as well as product managers on the product roadmap to fit the market needs.
Proactively manage new partnership idea pipeline that anticipates and/or responds new technological trends as well as eco system stakeholder needs and competitive threatsCreate business cases, implementation, end to end operational and support processes, and product roadmaps for concepts under developmentClose & Scale! Ensure growth and tactical targets are reached
Continuous development and execution of strategic framework for the Central European Fintech Platform businessBackground in technology / e-/m-Commerce
Location: Munich / Berlin / Frankfurt
Things we expect from you:

Experience in fast paced, technology centric environment including Payments, e-commerce, Retail, Financial Services and/or ConsultingCuriosity, can-do attitude, agility, creativity and a real team playerResults-oriented and customer-focused self-starter: Track record in achieving business development targets and building customer relationships through customer salesProven ability to develop sustainable business relationships in diverse environments and track record of successful salesStrong communication skills and ability to act in matrix environmentAbility to understand and execute on key operational aspects, and attentive to detailsBusiness acumen with the ability to create solutions that meet real customer needsExperience in leading & developing a team to achieve high performance
Track record of relationship management and negotiation skillsStrategic thinking and outstanding communication skills on all levelsFluent English and German, more languages are betterA strong team player with great interpersonal and cross-cultural skillsFluency in German and English - written and spokenAnd yes, a MBA or bachelorYou will be based in Munich / Berlin or Frankfurt and will need to travel
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

Mastercard

Mission