Logo of Huzzle

Home

Matches

Explore

Manage

BMW Business Manager

image

BMW Group

2mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Glasgow

AI generated summary

  • You must facilitate finance and insurance sales, ensure customer satisfaction, manage complaints, meet business objectives, and maintain compliance while developing customer relationships.
  • You will facilitate finance and insurance sales, ensure customer satisfaction, manage complaints, monitor performance, and uphold policies while collecting relevant data and observing for financial crime.

Requirements

  • The Right Person Will Be Required
  • To facilitate the sale of finance and insurance products for customers.
  • To ensure the highest level of customer satisfaction is achieved.
  • Meeting with or speaking to all customers who are in the process of purchasing a new or used vehicle in order to qualify their needs and requirements and to present the most suitable product solutions (also to undertake the Demands and Needs Statement).
  • Presents additional insurance products to customers (if suitable via Statement of Demands and Needs (SDN)).
  • Monitors overall department performance.
  • Achieve Park’s business plan objectives.
  • Ensure that TCF objectives & process are carried out thoroughly.
  • Maintain and develop good relationships with customers by meeting and exceeding their expectations.
  • Manages customer problems, complaints and difficult situations in relation to insurance and finance products, consequently resolving the issue to mutual satisfaction of the customer and Park’s Motor Group.
  • Collect relevant Management Information (MI).
  • Ensures that all Park’s Motor Group policies and objectives are followed.
  • Continually observing for instances of financial crime (Money Laundering & Fraud).
  • Ensure that all relevant training is carried out.
  • Report to General Manager & Group Business Manager & Group Sales Director.

Responsibilities

  • To facilitate the sale of finance and insurance products for customers.
  • To ensure the highest level of customer satisfaction is achieved.
  • Meeting with or speaking to all customers who are in the process of purchasing a new or used vehicle in order to qualify their needs and requirements and to present the most suitable product solutions (also to undertake the Demands and Needs Statement).
  • Presents additional insurance products to customers (if suitable via Statement of Demands and Needs (SDN)).
  • Monitors overall department performance.
  • Achieve Park’s business plan objectives.
  • Ensure that TCF objectives & process are carried out thoroughly.
  • Maintain and develop good relationships with customers by meeting and exceeding their expectations.
  • Manages customer problems, complaints and difficult situations in relation to insurance and finance products, consequently resolving the issue to mutual satisfaction of the customer and Park’s Motor Group.
  • Collect relevant Management Information (MI).
  • Ensures that all Park’s Motor Group policies and objectives are followed.
  • Continually observing for instances of financial crime (Money Laundering & Fraud).
  • Ensure that all relevant training is carried out.
  • Report to General Manager & Group Business Manager & Group Sales Director.

FAQs

What are the main responsibilities of the BMW Business Manager?

The main responsibilities include facilitating the sale of finance and insurance products, ensuring customer satisfaction, meeting with customers to qualify their needs, presenting suitable product solutions, monitoring department performance, and managing customer complaints related to finance and insurance products.

What kind of training will I receive as a BMW Business Manager?

You will receive full manufacturer product training and accreditation to ensure you have the necessary knowledge and skills to excel in your role.

Is experience in customer service required for this position?

Yes, excellent customer service skills are essential for this role as building ongoing relationships with customers is a key responsibility.

What benefits are offered to the BMW Business Manager?

Benefits include a company vehicle, 30 days of holiday per year, childcare vouchers scheme, discounts on vehicles, parts, and servicing, and a 5-day working week.

Who will I report to as a Business Manager?

You will report to the General Manager, Group Business Manager, and Group Sales Director.

Is there an emphasis on compliance with financial regulations in this role?

Yes, there is a strong emphasis on ensuring that Treating Customers Fairly (TCF) objectives are carried out thoroughly, along with monitoring for instances of financial crime such as money laundering and fraud.

How important is relationship building in this position?

Relationship building is very important; maintaining and developing good relationships with customers by meeting and exceeding their expectations is a fundamental aspect of the role.

What type of work environment should I expect?

You should expect a dynamic and forward-thinking work environment that values self-motivated leaders and places a strong emphasis on teamwork.

How do I apply for the BMW Business Manager position?

To apply for the position, you can submit your application through the Douglas Park BMW careers page or contact their HR department for further information on the application process.

image

BMW Group

Automotive
Industry
1-10
Employees

Mission & Purpose

With its four brands BMW, MINI, Rolls-Royce and BMW Motorrad, the BMW Group is the world’s leading premium manufacturer of automobiles and motorcycles and also provides premium financial and mobility services. The BMW Group production network comprises over 30 production sites worldwide; the company has a global sales network in more than 140 countries. In 2023, the BMW Group sold over 2.55 million passenger vehicles and more than 209,000 motorcycles worldwide. The profit before tax in the financial year 2023 was € 17.1 billion on revenues amounting to € 155.5 billion. As of 31 December 2023, the BMW Group had a workforce of 154,950 employees. The success of the BMW Group has always been based on long-term thinking and responsible action. The company set the course for the future at an early stage and consistently makes sustainability and efficient resource management central to its strategic direction, from the supply chain through production to the end of the use phase of all products.

Benefits

  • High Work-Life Balance

    Striking a healthy balance between work and personal life is important to us. It keeps us motivated and productive in the long term and thus contributes to our company's success. We support our employees in this aim: through flexible working time models, with care obligations towards dependents, assistance with child care and provision of services and facilities promoting fitness and health.

  • Paid Holiday

    With our paid holiday, we always have enough time to pursue our wanderlust. Whether we feel like visiting countries abroad or just exploring our homeland, there’s no reason to rush. From our balcony or the mountains to exotic beaches, with the amount of free time we can explore, relax, recharge our batteries and simply enjoy life wherever we are.

  • Flexible Working Time Models and Home Office.

    We give special priority to the needs of women and men who wish to devote more time to the family on a temporary basis and also to employees with care obligations towards dependents. Far beyond the legal requirements the BMW Group offers employees the possibility of working flexibly: e.g. the options range from working from home or flexitime days through non-working shifts.

  • Performance-Related and Above Average Pay.

    As performance is highly valued at the BMW Group, we offer our talents performance-related pay that far exceeds legal and collectively agreed requirements. And holiday pay makes every trip even more enjoyable, but that’s not all by far.

  • Employee Vehicle Programme.

    Discovering that unique go-kart feeling – or simply enjoying sheer driving pleasure: all our colleagues have the opportunity to drive their very own BMW or MINI on particularly attractive terms. This way, for many talents enjoying work already starts on the way to the office. With our vehicle configurator, we can create our dream car according to our own wishes and then buy it at an attractive discount – it’s also possible to finance or alternatively lease it. But that’s not all, as we can also benefit from special conditions on a wide range of used cars.

  • Health Management Programmes.

    We want to keep our talents in the best of health. We have our own company healthcare service, which includes preventative measures, stress management, nutritional advice and health training, such as a cardiac sports group. Our medical officers always have time for us: whenever we need medical advice, we can just drop in. We also provide medical screening, vaccinations as well as first-aid kits before business trips abroad and a lot more.