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Booking Administrator for PFT's

  • Job
    Full-time
    Junior & Mid Level
  • People, HR & Administration
    Healthcare
  • Southampton

AI generated summary

  • You need GCSE 4-9 in literacy/numeracy, NVQ 2 or equivalent, customer service experience, MS Office skills, computer literacy, call handling, shift work experience, and a commitment to patient care.
  • You will provide excellent customer service, manage appointments, maintain waiting lists, handle inquiries, arrange transport and translation, and ensure compliance with Trust policies.

Requirements

  • Good standard of education with literacy and numeracy skills to GCSE pass level 4-9 or equivalent standard
  • NVQ 2 diploma or equivalent experience
  • Experience of working in a customer led environment
  • Competent in the use of Microsoft Office packages
  • Evidence of computer literacy
  • Courses/further study attended to demonstrate evidence of personal development
  • Proficient in the use of hospital computerised patient systems
  • Call handling experience
  • Experience of working shifts
  • Patients First
  • Always Improving
  • Working Together

Responsibilities

  • To provide an excellent customer service to patients, relatives/carers and to external agencies.
  • To provide and maintain clinical utilisation by the contact and confirmation of appointments with patients.
  • To book and highlight all available clinical capacity within short term arounds.
  • To work in a Speciality Administration Team (SAT) and provide cross-cover for other staff across the Care Group to ensure a consistent and effective administration service is maintained at all times.
  • Register referrals and make arrangements for clinical grading.
  • Arrange inpatient appointments, confirming, cancelling, and changing appointments as necessary for both pre-assessment and admission.
  • Create, maintain, and make additions to waiting lists.
  • Ensure patients are communicated with effectively in relation to their appointments/admission via email, phone, or letter.
  • Arrange transport and translation services where necessary.
  • Ensure appointments/admissions are in line with the Trust’s access policy, highlighting issues and taking corrective action where necessary.
  • Process requests for clinic/admission changes, cancellations, and creations.
  • Courteously and efficiently receive all telephone enquiries from patients, carers, and external agencies in relation to hospital admissions, appointments and general enquiries, ensuring that accurate records, both manual and electronic, are maintained and appropriate action is taken in a timely manner.
  • Ensure that patient phone calls are answered in accordance with Trust policy.

FAQs

What are the working hours for the Booking Administrator position?

The role is part-time at 22.5 hours per week, requiring the post holder to work 3 days a week from Monday to Friday. Specific hours and days will be arranged with the successful candidate.

Is prior experience in a healthcare setting required for this role?

While not explicitly required, experience of working in a customer-led environment and familiarity with hospital computerised patient systems are beneficial.

What qualifications are necessary for this position?

The essential qualifications include a good standard of education with literacy and numeracy skills to GCSE pass level 4-9 or equivalent, and an NVQ 2 diploma or equivalent experience.

Will training be provided for the Booking Administrator role?

Yes, the position provides opportunities for learning and development to help you achieve your career aspirations within the Trust.

Are there any specific skills required for this job?

Essential skills include good telephone and interpersonal skills, competency in using Microsoft Office packages, and evidence of computer literacy.

What benefits do UHS employees receive?

Employees have access to a range of NHS discounts, a minimum of 35 days paid holiday pro-rata, and a generous pension scheme.

Is the position fully on-site or can I work remotely?

The role is on-site due to the nature of the responsibilities involved in the service.

Is there a specific location for this job?

The job is located at University Hospital Southampton NHS Foundation Trust, situated on the south coast of England.

What values does the NHS Foundation Trust promote for its employees?

The essential values include Patients First, Always Improving, and Working Together.

Is there flexibility in the scheduling of the working hours?

Yes, candidates are encouraged to discuss the flexibility they need during the interview, and the Trust will explore what’s possible for the role and service.

🏥 #NHS careers @UHSFT 🌡 Putting patients first 🤝 Working together 🔬 Always improving #LeadingTheWay

Science & Healthcare
Industry
10,001+
Employees
2011
Founded Year

Mission & Purpose

University Hospitals Southampton NHS Foundation Trust (UHS) offers a broad range of healthcare services, including specialized and emergency care, to the community. Their ultimate mission is to provide exceptional patient care, support, and treatment through innovation and excellence. UHS aims to improve health outcomes and enhance the patient experience by fostering a dedicated, skilled workforce and implementing advanced medical practices.

Benefits

  • Staff Discounts

    Receive discounts for major retailers and experiences with the Blue Light card, plus other salary sacrifice schemes.

  • 24/7 Wellbeing Support

    You can access impartial, confidential advice from qualified counsellors for many different issues.

  • Cycle to work

    Keep active with tax-free bikes and save up to 30% on cycling gear.

  • Park & Ride

    The Adanac Health & Innovation Campus provides a park and ride service.

  • Training & development

    We support development from entry level apprenticeships through to post doctoral research.

  • On-site Facilities

    Access to free gym membership, numerous eateries and bespoke gardens at our Southampton General site

  • Childcare support

    Support and advice is available to all employees on any childcare related issue.

  • Savings on childcare

    Access to childcare vouchers and our fee direct scheme.