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Booking Centre Assistant Manager

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Moorfields Eye Hospital NHS Foundation Trust

2mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Healthcare
  • London

AI generated summary

  • You must ensure access targets are met, manage waiting lists, support staff training, analyze data, lead a team, and maintain patient confidentiality while addressing performance issues.
  • You will manage waiting lists, ensure patient bookings meet access targets, audit data quality, lead a team, analyze performance, and maintain confidentiality while addressing staff performance issues.

Requirements

  • Take responsibility for ensuring the Trust meets all national and local access targets for Booking Centre services.
  • Inform the Booking centre Manager of any probable breaches and agree further plans to eliminate these.
  • Develop access plans for any patient at risk of breach, and ensure plans are communicated to and agreed with all relevant staff.
  • Ensure that patients are booked in accordance with clinical priority and length of wait, and that as a minimum; patients are booked 6 weeks before maximum wait date.
  • To support the Services to ensure that high standards of administration and data quality are achieved at all times, and any training needs highlighted.
  • To be responsible for the day-to-day management of all waiting lists.
  • To attend weekly PTL meeting along with the Supervisors.
  • To be responsible for auditing the Booking Centre waiting list in line with the Trust Elective Access Policy.
  • To be responsible for ensuring regular routine validation occurs in accordance with best practice to ensure the Booking Centre waiting list is 'clean' at all times.
  • Participate in the assessment of capacity and demand within the Trust, identifying any imbalance within the system and agreeing action plans for resolution.
  • Develop further plans and ideas for meeting patient access targets.
  • To be familiar with HR policies and procedures within the Trust and to ensure that good practice in recruitment, appraisal, performance management and other policies are maintained.
  • To provide expert analysis by using a variety of appropriate query tools (e.g. Access, Excel) for monitoring and forecasting purposes ensuring information is accurate and up to date, including investigation and resolution of data queries and problems.
  • To lead on specified areas of the performance & reporting agenda to provide operational and management reports.
  • This will involve working closely with colleagues within that area and the wider team.
  • The post holder must at all times maintain patient confidentiality.
  • Provide daily leadership and management to a team of Booking Supervisors, addressing informal disciplinary matters, managing performance, and overseeing sickness management.

Responsibilities

  • Take responsibility for ensuring the Trust meets all national and local access targets for Booking Centre services. Inform the Booking centre Manager of any probable breaches and agree further plans to eliminate these. Develop access plans for any patient at risk of breach, and ensure plans are communicated to and agreed with all relevant staff. Ensure that patients are booked in accordance with clinical priority and length of wait, and that as a minimum; patients are booked 6 weeks before maximum wait date. To support the Services to ensure that high standards of administration and data quality are achieved at all times, and any training needs highlighted. To be responsible for the day-to-day management of all waiting lists. To attend weekly PTL meeting along with the Supervisors. To be responsible for auditing the Booking Centre waiting list in line with the Trust Elective Access Policy. To be responsible for ensuring regular routine validation occurs in accordance with best practice to ensure the Booking Centre waiting list is 'clean' at all times. Participate in the assessment of capacity and demand within the Trust, identifying any imbalance within the system and agreeing action plans for resolution. Develop further plans and ideas for meeting patient access targets. To be familiar with HR policies and procedures within the Trust and to ensure that good practice in recruitment, appraisal, performance management and other policies are maintained. To provide expert analysis by using a variety of appropriate query tools (e.g. Access, Excel) for monitoring and forecasting purposes ensuring information is accurate and up to date, including investigation and resolution of data queries and problems. To lead on specified areas of the performance & reporting agenda to provide operational and management reports. This will involve working closely with colleagues within that area and the wider team. The post holder must at all times maintain patient confidentiality. Provide daily leadership and management to a team of Booking Supervisors, addressing informal disciplinary matters, managing performance, and overseeing sickness management.

FAQs

What are the main responsibilities of a Booking Centre Assistant Manager?

The main responsibilities include ensuring the Trust meets national and local access targets, developing access plans for patients at risk of breach, managing waiting lists, auditing the Booking Centre waiting list, and providing leadership to Booking Supervisors.

Is it important to maintain patient confidentiality in this role?

Yes, maintaining patient confidentiality is a crucial aspect of this role and must be adhered to at all times.

What tools or software will I use in this position?

You will use a variety of query tools such as Access and Excel for monitoring, forecasting, and reporting purposes.

Will I be responsible for managing the team?

Yes, you will provide daily leadership and management to a team of Booking Supervisors, addressing performance and informal disciplinary matters.

How will I ensure the accuracy of the waiting list?

You will be responsible for regular routine validation of the waiting list in accordance with best practices and the Trust's Elective Access Policy.

Is experience in capacity and demand assessment required?

Yes, you will need to participate in the assessment of capacity and demand, identify imbalances, and agree on action plans for resolution.

What kind of reporting is expected from this role?

You will lead on specified areas of the performance and reporting agenda, providing operational and management reports based on accurate information and analysis.

Are there opportunities for professional development and training?

Yes, you are expected to support services in training needs identification to ensure high standards of administration and data quality are achieved.

How often will I attend meetings related to patient access targets?

You will attend a weekly PTL (Patient Tracker List) meeting along with Supervisors to discuss waiting lists and targets.

Will I need to have knowledge of HR policies?

Yes, familiarity with HR policies and procedures within the Trust is necessary to maintain good practices in recruitment, appraisal, and performance management.

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Moorfields Eye Hospital NHS Foundation Trust

Science & Healthcare
Industry
1001-5000
Employees
1804
Founded Year

Mission & Purpose

Moorfields Eye Hospital NHS Foundation Trust specializes in ophthalmic care, offering expert treatment for a wide range of eye conditions. Their mission is to provide exceptional, personalized eye care and to advance research and education in ophthalmology. Their purpose is to enhance vision and eye health through state-of-the-art medical practices, innovative research, and dedicated patient support, ensuring the highest standards of care and outcomes for their patients.